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Hotel Pulitzer, a Luxury Collection Hotel: Guest Reviews

5.0 of 5
Prinsengracht 315-331, Amsterdam 1016 GZ, The Netherlands
Hotel amenities
Hotel Pulitzer, a Luxury Collection Hotel
Ranked #29 of 341 hotels in Amsterdam
4.5 of 5 stars 933 Reviews
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933 reviews from our community

Traveller rating
    442
    272
    120
    59
    40
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Families
111
 
Couples
364
 
Solo
65
 
Business
124
 
What travellers say
  • Very nice(44)
  • Room service(20)
  • Business center(12)
  • Ground floor(12)
  • First nights(10)
Date Rating
London
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Great hotel, but not outstanding.”
4 of 5 stars Reviewed 17 February 2012

An excellent hotel in the centre of Amsterdam. It is about 30mins drive from the airport.

The service is first rate, and staff are exceedingly friendly and helpful. Rooms are a little on the small side. It is not a purpose built hotel so depending on the room you may have to go up or down a few stairs to get to your room once you leave the lift/elevator. Unfortunately, you do hear noises from other rooms and outside, so be aware if you are a light sleeper, or sensitive to noise.

Breakfast is a buffet, and was not outstanding. Also, the food in the restaurant for dinner was average too.

Overall it is a great hotel, but don't expect excessive luxury.

Room Tip: Canal facing rooms have the best view, but can be noisy.
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  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex van Gastel, General Manager at Hotel Pulitzer, a Luxury Collection Hotel, responded to this review
7 March 2012
Dear Valued Guest,

Thank you very much for your highly valued feedback. I am glad to read you have experienced great service from our ambassadors and they were able to serve you to your satisfaction. Furthermore, I am sorry to read the food was not entirely op to your expectations. Please be informed that we have discussed your comments with the Food & Beverage Department. As we are a hotel consisting of 25 authentic canal houses, all our rooms differ in size and shape. Consequently, the lay- out of the hotel does not have the logic like you would expect from a purpose built hotel. However, we believe that this is part of Hotel Pulitzer's charm. I hope we may welcome you again in our unique hotel.

With warm regards,

Alex van Gastel
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Copenhagen, Denmark
2 reviews
1 helpful vote 1 helpful vote
“Impeccable Service”
5 of 5 stars Reviewed 14 February 2012

This was my second stay at the Pulitzer and I have to say that I would gladly stay there again. The location is terrific, rooms spotless and service impeccable. We selected a deluxe room and had the great luck to enjoy our canal view room while the canals were still frozen so we were able to enjoy the view of people skating, sledding, walking and partying on the canal. Each person at the hotel with whom we came in contact was friendly and no request was too great. The rooms are nicely appointed with lush bedding and a luxury bath. It's walking distance to any attraction in the city center and a half-block walk to a convenient tram stop. This is our hotel of choice in Amsterdam.

Room Tip: Canal view rooms may be a bit more noisy but the views are worth it.
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Alex van Gastel, General Manager at Hotel Pulitzer, a Luxury Collection Hotel, responded to this review
7 March 2012
Dear Valued Guest,

Thank you for your lovely comments! It is so nice to read we were able to provide you with an exceptional and indigenous experience, especially during the time that the canals were frozen. You have certainly experienced something quite extraordinary, as the last time that the canals were frozen, was more than 10 years ago! I do hope you have had a wonderful stay with us and I am delighted to read the staff has assited you with all your requests. On behalf of the entire team of Hotel Pulitzer, I hope we may welcome you again!

With warm regards,

Alex van Gastel
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Home
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Big but then again small hotel”
5 of 5 stars Reviewed 13 February 2012

Hotel with great service but more importantly, it lies in the middle of Amsterdam and they have been able to keep the architecture in place. Multiple canal houses are all linked together where the guest rooms are. Stepping out of the hotel, you are on the canal in close proximity of many of Amsterdam's hot spots.

