We are club members and so used points to stay at this resort. We arrived in the evening and were only staying the one night for an event on the Gold Coast. The staff we friendly, did the check-in quickly and did a quick tour of the first level that has the pool, gym, spa and BBQ facilities. (Note: Pool has sand in it, it was everywhere, maybe loose the sand.)
We headed up to the room (one bedroom), on our level (six) the carpet was already starting to show signs of wear and the door to the room was covered in marks, the door was also extreamly squeeky, so we were mindful of this when coming in late at night.
The room was clean and had everything needed, the veiw was nice and you could see the ocean and waves breaking on the beach (this was unexpected). The downside to the room, the bed was as hard as a rock and quickly became uncomfortable. Also the blockout curtains are useless, as soon as the sun came up the room was lit up...I like a dark room.
The reception is on level one, but to access the building when reception is closed you use the ground floor foyer. They have a sculptured seat in the foyer, however I wouldn't sit on it, it was so dirty, clean it or get rid of it, to me it would turn away prospective customers.
Overall, would come back and stay again.
Room Tip: Views from the Ocenside rooms.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC