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Adina Apartment Hotel Sydney, Crown Street: Guest Reviews

4.5 of 5
359 Crown Street, Surry Hills, Sydney, New South Wales 2010, Australia
Hotel amenities
Adina Apartment Hotel Sydney, Crown Street
Ranked #23 of 209 hotels in Sydney
4.5 of 5 stars 110 Reviews
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110 reviews from our community

    Trip type
Traveller rating
    43
    54
    7
    2
    4
Date Rating
Congleton, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Fulfilled Expectations”
4 of 5 stars Reviewed 12 February 2012
2
people found this review helpful

Our expectation was that the Adina would be a 'serviced apartment' style hotel rather than an hotel so we were not disappointed. We were upgraded to a two bedroom apartment although we had booked a one bedroom. The open plan living/kitchen area was light, bright and airy and the small laundry area was a welcome bonus as we were able to wash and tumble dry our clothes overnight. The bathroom was well equipped and included a decent hair dryer.
We found our apartment clean and the only niggle we had was that there was no tea towel in the kitchen!
The location on Crown Street is convenient both for restaurants and grocery stores so we were able to self cater easily as well as eating out. We stayed for two nights and would return.

Room Tip: Choose an apartment overlooking the pool at a high level
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Nuthatch1 about Adina Apartment Hotel Sydney, Crown Street
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph Stipo, Manager at Adina Apartment Hotel Sydney, Crown Street, responded to this review
14 February 2012
Dear Nuthatch1

Thank you for the time you have taken to provide us with your feedback!
We are happy to hear that the hotel and service met your expectations. Staying at Adina Crown St gives guests the comfort of extra space making it feel like a home away from home, we are happy that you experienced this.

We look forward to welcoming you once again to Adina Crown St

Joseph Stipo
Hotel Manager
Adina Apartment Hotel Sydney, Crown St
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
1 review
“Wonderful Experience”
4 of 5 stars Reviewed 4 February 2012

I recently stayed at the Adina on Crown and highly recommend it.

Staff were friendly and attentive and more than helpful.

I stayed in a One Bedroom Apartment that was very comfortable and full of natural light.

Great location, within walking distance to public transport, the CBD and Darling Harbour. The food next door at Bills was excellent.

Have already recommended this hotel to family and friends.

Stayed January 2012, travelled solo
Was this review helpful? Yes
Ask Corinne0308 about Adina Apartment Hotel Sydney, Crown Street
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph Stipo, Manager at Adina Apartment Hotel Sydney, Crown Street, responded to this review
5 February 2012
Dear Corinne0308
Thank you for the time you have taken to provide us with your feedback. We are all delighted to hear you enjoyed your stay. Thank you for your kind words regarding the team. They are very happy to hear that you found them friendly, helpful and attentive, as this is what we strive for in guest services.

We look forward to welcoming you, your family and friends to the hotel we appreciate your recommendations.

Warm Regards
Joseph Stipo
Hotel Manager
Adina Apartment Hotel Sydney, Crown St
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Australia
Senior Contributor
36 reviews 36 reviews
Reviews in 27 cities Reviews in 27 cities
19 helpful votes 19 helpful votes
“Good location - but hotel needs improvement”
3 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

We stayed here with family. We had a two bedroom apartment.

Pros.
The location is very convenient, within walking distance of the city - about 15 - 20 min walk.
Also close to great restaurants and a fun vibrant part of town.
Bills - the restaurant downstairs is a great place for breakfast and the service at Bills is great.

Cons
The bathrooms were not very clean - there was black mould growing in the bathtub. Just looked like slack cleaning to me.
I found the decor rather stale and depressing.
The staff are not that friendly - you feel like you are staying in a youth hostel, not a hotel.
Internet is not free
Some rooms are very noisy due to street traffic
I thought it was very expensive for the level of service and quality of hotel - but maybe that is just sydney!