Room Tip: Take a room with canal view!
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Alex van Gastel, General Manager at Hotel Pulitzer, a Luxury Collection Hotel, responded to this review
24 February 2012
Dear Valued Guest,

Thank you for taking the time to share your comments on TripAdvisor. I am glad to read you have experienced great service at Hotel Pulitzer and that you have enjoyed all local hot spots whilst staying in the middle of Amsterdam. I hope we may welcome you again in the future.

With warm regards,
Alex van Gastel
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USA
Senior Contributor
41 reviews 41 reviews
Reviews in 20 cities Reviews in 20 cities
7 helpful votes 7 helpful votes
“Great Hotel, Great Location”
5 of 5 stars Reviewed 12 February 2012

We stayed 5 nights at the Putlitzer and it certainly lived up to SPG standards. The hotel has an interesting lay out, a bunch of row houses that are joined together. Our room was large and comfortable, and we also enjoyed the gym and the bar during our stay. The breakfast is worthwhile, particularly if you are receiving it complimentary with your stay (true for SPG elite). Don't know if I'd have been willing to pay for it.

One note is to AVOID the room service! Our room service was inedible. I got a chicken sandwich where the chicken was cooked so long that it was hard. If I had encountered it on the street, out of context, I probably wouldn't have been able to tell you that it was a chicken breast. Really a waste of money. But other than that our stay was great!

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex van Gastel, General Manager at Hotel Pulitzer, a Luxury Collection Hotel, responded to this review
24 February 2012
Dear Valued Guest,

Thank you for your highly valued feedback. I am more than happy that you have selected Hotel Pulitzer as your home away from home for 5 days. Your compliments regarding the gym facilities and the bar experience have already been shared with the entire team. Furthermore, I am truly sorry to read about the disappointed room service experience during your recent stay with us. Please be informed that your feedback has been discussed with our Food and Beverage department in order to prevent any similar situation from happening again and increase the quality of the entire in room dining experience. On behalf of the entire team of Hotel Pulitzer, I look forward welcoming you back in the future and create an exceptional and memorable stay with us.

With warm regards,
Alex van Gastel
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Royal Tunbridge Wells, United Kingdom
Senior Contributor
41 reviews 41 reviews
Reviews in 27 cities Reviews in 27 cities
30 helpful votes 30 helpful votes
“Character hotel overlooking canal”
5 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

We have stayed at the Pulitzer in Amsterdam on 4 separate occasions and it's the perfect hotel in a perfect location- better than the Dylan where we have also stayed. The hotel is made up of about 20 town houses all linked together which gives it lots of character. The downside is that rooms are generally quite small with limited wardrobe space. We go for room size rather than canal view. The bar is very atmospheric and buzzy and the restaurant is good too. But there are several good restaurants within 400 yards plus a mix of cafes, boutiques and quirky one off shops. Service is friendly and efficient. The hotel has their own vintage canal boat which is def worth a trip- usually goes about 5pm. Courtyard garden is the perfect spot for lunch.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ollie1952 about Hotel Pulitzer, a Luxury Collection Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex van Gastel, General Manager at Hotel Pulitzer, a Luxury Collection Hotel, responded to this review
24 February 2012
Dear Valued Guest,

What a lovely review and a wonderful compliment regarding the friendly and efficient service you have received from our ambassadors. I am pleased to read you have enjoyed our hotel and its facilities thoroughly. A ride on our canal boat ‘The Tourist’ is certainly an exceptional experience and allows you to see Amsterdam from a unique point of view. As the canals were frozen solid recently, the boat has been docked for a while, but we are delighted to inform you that we will organize tours with our canal boat from the 5th of March onwards. Thank you again for sharing your thoughts and I hope we may welcome you again in our hotel for your fifth visit.

With warm regards,
Alex van Gastel
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Additional Information about Hotel Pulitzer, a Luxury Collection Hotel

  • Hotel Pulitzer a Luxury Collection
  • Hotel Pulitzer Amsterdam
  • Pulitzer Hotel Amsterdam
Address: Prinsengracht 315-331, Amsterdam 1016 GZ, The Netherlands
Price range (per night):* S$346 - 777

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