The Schweizerhof has been wonderfully remodelled, a subtle and harmonious balance of contemporary style and Swiss hotel traditions. Service, from front desk to lounge staff, is simply faultless, friendly, helpful, you find in this hotel what you expect from Swiss palace hospitality. I did not have breakfast but a few glasses in the lounge and checked the menu which seemed to offer a nice selection of local food and more "international" fares. The rooms are simply superb, very quiet despite being on the train station side, bathrooms are large and very modern. Business people have been kept in mind for the multitude of power outlets on the desk and the free minibar (sodas and beers) is a very nice touch not found in many places.
The only downside, and it is a major one for me, is the antiquited internet access, which prevents more than one device at the same time on the same room number access code and the utterly cumbersome process to get additional codes. Europe seems infected with these ubercomplicated internet access systems in hotels. What is wrong with plain open access ??? Or just a code (the same one for everyone and every devices) throughout the hotel ? And change it every week if you fear that a terrorist is going to abuse it !!!! As if they were just counting on your access.... very swiss-spiessig thinking.
Besides this issue, this hotel is fantastic and I will stay there on my next visit...provided they fix the internet access.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 February 2012
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Thank you very much for your kind and positive feedback and thank you once again for having chosen the Hotel Schweizerhof Bern during your recent stay. We appreciate your time to inform us about your experiences during your stay with us.
It is a great satisfaction for all of us that you enjoyed your stay with us and felt comfortable at the Hotel Schweizerhof Bern. Your positive feedback is high motivation for every single member of staff to take best possible care of our guests.
We also thank you for your comments concerning the internet access and we do apologise for any inconvenience caused. Booking our standard room category guests have free internet access for one hour per day. Therefore we kindly suggest our guests to book the DELUXE room category (or higher) which includes - beside a more spacious room - the advantage of the BUSINESS PACKAGE in the room rate. Our business package includes free internet access for up to 10 devices (2 mbit/s), unlimited movies on demand as well as unlimited national telephone calls during the whole stay.
We are very much looking forward to welcoming you back to the Hotel Schweizerhof Bern and wish you all the best.
Quality Manager of the Hotel Schweizerhof Bern
This response is the subjective opinion of the management representative and not of TripAdvisor LLC