  • Stayed November 2011, travelled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by global_nomad_pacific for Sydney
Ask global_nomad_pacific about Adina Apartment Hotel Sydney, Crown Street
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph Stipo, General Manager at Adina Apartment Hotel Sydney, Crown Street, responded to this review
5 February 2012
Dear global_nomad_pacific
Thank you for the time you have taken to provide us with your feedback. I am pleased to hear that you enjoyed our location. In relation to your concerns about your bathroom I am pleased to advise that we have been re grouting all our bathrooms. Guest’s impressions of our team are of most importance I have addressed your feedback directly with our front office manager.

Many thanks for your feedback once as it gives us an opportunity to improve. If there is anything else you wish to discuss regarding your stay please do not hesitate to contact me directly at the hotel

Warm Regards
Joseph Stipo
Hotel Manager
Adina Apartment Hotel Sydney, Crown St
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Toronto
1 review
“BEWARE! Thieves and liars @ Adina”
1 of 5 stars Reviewed 1 February 2012

I too was part of the group that had the luggage stolen, actually it was a backpack with valuable goods. We left our luggage for no more than an hour and by time we got back there was a bag missing. The concierge had no remorse or empathy for the situation and offered little help until we got the police involved.
Our bags were not left in a secured room, rather a banquet room with an unlocked door to the street which was clearly the getaway where there were no cameras.
Not only did we lose luggage but we lost a day arguing to be compensated and in the end received nothing but a smile and a [--] off.
Aside from this, for the 15 minutes we did spend in the room, there were bugs on the counter top in the kitchen and the showers were dirty. We were thrilled to get the hell out of this hole they call a hotel.

Do not waste your money, spend a bit more and stay in a reputable place that isnt in the middle of a residential area with nothing to do.

  • Stayed January 2012, travelled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Rob D about Adina Apartment Hotel Sydney, Crown Street
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
1 review
5 helpful votes 5 helpful votes
“THIS HOTEL STOLE OUR LUGGAGE”
1 of 5 stars Reviewed 22 January 2012
5
people found this review helpful

We checked into Adina Apartment in the morning and the receptionist told us our room is not ready yet but we could leave our luggage with him and walk around the city until the room was ready. We gave him 7 bags and when we returned we only received 6 bags. The hotel manager claimed that he does not know how one bag went missing and he was sorry. That's it. They did not compensate us for the lost bag even though our luggage was under their supervision. HORRIBLE HOTEL!!!!!!!!! DO NOT STAY HERE. YOUR BAG MIGHT BE STOLEN.

Stayed January 2012, travelled with friends
Was this review helpful? Yes
Ask GirlToronto_Canada about Adina Apartment Hotel Sydney, Crown Street
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph Stipo, Manager at Adina Apartment Hotel Sydney, Crown Street, responded to this review
30 January 2012
Dear Reviewers,

At Adina Apartment Hotel Sydney Crown St we welcome comments which help us to improve our performance and service. We are always prepared to take responsibility in unfortunate incidents. There are occasions however when our perspective differs from that of a reviewer, as is the case here.
We take the highest level of security when managing guest belongings; in this occasion, the only person that had access to this luggage was the respective owner. After the allegation was made that a single bag was not collected, a thorough investigation involving both the police and the guest was conducted. All Hotel camera footage was reviewed by both parties, and it was concluded that there was no evidence of the bag being stolen.
Following these events, Adina offered a transfer to a sister property which they declined. As customer satisfaction is of highest priority, Adina arranged a full refund of the accommodation through the guest’s travel agent. In addition to this we chose to provide a one night stay at a beach side property, with significantly higher rates than those originally purchased. Full transfer costs were also paid by Adina as a measure of goodwill.

Joseph Stipo
Hotel Manger
Adina Apartment Hotel Sydney, Crown St
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Additional Information about Adina Apartment Hotel Sydney, Crown Street

359 Crown Street, Surry Hills, Sydney, New South Wales 2010, Australia
Price range (per night):* S$244 - 450

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