We have freqented this hotel for many, many years ever since it was newbuilt! This year the hotel has gone through a partial re-decoration which in fact was needed. And the result is splendid!! The staff is just wonderful as always, everything is tidy and neat. I 'll wait though until the day comes when this hotel will take the step and become completely smoke-free!! Unfortunately some guests smokes on their balcony and destroyes the wonderful nights to just sit outside with a drink for us who lives above and not smoke! Please, Enotel, avoid smoking on the hotel!! I also miss some equipment in the kitchen which was always there before! Where is the juice-press?? We won't have to spend a lot of money to go out only to buy fresh friut juice!! Get it back to the suites, at least!! Where is the two free water bottles we always got before? I also miss the bedroom-slippers we always got before!! It's good to save money as you've done in so many others small places but it seems to me as it was a little too spartanly to save so much on the suites when we actually pay a lot for the comfort when we choose a suite!! Another thing is the bed which is extremely hard! In fact so hard I have brought my own air bed to complete the comfort! This should not be needed!! Still, this hotel is so good and nice so I choose to give "full points". But please, it doesn't take so much to be "another home". Why not take the full step and become the VERY best choice on Madeira?? And solve the internet business!! Today you'll expext free internet axess in the rooms!! People need to be connected, vacation or not!! This can't be so impossible!!!

Booked a week's all-inclusive stay basically because it was a very good deal. Had no high expectations really and was prepared to eat away from the hotel if the food was only average. However , this was not an issue as all meals were of a high standard: the buffets were extensive and had none of that "tired" look that hotel buffets can so often have. Food was fresh, attractively presented and varied. In addition, we dined at the three speciality restaurants (Madeiran, Italian & Japanese) and again found the standard to be good.
Our room, deluxe with a side sea view, was super with one of the biggest beds I've ever slept in! It was well serviced daily with frequent linen changes. The public areas were attractive and spotlessly clean.
Particular mention must go to the staff who, without exception, were friendly, efficient, helpful and professional.
Transport links to town were good - and it's also a pleasant walk!
I have no reservations in recommending this hotel wholeheartedly.

I remember a few years ago, when the hotel was fairly new and not a place to stay at an average budget. This has changed, and I was happy to see that the hotel now is more "available".

The hotel is obviously a bit worn, but still a nice place to spend your holidays. A pity that they decided to close down the Lido Bath, but the hotel pool does the trick, sort of. Perhaps a bit cool in Feb. but the hotel shape makes a quite nice heat mid-day despite "only" 20 deg.C.

The hotel provides a very good breakfast,and a nice SPA department. The internal bus connection to/from Funchal city center could be better, but the local yellow buses work nicely.

Nice and polite staff, although a bit "cold" environment fro evening entertainment. Could also have been the season, anyway theer's an abundance of good restaurants all over the area and also inside city centre.

Friendly and efficient staff, good facilities and food -- coped well (and with good humour ) with vegetarian even on gala dinner. Had all-inclusive option- well worth it for endless supply of food and drink , including lovely sparkling wine and spirits. Will definitely return to island and to this hotel.