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Hilton Amsterdam: Guest Reviews

5.0 of 5
Apollolaan 138, Amsterdam 1077 BG, The Netherlands
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Hilton Amsterdam
Ranked #27 of 341 hotels in Amsterdam
4.5 of 5 stars 578 Reviews
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578 reviews from our community

Traveller rating
    294
    190
    60
    23
    11
See reviews for
Families
39
 
Couples
209
 
Solo
54
 
Business
116
 
What travellers say
  • Very nice(33)
  • Executive Lounge(33)
  • City center(20)
  • Tram ride(13)
  • Friendly and helpful(13)
Date Rating
Birmingham, Alabama
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“One of the best Hiltons”
5 of 5 stars Reviewed 21 February 2012
1
person found this review helpful

We took our son and his girlfriend to Amsterdam for their join 40th birthdays weekend of 18th February. Situated in a quieter part of the City, the hotel is beautiful. The rooms were spacious and the staff probably the most helpful, attentive, well-mannered people we have every met. Breakfast at the sensible time - up to 11.00 - on Sunday was very welcome as we had sailed overnight on the Ferry Friday 17th, returning overnight on 19th so the Sunday was our only 'rest' morning. Breakfast was fantastic - and the chef asked if he could organise some extra, like Eggs Benedict and other specials.The garden at the back looked stunning (even at this time of year) and they can organise canal cruises from the jetty there. Nothing was too much trouble for the staff and should we be in Amsterdam again, that would be our preference to stay in. One drawback - no swimming pool.

Room Tip: Rear views and 6th floor upwards. Corner suites looked massive!
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Lizi090411 for Amsterdam
Ask Lizi090411 about Hilton Amsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto Payer, General Manager at Hilton Amsterdam, responded to this review
23 February 2012
Dear Lizi090411,

Thank you very much for taking the time to leave a review of our hotel on TripAdvisor.

We are pleased to read your positive comments regarding our hotel rooms, the Hilton Breakfast and our staff. Our Team Members take great pride in service delivery and we do our utmost to ensure quality and Guest satisfaction at all times.

We are glad to read that you had a pleasant stay. The canal view rooms have indeed a magnificent view overlooking the city, the canal and museum square. Especially from the Executive Lounge, which provides a panoramic view. Guests staying in our Executive Rooms and suites have access to the Executive Lounge. Here you can enjoy a complimentary breakfast, cocktails, drinks and snacks.

Thank you for staying at Hilton Amsterdam and we hope to welcome you back to the hotel in the future.

Yours sincerely,

Roberto Payer
General Manager
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Dublin
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“fantastic stay little pricey!”
5 of 5 stars Reviewed 6 February 2012
2
people found this review helpful

I stayed here last feburary over valentines weekend with my partner,
The front off the hotel doesnt look much but inside wow! beautiful decor
staff where really friendly and welcoming, extra items i had requested where in my room on arrival which was great. we had a beautiful spacious room on one off the top floors over looking the canal with amazing views over the city. The restaurant food is lovely if a little expencive. The hotel offered a turn down service each evening off our stay. The first morning valentines day we decided to have breakfast in bed which was lovely breakfast was served on a table with flowers in the room, It did cost little over 20 euro to have breakfast deliveried to the room so the next mornin we ate in the restaurant. The hotel is a bit out off the main city centre about 5 mins walk to the tram stop number 5 will bring you right into the city in 10-15mins staying in this fantastic hotel we did not mind the short travel into city.

Room Tip: request room over looking the canal they have beauitful view off the city which is also lovely at ni...
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SamSamDublin about Hilton Amsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto Payer, General Manager at Hilton Amsterdam, responded to this review
14 February 2012
Dear SamSamDublin,

Thank you very much for taking the time to leave a review and photos of our hotel on TripAdvisor.

We are pleased to read that you enjoyed your stay with us and that we could meet your requests. Thank you very much for your kind words regarding our Team Members.

Hilton Amsterdam is located in a peaceful and residential area and features magnificent views overlooking the canal, museum square and the city centre. The city centre is indeed easily accessible with public transport.

Thank you for staying at Hilton Amsterdam and we hope to welcome you back to the hotel in the future.

Yours sincerely,

Roberto Payer
General Manager
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Groningen, The Netherlands
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“not your ordinary hilton!”
5 of 5 stars Reviewed 3 February 2012
3
people found this review helpful

The Hilton Amsterdam is one of my favorite hotels in Amsterdam - if not the world. The location is amazing (in Amsterdam Zuid, which is not touristy), the staff is nice, and the rooms luxurious. I love staying here whenever I am in Amsterdam. But if you want to be in the "center of the action." This is not the place to stay.

  • Stayed January 2012, travelled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 4 more reviews by Jen J for Amsterdam
Ask Jen J about Hilton Amsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto Payer, General Manager at Hilton Amsterdam, responded to this review
15 February 2012
Dear Jen J,

Thank you for taking the time to leave a review of Hilton Amsterdam on TripAdvisor.

