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Novotel Ieper Centrum: Guest Reviews

3.0 of 5
Sint Jacobstraat 15 | Ieper, Ieper (Ypres) 8900, Belgium
Hotel amenities
Novotel Ieper Centrum
Ranked #6 of 10 hotels in Ieper (Ypres)
4.0 of 5 stars 282 Reviews
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282 reviews from our community

Traveller rating
    101
    133
    32
    11
    5
See reviews for
Families
70
 
Couples
92
 
Solo
15
 
Business
20
 
What travellers say
  • Menin Gate(62)
  • Main square(27)
  • Very good(21)
  • Car park(11)
  • Cloth Hall(10)
Date Rating
West Sussex, England
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“In the Centre of Things”
5 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

Brilliantly located in a quiet side-street yards from the city centre, the Novotel was a real surprise. Part of our package, it was so much better than we ever expected. From a very ordinary frontage, the foyer took us into a different world of nice furnishings, skilful lighting, plentiful lifts and clean, bright, quiet rooms. The staff were attentive and helpful and the meals very satisfactory.
The battlefield trips are pretty draining and it was nice to be able to relax in such pleasant surroundings, with just a few minutes walk to the Menin Gate. The pattisserie across the road was excellent, too.
The hotel is well located for the terrific Ramparts Walk.

Room Tip: There is a church further along the road, with bells. The town side (opposite side) of the hotel mus...
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  • Stayed November 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by BarryWiseman for Ieper (Ypres)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelIeperCentrum, Sales Assistant at Novotel Ieper Centrum, responded to this review
2 February 2012
Dear Guest,

Thank you very much for posting a review concerning your recent stay at our hotel.

We are very happy to read that you have really enjoyed your stay with us. We will make sure to forward your review to the staff in our hotel, which we are sure will serve as an encouragement for them.

Thank you again for your generous review and we hope to see you again at Novotel very soon.

Sincerely,

Juanita Bogaert
Sales Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Senior Contributor
44 reviews 44 reviews
Reviews in 22 cities Reviews in 22 cities
30 helpful votes 30 helpful votes
“Couldn't ask for more”
5 of 5 stars Reviewed 20 January 2012
1
person found this review helpful

We spent one night in Ieper and we wish we could have spent more. This hotel is so central, less than 5 minutes walk from Menin Gate. The hotel room was very clean and incredibly spacious - with a separate toilet and bathroom. While the hotel was central, it was still very quiet and we got a great nights sleep. Overall a fantastic place to stay that I would recommend to anyone.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelIeperCentrum, Sales Assistant at Novotel Ieper Centrum, responded to this review
23 January 2012
Dear Guest

Thank you very much for your review concerning your recent stay at our hotel, Novotel Ieper Centrum.

We are very happy to read that your stay has been at wish. We will pass on your review to the entire staff.

Thank you again for writing your review and we hope to see you again at Novotel Ieper Centrum very soon.

Sincerely,

Juanita Bogaert
Sales Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrnambool, Australia
Senior Contributor
29 reviews 29 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Centrally located Hotel”
4 of 5 stars Reviewed 14 January 2012
1
person found this review helpful

We had a night at Novotel Ieper Centrum as part of a coach tour group.

The evening meal for the tour group was excellent as was the range and quality of food for breakfast.

We had 2 rooms next to each other. Although it was supposed to be non smoking rooms our son's room smelt on check-in. If it wasn't smoke smell then it was very musty. We ere easily able to get a changed room though a long way from ours.

The location of the hotel is excellent just a short walk to the centre of Ypres and the Menin Gates.

Room Tip: Request a room not too far from the elevators/stairs. The hotel is very spread out and the most dis...
See more room tips
  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Ian994 about Novotel Ieper Centrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelIeperCentrum, Sales Assistant at Novotel Ieper Centrum, responded to this review
28 January 2012
Dear Guest

We would like to thank you for sharing your review concerning your recent stay at Novotel Ieper Centrum.

We are happy to read that your stay with us has been satisfactory and we difinitly hope to see you again at Novotel very soon.

Sincerely,

Juanita Bogaert
Sales Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Cwmbran, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Novotel Iepr Centrum”
4 of 5 stars Reviewed 6 January 2012
1
person found this review helpful

From the moment my wife and I entered the hotel the staff were absolutely superb. The receptionist on duty, Bianca, was bright, friendly and very helpful regarding the local area.
The reception area was well lit and spotless, as was the hotel throughout.

The room was fresh, clean and just the right temperature (not cold but not heated to the point of being stuffy).

All the staff, from the manager to the housekeepers, were always friendly and helpful, always ready with a smile and a cheerful word.

My wife and I would highly recommend this hotel and would like it put on record that both the hotel and all the staff we encountered are a credit to Novotel and a credit to the town of Ieper.

Brilliant

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelIeperCentrum, Sales Assistant at Novotel Ieper Centrum, responded to this review
9 January 2012
Dear Guest

Thank you very much for posting your comments concerning your recent stay at our hotel, Novotel Ieper Centrum. It is very pleasant to read that you have really enjoyed your stay with us.

We will make sure to forward your review to our colleagues, which without a doubt will serve as an encouragement.

Thank you again for posting your review and we hope to see you again at Novotel very soon.

Sincerely

Juanita Bogaert
Sales Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Average to poor”
3 of 5 stars Reviewed 3 January 2012
2
people found this review helpful

The reception and common areas are modern and clean. There is a secure garage at an extra cost.
On check in late at night with young children we were assigned a room and once we went to it there were not enough beds, reception did come up quickly as they though we were being daft and could not see the pull out, they soon agreed there was not one and arranged another room. After we got the children to be in the new room I noticed the horrible dead squashed insects all over the ceiling and walls, pretty bloody and very unattractive. We did not eat in this hotel so cannot comment, having stayed in many Novotels this one is poor, disappointing and tired. Very much in need of attention.
Even the tea coffee in room facilities were second rate compared to other novotels.

  • Stayed December 2011, travelled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelIeperCentrum, Sales Assistant at Novotel Ieper Centrum, responded to this review
5 January 2012
Dear Guest,

Thank you for taking the time to tell us about your experience at the Novotel Ieper Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We would like to mention that we are have renovation works done this year, which we are sure will help give our rooms a more modern and clean look.

We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Juanita Bogaert
Sales Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Novotel Ieper Centrum

  • Novotel Hotel Ypres
  • Novotel Hotel Ieper Centrum
  • Novotel Ypres
  • Ypres Novotel
Address: Sint Jacobstraat 15 | Ieper, Ieper (Ypres) 8900, Belgium
Price range (per night):* S$118 - 186

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