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Banks Mansion: Guest Reviews

4.0 of 5
Herengracht 519-522, Amsterdam 1017 BV, The Netherlands
Hotel amenities
Banks Mansion
Ranked #9 of 341 hotels in Amsterdam
4.5 of 5 stars 715 Reviews
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715 reviews from our community

Traveller rating
    506
    148
    31
    17
    13
See reviews for
Families
39
 
Couples
329
 
Solo
42
 
Business
71
 
What travellers say
  • Canal view(30)
  • Very comfortable(25)
  • Great Place(11)
  • Free minibar(11)
  • Great location(10)
Date Rating
Trondheim, Norway
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“Almost perfect”
4 of 5 stars Reviewed 21 February 2012
1
person found this review helpful

This hotel was really great, especially concidering the price. Great concept (free drinks at the bar plus minibar), nice rooms, great location and pleasant personel. The only downsides are that the rooms are a little dark and cold (during winter/early spring), and that the breakfast could've offered a little more.

But all in all we really enjoyd our stay.

Room Tip: Deluxe room have all drinks included
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jet Oesterreicher, Manager at Banks Mansion, responded to this review
7 March 2012
Thank you very much for staying at Banks Mansion and placing down a note at Tripadvisor. Banks Mansion is an historical building with different types of rooms. We always do our very best to keep in mind what the guest prefers regarding the room type, for instance the preference of a room, a room on the front- or backside of the hotel. Every room is provided with a heater where the guest can heat up the room with. We can always help the guest by giving an extra blanket when they are still cold. Let us try to make your stay completely perfect next time.

With kind regards,

Nancy Doodeman
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NY
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Very good hotel but beware the person charge”
3 of 5 stars Reviewed 20 February 2012
4
people found this review helpful

We stayed 4 nights last week. I booked it through a trip advisor "special". The rate I was quoted was 146 euros a night. Sounded like a great deal as it included breakfast, drinks, snacks internet etc. However when I booked I neglected to check the tab that there were actually going to be 2 people in the room. Upon check in I was asked for another 40 euros a night. Given that my partner does not drink this meant a pretty expensive breakfast. I objected but as I had booked for 4 nights I was stuck. It was clear from the staff at check in (and from conversations with other quests) that they were well used to clipping the 40 euro addition. I can only surmise that this is a classic "bait and switch". Buyer beware. Otherwise hotel is good.

Room Tip: We took a room in the back to avoid the street as we were on the first floor. Unfortunately you coul...
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  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask cuculan1 about Banks Mansion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jet Oesterreicher, Manager at Banks Mansion, responded to this review
7 March 2012
First of all thank you very much for your review. As soon as a guest makes a reservation it is important that the amount of persons is filled out correctly due to the full service concept. When we notice that the amount of persons is incorrect upon check-in, we will have to note that there will be an extra charge. Besides the alcoholic drinks and breakfast buffet we also serve non-alcoholic drinks, coffee and thee facilities, little appetizers, a wine buffet, a cheese table and besides that the guest is able to make complete use of the free wifi internet or internet in our business corner and complimentary use of the private bar and the movie system in the room.

With kind regards,

Nancy Doodeman
Guest Relations Manager
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Hertfordshire
1 review
7 helpful votes 7 helpful votes
“Very expensive for a cheap hotel”
1 of 5 stars Reviewed 19 February 2012
7
people found this review helpful

This is an ugly place to stay. The decor was more old fashioned and dated than retro, the bedrooms disappointingly small and the general quality felt more like a hostel than a hotel. One is invited to relax in the rather oddly decorated lobby, yet there are very few seats. We gave up being stared at by other guests and retired to our room. The Walls were wafer thin, the beds were very small, and water pressure in the showers made rinsing my hair virtually impossible. The water temperature was also difficult to control. It is well situated, and worth two stars at a push, but not four. As a result of these issues we felt it was overpriced. We will never stay there again. Do not pay in advance. Be very wary of all the positive trip advisor comments. The manager was very anxious that we wouldn't post negative views, and asked us what she could do to prevent it. Don't blame her, but it made us realise how manipulated reviews can be.

