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Crowne Plaza City Centre: Guest Reviews

4.0 of 5
Nieuwezijds Voorburgwal 5, Amsterdam 1012 RC, The Netherlands
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Crowne Plaza City Centre
Ranked #16 of 341 hotels in Amsterdam
4.5 of 5 stars 762 Reviews
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762 reviews from our community

Traveller rating
    345
    282
    75
    37
    23
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Families
59
 
Couples
255
 
Solo
77
 
Business
140
 
What travellers say
  • Central station(43)
  • Very good(36)
  • Great location(31)
  • Red light(23)
  • Short walk(21)
Date Rating
Ireland
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Excellent Hotel and Location”
5 of 5 stars Reviewed 21 February 2012
2
people found this review helpful

Stayed here from the 17th to 20th february. It was an easy 5 minute walk from Centraal Station after getting the train from Schipol. The hotel itself is very modern inside and is spotlessly clean throughout. The room had everthing you would want- comfortable bed, large flat screen tv, tea and coffee facilities, a safe and a very well appointed bathroom. The hotel also has an excellent bar and restaurant as well as a concierge.

The Location of the hotel is brilliant, on only a 10 min walk to Dam square. The hotel is located close enough to all the hustle and bustle but far enough away to not be bothered by noise. One final point, as i was celebrating my birthday 1 of the days i stayed here, the hotel sent a card and a bottle of wine to my room. A lovely touch. Book this hotel, you will not be disappointed!

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Michealdoody about Crowne Plaza City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPamsterdam, Rooms Division Manager at Crowne Plaza City Centre, responded to this review
26 February 2012
Dear valued Guest,

Thank you for commenting on your recent stay at the Crowne Plaza Amsterdam City Centre. It is with great pleasure to learn you enjoyed your stay with is.

The hotel is indeed centrally located and steps away from many tourist destinations but also very close to Central Station with its easy access to Amsterdam Shiphol airport.

The hotel being renovated in 2009 offers you well appointed rooms that include, slippers, bathrobe, safe, coffee and tea facilities and a sleep advantage kit. This kit is part of the sleep advantage programme which is specially designed for Crowne Plaza Hotels and Resorts.

We are glad you were able to celibrate your Birthday with us and we had the opportunity to congratulate you with this wonderful day.

I hope we are able to welcome you back soon to the Crowne Plaza Amsterdam City Centre.

Kind regards,

Maurice Janssen
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, IN
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Great Stay in Amsterdam”
5 of 5 stars Reviewed 20 February 2012

Close to everything, Amsterdam city is relatively small, but I always personally enjoy staying near the Centraal Station, which I learned this weekend was built on 8000 wood pilings. Booked a club level room, on the 4th floor, but the club lounge is located on the main level, so I may think the hotel offers club rooms on different floors. Club lounge offerings were very good, for jet lagged travelers however, the fact it wasn't open 24 hours was a bit disappointing, but not entirely unexpected. Plenty of late night food options in Amsterdam, or even in the minibar are snacks, and the hotel has a limited 24 hour room service offering. Pizza I think and maybe some other simple items. The auto bill mini bar is a pain however. Staff is excellent, our corner room, luckily assigned, I might add, was the largest hotel room I've ever had in Europe. Small mishap on my bill was addressed and a bottle of wine delivered to our room to offer apologies and a note of correction.
'New' restaurant in lobby was offering 2 for 1 drinks between 1700-1800 and 2300-2400. Decent deal for a drink before and after dinner. Our trip was a romantic week in Europe, Valentine's Day in Paris and a long weekend at this great hotel in Amsterdam.

Room Tip: Arrive right at check in time ask for the X01 rooms. These are the corners that look over the road i...
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Richard_Skull about Crowne Plaza City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPamsterdam, Food and Beverage manager at Crowne Plaza City Centre, responded to this review
26 February 2012
Dear valued Guest,

Thank you for your comments on Tripadvisor following your recent visit to the Crowne Plaza Amsterdam City Centre. It is always wonderful to read feedback on our property and being shared with the travel community.

I am very intrigued to find that our central station is build on 8000 wood pilings. Never though of this before but quite understandable since Amsterdam is below sea level and not quite build on the strongest surfaces available.

The clubrooms are indeed scattered throughout the hotel. These rooms are equipped with a Nespresso coffee maker and upgraded bathroom amenities for instance and, when booked as such, access to Clublounge with complimentary internet access and an array of drinks and snacks, pastries and candy throughout the day and breakfast in the morning. I am sorry to read you expected our lounge to be open during the night. Something we should indeed take in consideration for our jetlagged guests.

I am sory to read there was mistake on your invoice and hope we rectified it to your satisfaction.

Besides the happy hours did you lunch or dine at our restaurant? New Dorrius Restaurant and Bar provides you with typical Dutch fare prepared with an International twist. We are sure there something enjoyable on our menu for all our guests.

We hope you are able to come and visit us again here at the Crowne Plaza Amsterdam City Centre and New Dorrius Restaurant and Bar.

