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Establishment Hotel: Guest Reviews

4.5 of 5
5 Bridge Lane, Sydney, New South Wales 2000, Australia
Hotel amenities
Establishment Hotel
Ranked #44 of 209 hotels in Sydney
4.0 of 5 stars 188 Reviews
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188 reviews from our community

Traveller rating
    120
    37
    9
    14
    8
See reviews for
Families
9
 
Couples
97
 
Solo
22
 
Business
34
 
What travellers say
  • Very nice(4)
  • Great location(4)
  • Park Hyatt(3)
Date Rating
Melbourne
Top Contributor
53 reviews 53 reviews
Reviews in 20 cities Reviews in 20 cities
41 helpful votes 41 helpful votes
“Cool in looks and service”
4 of 5 stars Reviewed 8 February 2012

Everything about this hotel exudes coolness. The suites are the epitome of modern design in Sydney. The bars and restaurants in the complex are terrific. Even the hotel service is a little cool, not much warmth but it seems to suit the somewhat detached feeling of the place. I had originally titled this review "Style over Substance" but subsequently saw it has recently been used by another reviewer. If you do it well enough, style may well suffice and it does here. Those looking for a more pampered style of service may need to look elsewhere. The only uncool aspect for me was the dingy lane the main entrance to the hotel is situated in.

  • Stayed March 2011, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“It's different but that's what makes it cool!”
4 of 5 stars Reviewed 24 January 2012

The establishment markets itself as a boutique alternative hotel and that's exactly what we found. It's not a standard generic 5 star hotel, the setting is unique and the rooms certainly different. The staff fit the image with a very competent and interested approach, there is a confident attitude, but I will take that any day over the gushing blandness of the major chains. We had a great stay, loved the uniqueness of the room. My wife enjoyed the room service and the help with the IPad and apple tv. We found the restaurants great and will eat at EST any time we can. As hotel guests we had access to the nightclubs and bars, on the Saturday night the ability to jump the queues for our party of 6 was almost worth the hotel cost itself.
Perhaps it's not the quietest room in town, but we didn't notice it to be that bad.
Will we stay again - yes. Is it my favorite hotel in Sydney -? Not sure. It's very different to the quay grand which is my usual favorite, but the establishment is unique unusual and exactly what it markets itself as.

Room Tip: Personally loved the black decor rooms. Stayed in the establishment room. A little more but worth it...
See more room tips
  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Perfect location.”
3 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

I agree with a previous reviewer that the place lacks warmth as it was too dark for my likings. Nevertheless, I loved the layout of the rooms and the bed was very comfortable. I would’ve slept like a baby if it wasn’t for all the noises. The staff was nice and the location of the hotel was just perfect.

  • Stayed June 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask timewriter about Establishment Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Style over substance”
2 of 5 stars Reviewed 14 January 2012

Billed as THE place to stay, the establishment was a big disappointment. We received a lukewarm welcome, no one offered to help with our bags or explain the gadgetry in our room. Despite billing itself as a design hotel no one had put any thought into having a plug near a mirror for hair drying. The room was too dark, the lift system to gain access to bars restaurants etc, confusing. It lacked warmth and needs to up its game in and look beyond the superficial. Also greeting guests by getting them to sign a promise not to steal the iPad doesn't set the best tone.

  • Stayed January 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask WalkerTen about Establishment Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Birthday treat”
4 of 5 stars Reviewed 4 January 2012

A lovely city escape for my birthday at the Establishment Hotel recently. Located in a great spot to access all areas of the city. The room was beautifully furnished with the modern inclusions sitting well against the old building. Dining at Est capped off a well planned break by my husband. Have heard that it can be noisy but as we stayed during the week, we didn't have any of those problems.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Establishment Hotel

  • Establishment Hotel Sydney
Address: 5 Bridge Lane, Sydney, New South Wales 2000, Australia
Price range (per night):* S$339 - 575

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