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Hostal Acella: Guest Reviews

2.0 of 5
Travesia Acella | 3 under, Pamplona, Spain
Hotel amenities
Hostal Acella
Ranked #7 of 18 Pamplona B&B and Inns
3.5 of 5 stars 10 Reviews
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10 reviews from our community

    Trip type
Traveller rating
    3
    1
    4
    1
    1
Date Rating
Canadian in Spain
Contributor
13 reviews 13 reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
“Terrible Service”
2 of 5 stars Reviewed 24 July 2007
1
person found this review helpful

I recently went to Pamplona, with two friends, for the annual San Fermines festival, also known as the Running of the Bulls. Accommodation is tight and expensive, so we booked several months in advance. Throughout the months before the event, there was some miscommunication (prices higher than listed on website, all payment due well in advance of stay, etc.) with the hotel due to the Spanish/English language barrier (apparently, no employee of the hotel speaks English and my Spanish is poor), but we got everything sorted out. All hotels and hostels in Pamplona increase their prices dramatically during San Fermines, so while we were not happy paying 205 euros for a 2 star triple room that is normally 70 euros, we understood that this was part of this festival.

We only wanted to stay 2 nights, but were required to book and pay for 3 nights anyway. Again, we accepted this as a necessary part of the experience.

On Day 2, we arrived back at our accommodation in the afternoon to find 6 strangers sitting in our room. Apparently, the maid had discovered some plumbing problems. Being a Saturday during this festival in Spain, no plumber was to be found in Pamplona. To make a long story short, the problems were severe enough that by the end of the day, we could not use the toilet, shower or sink in the bathroom. Actually, let me re-phrase...we COULD use the toilet, but when we flushed, the stuff going down came up into the shower. No further details are necessary, I'm sure.

No one at the hotel would do anything to solve the problem. I requested assistance, a shared bathroom or a refund. Nothing was given. I left after two nights, and after some negotiation, they allowed my friends to move into a double room. However, there was no reduction in the price.

So, while the accommodation isn't bad in itself, I would be very cautious about staying here. The grand total of 671.21 euros is a lot to spend if you have to brush your teeth in the park and use portable toilets around the city!

  • Liked — Location
  • Disliked — Terrible service at a high cost
  • Stayed July 2007, travelled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask GirlWithCurls about Hostal Acella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
“Depressing and Gross--Bad Value (Calidad-Precio) as well”
1 of 5 stars Reviewed 7 December 2011
Google Translation

  • Stayed August 2011, travelled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask pooksies about Hostal Acella
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Google Translation

  • Stayed July 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Maricarme6 about Hostal Acella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelona, Spain
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Adecuado para el precio. Admiten perros.”
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people found this review helpful
Google Translation

  • Stayed August 2010, travelled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 review
3 helpful votes 3 helpful votes
“recien reformado”
5 of 5 stars Reviewed 23 March 2008
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people found this review helpful
Google Translation

  • Liked
  • Stayed March 2008, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Additional Information about Hostal Acella

Travesia Acella | 3 under, Pamplona, Spain
Price range (per night):* S$69 - 276

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