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Reviewed 9 September 2014

The hotel itself was spotless and the staff was friendly and helpful, check in was quick and all the hotel facilities were explaned well . We stayed in a double room which was a large size and immaculate and had all the normal facilities. The city centre was about a 30 minute walk from the hotel but there was plenty of car parking within the city centre.

Date of stay: August 2014
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Gary S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
H1314GM, General Manager at Sofitel Luxembourg Europe, responded to this reviewResponded 13 September 2014

Dear Guest,

We would like to thank you so much for having chosen the Sofitel Luxembourg Europe and for having taken the time to leave this very nice comment on Tripadvisor.

We are very happy to hear that you enjoyed the check in, the room and the location !

In addition, we are very glad to know that you liked a lot our bedding. The concept "My Bed" is a unique concept available in every Sofitel all around the world... With “My Bed” you feel to be like softness’ cocoon in order to offer you a wonderful and relax sleep.

All the “Ambassadors” of the Sofitel Luxembourg Europe are waiting for your future stay !

Sincerely,


Marie-Hélène Onursal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2014

We came late in the evening, where given a quick checkin and a very nice room. We were given an upgrade to an executive room and had a pleasant evening with excellent food in the atrium. All in all, a pleasant experience.

Room tip: Ask for an upgrade, you can get a nice room with a filled minibar.
Date of stay: July 2014
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank godzilla1965
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
H1314GM, General Manager at Sofitel Luxembourg Europe, responded to this reviewResponded 4 September 2014

Dear Guest,

First of all, we would like to thank you very much for having chosen the Sofitel Luxembourg Europe for your last visit and for having taken the time to share your experience on Tripadvisor.

I shared your very nice compliments with all my team and everyone was very touched by your very kind words...Your satisfaction is the best award for all my “Ambassadors”.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Marie-Hélène Onursal
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

This hotel is in the European quarter and so is aimed at business more than leisure. However, travelling in the summer months when the European institutions are on holiday, we found the hotel quiet and relaxed, and very cheap compared to its prices at other times of the year.

The Sat-Nav had trouble finding the hotel - I presume that there must have been recent roadworks but there were street signs to it that we could follow. Its a short drive into the city centre, and there seemed to be plenty of buses as well, although we never used them.

The rooms are spacious and clean, with a minbar and free wifi.

Don't take breakfast though - its €27 each per day, and no continental breakfast is worth that!

Would happily stay here again.

Date of stay: August 2014
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank 824paulg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
H1314GM, General Manager at Sofitel Luxembourg Europe, responded to this reviewResponded 25 August 2014

Dear Guest,

Thank you very much for having chosen the Sofitel Luxembourg Europe for your recent stay and for taking the time to share your experience with us.

We are very delighted to hear that you have appreciated our service, the comfort of the hotel and that your stay in Luxembourg was very nice.

Your review is a true motivation and reward to our entire team!

We hope to welcome you back soon in our hotel.

With best regards,

Marie-Hélène Onursal
General Manager

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Reviewed 11 August 2014

We stayed here on a Saturday night. Our navigation system had some trouble finding the right road, because the old underpass has been changed into a level crossing. After 3 tries we finally found it, as it can not be seen from the main road (Av. John F Kennedy). The rooms are large and well maintained, although the orange in the room, was not my style. The rooms are set around a nice atrium and the breakfast (which was only € 5 extra for 2 persons) was one of the best I have had for the last year. Reception staff was very friendly and gave us a city map when we checked out. The hotel itself is a very modern glass building and so are many of the buildings that surround it. I can recommend this hotel !

Date of stay: August 2014
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Geerlings
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
H1314GM, Directeur général at Sofitel Luxembourg Europe, responded to this reviewResponded 19 August 2014

Dear Client,

First of all, we would like to thank you for having chosen the Sofitel Luxembour Europe for your last stay in Luxembourg and for sharing your experience on Tripadvisor.

Also, thank's a ot for your very nice comment regarding services and facilities offered in our hotel. We shared your kind words with all our Ambassadors and they were very happy.

We hope and we will very glad to welcome you once again in Sofitel Luxembourg Europe.

Best regards

Marie-Hélène Onursal
General Manager

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Reviewed 10 August 2014

This hotel is located on the Kirchberg plateau in the European Quarter just outside Luxembourg City. Although primarily a business hotel, it proved to be a very good location for our two night leisure break as it is on the route of the No.16 Airport to City Centre Bus Route (it takes only 10 minutes to travel in to the centre of Luxembourg from the nearby bus stop). Alternatively there is an excellent 25 to 30 minute scenic walk into the city past the Drai Eechelen fortress and down into the River Alzette river valley. The hotel itself is modern and well designed, with a very large central elliptical atrium which means that every bedroom door opens on to a light internal space and there are no dark corridors. All the staff were very friendly and welcoming, with the reception manager personally taking us to our room. The bedroom was large, with a desk and good lighting, and the bed very comfortable. The bathroom was also large and well fitted. The selection of food and drink at breakfast was one of the largest we have encountered, as well as being of a very high standard. The hotel has a very good Italian restaurant, but we chose to spend time in the bar opposite, as the staff were friendly and they had a good selection of food and drink which we could enjoy in a relaxing atmosphere. The excellence of this hotel enabled us to spend an enjoyable and relaxing two days exploring this surprisingly interesting little city.

Date of stay: August 2014
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Mazandrew433
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
H1314GM, Directeur général at Sofitel Luxembourg Europe, responded to this reviewResponded 10 August 2014

Dear Client,

First of all, thank you very much for your last stay in our hotel Sofitel Luxembourg Europe.

Also, we would like to thank you for your nice comment regarding our services and facilities, and concerning our staff.
We are very glad to know that you liked a lot our bedding. The concept "My Bed" is a unique concept available in every Sofitel all around the world... With "My Bed" you feel to be like softness' cocoon in order to offer you a wonderful and relax sleep.

We shared your kind words with all our Ambassadors and they were very touched.

Once again, we would like to thank you for your very nice description of our hotel. We hope and we will very glad to welcome you in Sofitel Luxembourg Europe for your next trip in this city.

Best regards.

Marie-Hélène Onursal
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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