It was my second time at this hotel. I loved the city and decided to bring my mom from Brazil to enjoy the thermal waters in the hotel (by the way, wonderful services and personnel at the therme) . Everything was fine until the night I found one chinch-bug on the bed. I killed it and went to sleep. Around 2 a.m. I wake up with bites of the insect and I realized the bed was infested with more than 10, all sizes. I killed around 8 and called the reception to ask for changing the room immediately. The door man replied: "I know what you are talking about..." We had to move to another room and somehow get back to sleep to continue our trip next day. My question is why they would use a room that had the same problems before if the hotel was not full ? Why not check if the insect infestation was over before accommodate guests on it ? I am very sad with this experience.

We stayed two nights visiting italy for the wedding of a friend. The problems started when we asked to have an iron and we were told hat the hotel does not take responsibility to give out iron to hotel's guests. The management finally gave in and we received an iron. The mattresses are cheap and bouncy, if you seat at the edge of the bed, you may slide off the bed. The "beauty farm" charge for the roman journey was 32 euros on Saturday, this was not as much of a journey, rather a quest for where things were and a wonder as to why a hotel would charge so much for accessing an average swimming pool, sauna and turkish bath. The "unlimited access to the relaxing lounge" meant that you could have a plastic cup of peach and tangerine tea, the only available.

The hotel is in a very good location and the bedrooms are of decent size.

Hotel itself is lovely, in a very picturesque town with huge marble reception area and staircase. Our room was fine, decent size with a nice bathroom. I thought the service was great, I even got a shirt dry-cleaned for a wedding we were going to.

I found the staff friendly and helpful with regard to my terrible Italian and general tourist questions. Although a caveat would be that the Genoa football team had taken over the top floor, and everyone was on their best behaviour for them!

One thing I would quibble with would be the cost of the thermal pool, which was €30 a pop, full stop. The facilities are fine, but not worth this cost which adds up, and I think it actually subsidised our room, which was well priced.

Stayed at the Grand Hotel for one week in Sept 2008. The hotel itself was very pleasant but the 'Beauty Farm' which is part of the hotel, apart from the excellent jacuzzi baths, was very poor. Avoid having a pedicure at all costs very amateur attempt with a choice of two varnishes which had to be found at the bottom of a wooden box! All for the cost of 30 euros!