Room Tip: Stay at The Pulitzer!
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  • Stayed February 2012, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask JJ1612 about Banks Mansion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy Doodeman, Manager at Banks Mansion, responded to this review
27 February 2012
Banks Mansion is a boutique hotel situated in an old historical building in the middle of the city centre. The interior is based on the ideas of Dutch architect Berlage and the American Frank Lloyd Wright. The opinion of this particular decor is very personal and will varied with every guest. We have chosen for a Living with enough seats to make sure that the guest is able to sit, but keeping in mind to still achieve an intimate and homey ambiance. Our Living is a place were you are able to sit together with your friend or partner or to meet other guests. The beds in our rooms are Queen size, according the European standard. Unfortunately the water pressure was of due to power shortage caused by a company working on the wires in the street the day before. We informed all our guests about this special situation. It was the first time for Banks Mansion as well to light up the complete hotel with romantic candles. It is our wish and responsibility to communicate with the guest about their experiences during their stay especially when there are comments. But as communicated during your check out, it will be your personal opinion and you are free to share your opinion.


With kind regards,

Nancy Doodeman
Guest Relations Manager
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England
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Wonderful hotel!”
5 of 5 stars Reviewed 18 February 2012
1
person found this review helpful

I stayed there with my girlfriend for 4 nights after winning a competition, the location is absolutely brilliant, just walking distance from the center. We arrived too early so our room wasnt ready, so the receptionist told us we could stay in the lounge area and help ourselves to drinks and nibbles, they had loads of spirits and also soft drinks, all free!! Then we went to our room which absolutely beautiful, there was even a menu with a choice of different pillows!! Not forgetting bottles of gin, whisky and brandy, all free again! I must say I got very drunk everyday, there was even a telephone in the toilet, just in case... Staff were all brilliant and cheerful, breakfast was delicious and cooked to order, I absolutely loved this hotel and would recommend it to anyone

  • Stayed August 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Charlie123England about Banks Mansion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jet Oesterreicher, Manager at Banks Mansion, responded to this review
7 March 2012
Thank you very much for your extremely positive review. This makes the team of Banks Mansion even more motivated. I will pass your compliments to everyone. Please let me and the team welcome you again in the near future.

With kind regards,

Nancy Doodeman
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Georgetown, On
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“A wonderful experience!”
5 of 5 stars Reviewed 15 February 2012
3
people found this review helpful

Not even through the doors and the staff sprang to assist us! After a killer 11 hour flight we were pathetically grateful for their many kindnesses! They had all the info anyone could need and were very knowledgeable about their area as well as the city. We must also express our delight with all the included "treats" - excellent coffee and cakes, wine or alcoholic beverages, sparkling water- everything we had to pay extra for in other places. The room was also a lovely surprise -the pillows and duvet beckoned immediately! It was hard to get up! The following morning the breakfast included every possible configuration -too much selection! And again -excellent staff. We would stay there again in a heartbeat, and have already told fellow travellers about this wonderful place!

Room Tip: We stayed in 105 -above the great room/foyer -it was on the canal with an excellent view and zero no...
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  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Just_warmed_up about Banks Mansion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jet Oesterreicher, Manager at Banks Mansion, responded to this review
7 March 2012
It is our goal to start a positive and homey stay for the guest as soon as we see that they are walking through the doors of Banks Mansion. At that moment we will do our very best to check the guest in as soon as we can. It is nice to see that you enjoyed the Double Deluxe Canal view room. May we please say that we really appreciate the fact that you already informed fellow travelers about us. The complete team hopes to welcome you again soon to.

With kind regards,

Nancy Doodeman
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Banks Mansion

  • Banks Mansion Hotel Amsterdam
  • Banks Mansion Amsterdam
Address: Herengracht 519-522, Amsterdam 1017 BV, The Netherlands
Price range (per night):* S$320 - 513

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