We are very grateful to read that Hilton Amsterdam is one of your favorite hotels and that you enjoy our rooms and services.

Hilton Amsterdam is famous for its John and Yoko suite, which has been created in memory of the world famous “Bed-in for peace” of John Lennon and Yoko Ono of 1969.

Hilton Amsterdam is located in a residential area near to exclusive shopping areas and close to the RAI and other main congress centres. Furthermore, it is only a short walk to the Vondelpark and the Museumplein with renowned museums like the Rijksmuseum and the Van Gogh museum.

Thank you very much for staying at the Hilton Amsterdam and we hope that we have the opportunity to welcome you back to the hotel in the near future.

Yours sincerely,

Roberto Payer
General Manager
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St Albans, United Kingdom
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Great hotel (even if I was sharing a room with my boss!)”
4 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

In December 2011, I stayed at the Hilton Amsterdam with my new company. We were there for one night and all of us had dinner in Roberto's restaurant.

Overall, the stay was a very enjoyable experience (and not only because I didn't have to pay!), with a swift check-in and very well appointed rooms.

Decor was very pleasant and the room was fresh and modern with a nice cosy feel to it. The bathroom was a good size and featured a powerful shower situated over the bath.

The view from our room was pretty outstanding, affording quite the vista looking out over (some of) the city. I suppose that really the only negative I could give the hotel is that it is quite far away from the city sights. We walked and it took us about 45 minutes to get into the main part of Amsterdam.

I would find it difficult to fault the Hilton Amsterdam in any way, and I certainly think it upholds the Hilton tradition extremely well. In the evening, my work colleagues and I ate dinner at Roberto's restaurant (in the hotel) which, as the name suggests, is an Italian affair. The food was very good, although I suspect it would have been even better had we not been eating en masse.

The following morning (after an excellent night's sleep) we enjoyed a real 5-star quality breakfast, with the chef coming around to each table individually to ask for your egg-based preferences - a nice touch!

And of course, for fans of The Beatles, the Hilton Amsterdam is the famous hotel in which John and Yoko staged their legendary 'bed in' back in 1969 (although I forgot to look for their room when I stayed there!).

Overall: a great hotel, but not so great if you want to be close to the city highlights.

Room Tip: Floor 6 is a good one. But actually, they are all good!
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  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask beesyellow22 about Hilton Amsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto Payer, General Manager at Hilton Amsterdam, responded to this review
6 February 2012
Dear Beesyellow22,

We are very grateful for the extended review and the room tip that you posted on Trip Advisor.

We are pleased to read that our chef’s personal attention was appreciated and that you enjoyed the bedroom and the restaurant. Did you know that Roberto’s Restaurant will again be featured in the restaurant guides Gault Millau and Bib Gourmand in 2012?

Indeed the Hilton Amsterdam is located in the south of the city centre in a quiet residential neighbourhood, a trip to the heart of the city centre will take about 15 minutes by public transport.

Thank you very much for staying at the Hilton Amsterdam and we hope that we have the opportunity to welcome you back to the hotel in the near future.

Yours sincerely,

Roberto Payer
General Manager
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Uppsala, Sweden
Top Contributor
72 reviews 72 reviews
Reviews in 47 cities Reviews in 47 cities
29 helpful votes 29 helpful votes
“Sophisticated stay”
5 of 5 stars Reviewed 30 January 2012

I liked this hotel. It's located outside the city centre and main attraction areas in a nice and quite residential area, to get to the city centre you need to take a tram (kinda expensive) and it takes 15 minutes. So if it's your first Amsterdam visit i would recommend to find smth more centrally located, otherwise a high hotel is good. Rooms are nice, cozy in dark traditional Dutch colours and well equipped. The bed was really comfortable for sleep. The breakfast was amazing and from huge windows you can see taking off and approaching Schiphol planes. All services 9restaurant, boat cruise, the internet) are unbelievable expensive, like 17 eur for 1 hour of slow wifi. Crazy.

  • Stayed February 2011, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by Cestovatel_W for Amsterdam
Ask Cestovatel_W about Hilton Amsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roberto Payer, General Manager at Hilton Amsterdam, responded to this review
6 February 2012
Dear Cestovatel_W,

We are very grateful for the review and the nice photos you posted on TripAdvisor.

We are pleased to read that you liked your bedroom and the Hilton Breakfast.

I would like to inform you that you can also buy tickets for 1 or more days for the public transport in Amsterdam (tram, bus and metro), the price of these cards are € 7.00 for 24 hours, € 11.50 for 48 hours and € 15.50 for 72 hours.

Furthermore, Hilton Amsterdam will offer free WiFi in all public areas as of March.

Thank you for staying at Hilton Amsterdam and we hope to welcome you back to the hotel in the future.

Yours sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hilton Amsterdam

  • Hilton International Amsterdam
  • Amsterdam Hilton International
Address: Apollolaan 138, Amsterdam 1077 BG, The Netherlands
Price range (per night):* S$292 - 779

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