“COCKROACHES!!!!- Rude, Unhelpful, Unfriendly Front Desk. Deceptive”
I recently stayed in this hotel and I cannot stress enough how unhappy we were with this hotel. As soon as we showed up, I went to check in, smiled and meekly said "Hello" I was rudely told by the white haired woman at the desk "You need to wait, I am helping someone else!" I didn't realize that she was helping someone, but that is simply not the way you greet someone who will be staying at your hotel for the next 4 nights.
After checking in (again the woman had a stone cold personality and was incredibly rude) we were showed to our room and it smelled strongly of mothballs and mold, although it was roomy and seemed rather clean. But we did not complain because we didnt want to ruffle any feathers or annoy her further.
That next morning I was in the shower and saw the BIGGEST COCKROACH I had ever seen in my life. I screamed and ran out of the bathroom. My mother had to go outside and get the guy at the front desk to come into the room to witness and kill it. He ran around for a few minutes and chased and disposed of it.
When we ran into the white haired desk person who had checked us in, we told her about the incident. She told us that cockroaches fly and it must have flown in through the window. We were furious. Did she think we were complete idiots???
The next few days we stayed we were constantly in fear we would wake up to another cockroach, It completely ruined our trip.
When we were ready to check out, the white haired woman "conveniently" left and in her place was an older man who barely spoke any English. When we brought up the incident to him, he couldnt communicate with us so he called the woman on the cell phone. She explained that there was nothing that she could do and that they sprayed the room so that no cockroaches would crawl up the drains (remember when she said it must have flown through the window??)
This hotel is obviously infested, is run by a bunch of coward liars and their customer service is the worst. DO NOT STAY HERE.
Also, they charge you an arm and a leg for the internet service. Also had to ask for shampoo every day, they don't just give it to you. Another thing. the hairdryer is one of those that is attached to a hose and barely dries your hair. Took me almost 45 minutes to dry my medium length hair. No fan in the bathroom (the woman at the front desk again lied to us and told us it turned on every 5 minutes, it didn't.)
Also - When we booked the hotel, we were given the wrong date. When I called to remedy the error the website made, Anna, emailed me and told me that the only way my credit card would not be charged is if she changed the reservation and I was NOT allowed to make any other changes. So they basically got me on the hook. Again, this place has shady business practices and takes advantage of foreigners.
I HATED EVERY MINUTE IN THIS HOTEL.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC