Stayed here as part of an organised Christmas Markets Tour. The decor in the public rooms belie the fact that the bedrooms are gloomy, outdated, cramped and stink of stale tobacco smoke. Bedroom decor last updated in the 70's, cracked tiles in the shower, toilet cistern covered in cigerette burns, towels on the small side, thin though clean. Almost impossible to use the toilet due to location of the toilet paper dispenser, had to sit sideways. Bed ok, no extra blankets or pillows available when requested. Carpet and curtains in bedroom need a deep clean to remove stains and stink of smoke. No heating in the corridors even though temp outside was in minus figures. Cobwebs hanging from smoke dectors make one question how often they are checked. Nowhere to hang up coats or outerwear. Staff were friendly but lack of numbers lead to poor service levels and long waits. Staff appeared to have a very poor understanding of special diets i.e. diabetes and coeliac conditions ,even though notified in advance and advised that these could be accommodated. Evening meals basic but on one evening totally inedible - waited 50 mins for the main course which when it arrived was served on stone cold plates, with cold vegeatables and half cooked fish, served with herb sauce that was so salty it seemed that they had emptied a kilo of salt into it. Waited a further 40 mins to be served a cold ready prepared dessert that was so foul everyone left it, the vegeatarians were served veggie burgers that were still frozen in the middle! Offered free wine and beer to make amends on the following night but even though told a special effort had been made food ran out and a number of people were served raw food. Had booked this hotel as an upgrade, meant to be 3 star but not even 2 star standard. Says it is an easy walk to the town centre but is a 15 min walk at least. Busy rail line and level crossing a few hundred yards away which can be heard in the rooms, also opposite a school so road busy at times.

My partner and I stayed here for an annual Chrismas markets tour. The hotel was very welcoming with a welcome cocktail on your arrival. Check in was very easy - just basically give your name and a key is given to you instantly - just what you need after a 8 hour coach journey. The reception area is lovely and was decorated with lovely xmas decorations. The rooms are basic and could do with a revamp. They were old carpets and curtains, not a very pleasant colour so it didnt look much really. But it was very clean and the beds were very very comfotable - thats all that matters to me considering we spent our time sightseeing and shopping rather than being couped up indoors!! The walls are pretty thin so you can hear someone talking loud or coughing loud. the corridor floors are also a bit creaky so you'll hear someone walking past.
Breakfast was lovely - and the service is really good - the staff really make an effort. At busy time the popular dishes run out, but are usually replaced within 10 mins.
Dinner was also very enjoyable - 3 course meals each nigh were included in our price so we were were very pleased with the quality of the food and the service. Drinks are a reasonable price also, not extortionate. The location is about a 10 min walk from valkenburg town centre (i really recommend going in end November and Dec as the town looks beautiful all lit up at xmas) and is very quiet. I would definately recommend this hotel if you get a good rate with meals included.

We stayed here for two nights. Unpleasantly surprised by the room as it was very out dated. The same for the carpets in the hallways. However is was clean and the beds are good. Good breakfast. Quite a distance to the city centre. Although the stay was ok I would not go here again.

A clean and welcoming hotel. The bar and restaurant are lovely. We ate dinner there on the Friday (included in our deal) and it was fine. Breakfast was great. Rooms were clean and comfortable. Fantastic shower. In a quiet street. Only negative point was the street light right outside our window and the very thin ceilings - you can hear it when the neighbours come home at 3am! Only 10 minutes walk from the train station, very convenient for going to Maastricht by public transport. A pleasant 10-15 minute walk into the town centre. Actually quite nice to be away from all the hustle and bustle of the centre. Not much car parking - hotel car park is just up the road from the hotel - but we didn't have any problems.