We arrived 45 min. too early, and asked for our room, that was not yet ready... it was according to our voucher redy at 15:00 hrs... but we did not get our rooom before 16:00 hrs. When we got our romme it wasn´t cleaned proberly: the toilet stinked of pee, the refrigerator was very dirty, the romm wasn´t proberly wacuumcleaned, the windows wasn´t cleaned, but worst of all the bedlinnen was dirty - all problems was allthougt solved within 24 hours. Our room was in building 2 - 1. stock, but with a hill in front of the room with a lot of trees, and almost no sun - a very dark room. Outside the hotel looked very poor... But the restaurants seemed fine, and the swimming-area was very good and clean - the children loved it!

We stayed there for 2 nights with our 3 year old child. Although we asked for a cot (our child prefers to sleep in a prison rather than in a real bed), we got only a pull out couch that was quite dangerous because of a big gap between the back of the couch and the end of the bed. I had to stuff the duvet in the gap (Fortunately, my child slept with a sleeping bag, so no need for a blanket).
The pool was really cold, it wass impossible to stay there for very long with children.
The architecture is awful, more like a jail or a factory : huge grey concrete blocks... The inner design fits to the outside look : grey, industrial and boring.
Our room was clean but in house nr3, the furthest one from the central area. So calculate 10 minutes to go to the restaurant or to the pool if you take the way inside (through all houses, walk stairs up and down and up, etc...), or take your jacket and walk outside (need only 5 min then).
Parking was free but not enough spaces so you may need to park a little bit further.
The hotel is really far from the city centre, so you really need a car if you want to go there.
Buffet for breakfast and dinner was OK : large choice, fresh food. Restaurant was just not so cosy since it is sized for 400 rooms, so quite loud and with this "canteen" ambiance...
View from room was quite nice since the hotel in on top of a hill (hence its name).

We stayed here for a marriage conference for 2 nights. Our room was in Haus 3 which is the farthest away from the main building. I have back problems and have trouble walking long distances. We asked for another room closer to the main building and they said that everything was booked and would not help us. The carpet in our room looked like the outfits that Maria Von Trapp made for the children in the Sound of Music. The rooms were freezing at night. We had to put towels down on the floor in the bathroom to walk on the tile, it was just too cold without them. The buffet restaurant was nice and had a good variety of food. The indoor pool was nice but on the chilly side. It was a typical European room with twin beds. Yes, twin beds for adults!! They had a pull-out couch for my son but did not have a crib for my infant daughter. I was not crazy about this hotel and will not recommend it unless they update the rooms.

This hotel is large, ugly and out-dated and does not deserve it's four star status. The prison block appearance is very offputting and unattractive. The buildings and decor are very dated. (Great if you like 70s and 80s style).Most facilities are old and tired. Don't be fooled by the website photos !
The pool is new but was very cold. The public rooms are fine and the restaurant was good, plenty of choice and the food was good quality . Drinks were very pricey but as captive cutomers there is no choice but to pay the prices charged. On the plus side everything was very clean and the hotel staff did their best to be helpful .I would return to Bad Kissingen but not this hotel. The area is worth exploring and there are lots of lovely cafes and resturants round about.Germany is beautiful but the Hotel Sonnenhugel is not.