This hotel tries hard, but I got the feeling that the hotel has seen its heyday a couple of decades ago. It's still good, but nothing really exceptional. The location is great - very central, but still peaceful next to the park. The view to the park is nice, if you have your room on that side of the hotel. The Deluxe King room was spacious and clean, but the bathroom was tiny and a bit old fashioned. We had a reservation for a room with a city view, but when we asked for early check in we were given a room with the park view in the same price. That was a really nice surprise.
The pool is shadowed by high rise buildings in afternoon, but otherwise it was ok. The internet was ridiculously expensive (in some hotels it's complimentary) and sound-proofing of the rooms was quite poor - you heard everything from the corridor and the neighbouring rooms...
Buffet breakfast was very expensive, too, but I have to admit that it was worth it (coffee should be free, though)...!
In summary, a good hotel but in my opinion overpriced. I can only just give four stars because of that.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 March 2012
Dear Guest,
Thank you for taking the time to share your views with us.
Our location is absolutely second to none and I’m sure you enjoyed the complimentary upgrade to the park view room as they do provide a beautiful vista to look over. As you mention our very central location does have one minor negative –the afternoon shadows created by our neighboring buildings. Luckily, due to the size of our block of land and the carefully planned placement of the trees and landscaping, the pool area is secluded and provides a beautiful oasis in the centre of the city. Being the largest inground pool in the Brisbane CBD and it has been a popular place since we upgraded it with the new deck and furniture last year.
Filtered coffee is always free of charge with breakfast, however we used to charge a premium if you selected a fresh made espresso. We are pleased to advise that of just a few days ago, we have installed Nespresso machines in our restaurant and espresso style coffees are now included in the price of the buffet breakfast – adding even more the value.
With regards to your comments about our rates for the various goods and services we provide, not only are we inline with the Brisbane market, but our internet, parking and breakfast is the cheapest when compared to neighboring 4.5 and 5 star hotels (as per price comparison conducted Dec 2011).
Thank you again for your stay with us and your review.
Kind Regards,
Nick
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC