Absolutely dreadful. We were visiting a sick relative so got to the rooms at 9pm in the evening, so we had food in the restaurant. Although the waiter was very nice the food was over priced for what it was and the beer was all watered down within an inch of it's life.
We had reserved a double room and a twin room and requested that a cot be put into the twin room, I even had a call to check which room we needed it in, but when we got there is wasn't there. When I called reception and asked for it he said 'is it necessary right now?' by this time it was 10:15pm and my nephew desperately needed to go to sleep.
The whole night none of us got any sleep at all because all the rooms around us decided to throw a party. At 3am in the morning we complained to reception and the guy there simple said 'what do you want me to do about it'. My nephew who is 20 months old was woken up several times because of the noise and the smell of cigarettes because the people in the room next to him were smoking. It was a god awful place that I would never recommend anyone to stay in. I even thought about taking the duvet and pillow and staying in our car outside at one point. Please, please, please don't stay here. And if you do, and hate it, then do what we did - After repeating several times that I wanted a full refund, they did give me my money back!
- Campanile Hotel Basildon
- Campanile Hotel
