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Sheraton Paris Airport Hotel & Conference Centre: Guest Reviews

4.0 of 5
BP 35051 | Tremblay-en-France, 95716 Roissy, France
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Sheraton Paris Airport Hotel & Conference Centre
Ranked #2 of 30 hotels in Roissy
4.0 of 5 stars 539 Reviews
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539 reviews from our community

Traveller rating
    229
    206
    64
    24
    16
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Families
71
 
Couples
156
 
Solo
89
 
Business
161
 
What travellers say
  • Train station(16)
  • Early morning flight(11)
  • Very nice(10)
  • Club room(8)
  • Free wifi(5)
Date Rating
iambigbrother2
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Great little Airport hotel”
4 of 5 stars Reviewed 10 February 2012 via mobile

I stayed here for 2 nights on business, and overall it is a fantastic comfortable hotel.

The beds in the room were very comfortable but some of the furnishings were a bit dated and tired. Some of the desks wood vinyl was coming off and the old tv stand is now the home of the minibar, which was odd as the unit is quite big and takes up a lot of room.

The TV service is fab with many channels, but €10 for 4 hours wifi seems a bit extreme when wifi in reception (when it works) is free.

The views from the rooms are all of the airports busy aircraft taxi ways which is quite fun to watch.

The service in reception is great with very friendly and helpful receptionists, but housekeeping and breakfast staff were very rude and seemed like they couldn't be bothered to be there or help you. Surprising as the cost of breakfast is very expensive and in my opinion very mediocre. It's sad these miserable staff let the hard work of other staff down.

The hotel is right next to the RER B station into Paris and TGV which is good. A single to Paris €9.10 but if there is a group of 5 the ticket is around €7.50.

One tip don't buy beer in the bar, a pint equivalent of 1664 is €12.50 - there is a Petit Casino supermarket in the airport basement with beers at €1.90!

Overall a lovely hotel and I would recommend a stay here!

  • Stayed February 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask iambigbrother2 about Sheraton Paris Airport Hotel & Conference Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A Z-Orus, Quality Manager at Sheraton Paris Airport Hotel & Conference Centre, responded to this review
13 February 2012
Dear guest,
Thank you for taking the time to share your review following your recent stay at Sheraton Paris Airport Hotel.
I sincerely rgret the shortfall you have experienced with our housekeeping and breakfast team. It is certainly not indicative of our company standards.
On a positive note, I am delighted to learn that our front office team has done a great job in taking care of you.
I am also happy to learn that you have appreciated the comfort of our rooms and the convenience of our location in the airport.
We certainly look forward to the opportunity to welcome you back in the very near future.

Yours sincerely,

A.Ziani-orus
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Enormously Convenient”
5 of 5 stars Reviewed 9 February 2012

This hotel could not possibly be any more convenient to those who have an overnight layover in Paris. The train station is just below this property and you can be in Paris having dinner in less than an hour. There is a nice bar in the hotel and a nice business center. Very nice and professional front desk staff.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Walter M about Sheraton Paris Airport Hotel & Conference Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A Z-Orus, Quality Manager at Sheraton Paris Airport Hotel & Conference Centre, responded to this review
13 February 2012
Dear guest,
Thank you for taking the time to share your review following your recent stay at Sheraton Paris Airport Hotel.
I am delighted to learn that you have appreciated the convenient location of our hotel and our facilities.
I will certainly extend your positive comments of our Front Office department who I am sure will be happy to learn that you have taken the time to recognize them on TripAdvisor.
Thank you again for your feedback and I hope that I will have the opportunity to welcoming you back to Sheraton.

Yours sincerely,

A.Ziani-Orus
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Senior Contributor
21 reviews 21 reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
“Great location for Terminal 2 layovers or early AM flights”
4 of 5 stars Reviewed 7 February 2012 via mobile
1
person found this review helpful

Have stayed at other Paris airport hotels (Novatel and Hilton) and this is the best to my knowledge. Obviously this is not a hotel to stay at if you're in Paris for more than 1 night but for a layover or early morning flight it's just perfect. Smack bang in the middle of T2 (the others are a 10 min shuttle ride away) and right above the RER / metro station with trains into the city it's so convenient!

Staff / service are good - efficient and helpful. We had experienced N issue with our booking (confusion with dates as the website used the US month, day, year system) so our booking was for June instead of Feb and they kindly moved the booking and charged it at the same room rate.