Kind regards,

Jaap Roomeijer,
Food and Beverage Manager
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Dundee, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Perfect Place to Stay in Amsterdam”
5 of 5 stars Reviewed 20 February 2012

We visited this hotel for the weekend, and what a wonderful choice it turned out to be. The hotel is an easy five minutes walk from the station. Despite looking fairly ordinary from the outside, this hotel is beautifully decorated inside in a sleek and modern style. It is spotlessly clean throughout. Our room was spacious, with an enormous and very comfortable bed. The room had everything you could hope for, from a safe to complimentary slippers. Every member of the hotel staff we encountered was cheerful and friendly and they seemed delighted to be of service, going over and above their duties. We had booked a "Club Room", which gives you access to the hotel Club Room. This is a comfortable private lounge equipped with complimentary wine, beer, tea, coffee and soft drinks. A variety of snacks was also provided free - peanuts, biscuits, sweets, fruit, pastries and desserts. Frankly, this must have saved us a fortune. Free internet access and a printer is also available in the Club Room. Breakfast was delicious. There was a vast array of food - whatever you like to eat for breakfast, you will find it here, even if that includes a glass of champagne! There was no noise at night and the hotel is well-placed for walking to the Dam Square area. We couldn't fault it. Look no further - book this one!

Room Tip: Choose the "Club Room" package - well worth it for all the free drink and snacks!
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Asthenia_12 for Amsterdam
Ask Asthenia_12 about Crowne Plaza City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPamsterdam, Food and Beverage Manager at Crowne Plaza City Centre, responded to this review
26 February 2012
Dear valued Guest,

Many thanks for the wonderful and detailed review you posted on your recent visit to Amsterdam and the Crowne Plaza Amsterdam City Centre. We are delighted you shared your experience with the travel community.

It is great to read you enjoyed the Clubroom you booked with us. Indeed once booked, you can find many benefits and we are delighted to find you were pleased with the offerings in the Clublounge.

Our New Dorrius Restaurant and Bar indeed offers an American Breakfast buffet with many offerings from cold cuts to omelettes made to order and bacon and sausages as well as different jams and sweet breakfast toppings typical to the dutch breakfast tradition.

The hotel is, as described, conveniently located just steps away from Central Station with an easy connection to Amsterdam Schiphol International Airport. Also the various Amsterdam sites like the canals and canal houses, Anne Frank House and Dam square and Royal Palace are in walking distance of the Hotel.

The hotel was completely renovated in 2009, we are glad the choices made are appreciated by you as by many of our guests.

We look forward welcoming you back to Amsterdam and hope you will give us the pleasure of welcoming you back to the Crowne Plaza Amsterdam City Centre.

Kind regards,

Jaap Roomeijer
Food and Beverage Manager
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“You will not be disappointed”
5 of 5 stars Reviewed 20 February 2012 via mobile

Myself and my partner stayed at the crowne plaza over valentines and to arrive late on a Monday night after a long day of travelling to the welcome we received was excellent.

A special thank you to Maurice Janssen for everything you made our stay extra special we will never forget valentines 2012. Spoilt to say the least.

The hotel is fantastic, rooms very modern, clean and spacious and staff are very professional and polite they could not do enough for us. If you are thinking on staying at this hotel you will not be disappointed. Every inch was luxury to us. We are already thinking on our next trip with our baby boy at Xmas!!

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Littleeire23 about Crowne Plaza City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPamsterdam, General Manager at Crowne Plaza City Centre, responded to this review
26 February 2012
Dear Littleeire,

Thank you for your wonderful comments following your recent visit to the Crowne Plaza Amsterdam City Centre.

We are delighted to read you were warmly welcomed. We forwarded your comments in regards to Maurice to him and he was pleased to read your comments as well. It is a pleasure to find, he assisted in making your Valentines trip so special.

We also appreciate, you qualified the hotel as "fantastic" and found the rooms to be modern, clean and spacious and staff friendly and polite.

We truly hope to be able to welcome you back over Christmas this time with your baby-boy. We look forward making also that holiday as memorable as your Valentines.

Kind regards,

Aernout de Jong
General Manager
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Perth, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Df”
5 of 5 stars Reviewed 19 February 2012
1
person found this review helpful

Excellent location absolutely spotless and was a pleasure to stay in .would recommend to anybody.

  • Stayed February 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask David F about Crowne Plaza City Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPamsterdam, Rooms Division Manager at Crowne Plaza City Centre, responded to this review
26 February 2012
Dear valued Guest,

Thank you for you kind review commenting on your stay with us.

Your review being short, comments on a lot of things. The location is indeed very central in Amsterdam City Centre. Just steps away from Amsterdam Central Station and near a lot of Amsterdam favorites such as Dam Square and the Royal Palace, the nine streets shopping area, The canals with typical Amsterdam Canal Houses.

We are pleased to read that you furthemore enjoyed the cleanliness of the hotel and overall enjoyed your stay with us. It is always nice to hear guests would recommend us to their colleagues and friends.

We hope to be able to welcome you back to the Crowne Plaza Amsterdam City Centre.

Kind regards,

Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Crowne Plaza City Centre

  • Crowne Plaza Amsterdam
  • Crowne Plaza Hotel Amsterdam
Address: Nieuwezijds Voorburgwal 5, Amsterdam 1012 RC, The Netherlands
Price range (per night):* S$252 - 593

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