Have stayed at the intercon bangkok, ho chi minh and now sydney.

Service was poor. Air conditioning vent had grease marks around it. First room had no iphone charger but second room did. Shower in a bath ? I thought that went out with grandmas house.

Overall poor quality and do not believe it rates with other intercontinentals which are truly 5 star. I would rate it a 4 1/2

The InterContinental Sydney is everything you'd expect from a 5 star hotel. Perfect location within walking distance of the Opera House and Circular Quay.

The staff are very professional and efficient. I required the usage of the Business Centre which was more than adequate.

The rooms are comfortable, clean and have all modern fittings. The breakfast was outstanding, a great start to the day.

We stayed for one night on the 7 January 2012 in room 1401. We had just joined the Ambassador program using our points. We also stayed two years ago with my husband’s boss with me booking the accommodation as I had always wanted to stay at the Intercontinental. I have to say the first experience was great and thankfully left an impression on our bosses as well. We were only talking about it the other day and they remarked that it was the best hotel they have stayed in Sydney. We were hoping with our booking in January for a repeat experience and it was so much better than we anticipated and I have high standards.

We also just joined as Ambassador members as well so were looking forward to the extra touches especially the late checkout of 4pm. We were on a package that included breakfast and valet parking. Can I just say the breakfast was out of this world. It was such a sensory experience. The best breakfast we have ever had. I honestly could not stop touching and looking at everything and next time will pause on the coffee to have later at the end of my breakfast. To other guests go early and leave time to really enjoy. It was so different to the breakfast we have a few years earlier. A great investment as it was the highlight of our stay. I cannot remember the name of those yoghurts and must as they were in such cute bottles, organic and the farmers deserve so much credit. To those staying try and stay on a package with breakfast included as it really is a must you will not be disappointed. It does appear expensive if you were paying for it not included in a package but after going there I now beg to differ. An improvement would be to have the staff in sections as we went early and at times I felt the staff was hovering yet they were always very polite.

I must admit being an experienced traveller I did Google trip advisor and was surprised the comments weren’t better. I was taken aback that customer service seemed an issue. When everyone takes the time to go away you just want it to be such a great experience as time is really precious. Well I can honestly say we were blown away. Our room was ready for us an hour earlier. I requested a high floor and though it wasn’t as high as I would have liked the room number I now believe is what counts. We were in 1401 and the views were spectacular. As Ambassador members we received complimentary fruit and bottled water, there was a Mind/Body magazine and a surprise - a beautiful bottle of red wine. This was a really nice touch as everyone likes surprises and if management are reading this it is really nice as most people who become Ambassadors know what extras to expect and to have a surprise well everyone needs more of those in life and it was a really nice touch. The only suggestion is before saying the room is ready is to ensure these are in the room prior to showing the guests as people will have expectations and then enter and in my mind I was thinking where are the extras. I said to my husband let’s just go out and I am sure they will be there when we return and sure enough they were. However, a better approach would be not to leave the guest wondering in the first place as first impressions count.

We went to Jamie’s Italian that night which was fantastic, finishing off at the Intercontinental as I love the interior where you can have a nightcap. It was great not to rush the next morning so the choice of a late checkout is a great idea and feels like we had more time away and will encourage us to be back for another short weekend soon. Can I just say as repeat Ambassadors try and keep up that element of surprise for our next trip and for other travellers as it really made a difference? I have to also say I found the staff always polite and always smiling. I understand others may have had a different experience but we could not really fault the service. We had a sneak peak at the club level and would really like to try this next time but want to have breakfast downstairs as I am itching to go back for this experience alone.
It was truly a great two days away and felt like longer. Thank you and we hope it is just as good next time.
Lynda O and Gregory Miles

We booked 2 rooms adjoining each other and whilst they were fine, the little touches were missing. I am a platinum ambassador and the hotel failed to provide the extras that the level provides..... Charged for drinks in the club lounge, no papers, no fruit basket. They may seem minor but without them the edge of staying in a intercontential is just not there. Nothing wrong with the room or the food, but i may as well of stayed at the holiday inn and saved myself the money. If they miss these things for a platinum ambassador, what do they miss for the average punter.