Rooms are very nice and well appointed overlooking the planes and train station but well sound proofed so you can't hear a thing. Bed was huge but, as is so often the case in France, with too soft pillows. Bathroom is nice but bath was none-too-clean and had a strange metal / mirror door that didn't shut properly which prevents any privacy. The room service had good options and tasty food but that p,us all the extras (mini bar / wifi) are pretty expensive.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask zanaida about Sheraton Paris Airport Hotel & Conference Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amel Amel Ziani Orus, Quality Manager at Sheraton Paris Airport Hotel & Conference Centre, responded to this review
8 February 2012
Dear guest,
Thank you for taking the time to share your review following your recent stay at Sheraton Paris Airport Hotel.
I am delighted to read that we managed to exceed your expectations and most happy to learn that our team has done a great job in taking care of you.
I am also happy to learn that you have appreciated the comfort of our rooms and the convenience of our location in the airport.
We certainly look forward to welcoming you to Sheraton for your next visit to Paris.

Yours sincerely,

A.Ziani-Orus
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Perfect for morning flights”
5 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

I agree with the positive reviews. Perfect location in terminal 2 (especially if your flight departs in that terminal) & metro station is a few steps away. Front desk personnel very professional & courteous. Very quiet inside the rooms. Rooms excellent. A little pricey but you pay for convenience. You wouldn't want to spend your Paris vacation here since 45 minute metro ride to center of town. But excellent for last night before morning flight.

  • Stayed September 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Rick150 about Sheraton Paris Airport Hotel & Conference Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amel Amel Ziani Orus, Quality Manager at Sheraton Paris Airport Hotel & Conference Centre, responded to this review
8 February 2012
Dear guest,

Thank you for taking the time to share your review following your recent stay at Sheraton Paris Airport Hotel.
I will certainly extend your positive comments of our Front Office department who I am sure will be happy to learn that you have taken the time to recognise them on TripAdvisor.
Thank you again for your feedback and I hope that I will have the opportunity to welcoming you back to Sheraton.

Yours sincerely,

A.Ziani-Orus
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami Beach,FL
Contributor
13 reviews 13 reviews
Reviews in 12 cities Reviews in 12 cities
41 helpful votes 41 helpful votes
“Mixture of new and old…”
3 of 5 stars Reviewed 31 January 2012

It’s the only hotel physically located at the airport terminals so if you just want to sleep at CDG it would be a good option. But if you looking for more, it might be worth taking a shuttle or a taxi outside of the airport.

The good:

1. Location, walking distance to Terminal 2 and the train station
2. Sound proof. Great job on sound proofing the rooms and the interior lobby.
3. Restaurants. Hotel restaurant seems good but expensive. You can easily walk to one of the restaurants at the terminal including a few fast food restaurants. I ate at Hippocampus which was good and reasonably priced.


Room for improvement:

1. Update the phone system. The phones are very old and they should cable manage the desk wiring.
2. Bathroom door. The doors do not stay open and the hardware falls apart (the door knob comes out)
3. Shower drain. The shower gets flooded and you need to turn the water off in order avoid a flooding.
4. Update the TV software system. It seems to work slow and not easy to operate. Does not offer express checkout.
5. Fitness room. It was nicely redone, however a laminate floor in the free weights area is not a good idea (floor is already got damaged.)

  • Stayed January 2012, travelled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask GoLo about Sheraton Paris Airport Hotel & Conference Centre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
amel Amel Ziani Orus, Quality Manager at Sheraton Paris Airport Hotel & Conference Centre, responded to this review
8 February 2012
Dear guest,

Thank you for your valuable feedback following your recent stay with us at Sheraton Paris Airport Hotel. It is only through guest feedback that we will be able to uphold our commitment to service and product excellence.
I have noted your comments regarding the upkeep of the hotel and I will certainly share your feedback with our team.
We certainly look forward to the opportunity to welcome you back and serving you again in the very near future.

Yours sincerely,

A.Ziani-Orus
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Sheraton Paris Airport Hotel & Conference Centre

  • Sheraton Paris Airport Hotel
  • Sheraton Roissy
  • Roissy Sheraton
Address: BP 35051 | Tremblay-en-France, 95716 Roissy, France
Price range (per night):* S$264 - 724

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