I stayed here with friends for 5 nights and after 1 night i was ready to leave. When paying this much for a hotel, it's definately not worth it. The service was pretty average and they didn't seem to be very on top of things. The rooms aren't overly large and the sheets felt like sand paper which incidentally gave me some sort of weird rash on my arms and legs. The absolute worst part was that our room had NO air conditioning or fans. To get any air circulating in the room we had to keep our balcony door open at all times, and at night this meant mosquitos came into our room and the noise from the highway was insanely loud. At the time of our stay one of the hotel lifts wasn't working, and we often had to take the back maintenance lift that took about 5 mins to get to you and at times got stuck. The hotel is in a perfect location, close to the bus, supermarkets, clubs, shops and restaurants. However there are many other hotels in this location that have better value for money and are all round better. I wasn't impressed.

I stayed at the hotel on the 16th of February with a friend after booking a package for 220 dollars which was a aqua view room, 2 tickets for Jetboat Extreme and breakfast for the 2 people. The morning of arrival the customer service started, I got a phone call from the lovely Jade asking what time we wanted to book the Jet Boating for (called around 8:30am) and even said we could check in straight away as the room was ready.

The lady who was checking us in (I think her name was Amber) was in training, so check in was a bit slower than normal. However she was incredibly friendly and helpful so this was not an issue and it's expected when you are in training. Our room was on the 21st floor, but however the Air Conditioning was not appearing to work properly. After ringing management they came up and checked on it and left us for 20 mins or so and then came back up to see if it was working.

We then got moved to the 15th floor with an ocean view due to the air con not working, honestly the manager (Christian) went above and beyond to make sure that we were accommodated and looked after during the stay.

The only slightly bad thing about the stay was honestly the food in the restaurant, but it might have been due to the time we went (9:30am and it was dead). It wasn't bad by any means, but it wasn't brilliant. Also, the beds were not as soft as I would have liked, but they were not bad really.

I would recommend anyone that is looking at going Jet Boating to book through you guys, because considering the tickets are 55 dollars a person, you pay a extra 40 and you get a night in a great hotel with breakfast for 2 people. Not to mention I would come back to this hotel any day for the staff alone!

After staying there for 1 night I wasn't overly impressed. Firstly the size of our room for what we paid was depressing, secondly a week after our stay the entire family broke out with head lice. My third issue was breakfast it is obvious that they tried to put on a good one but, the food was cold and the selection was very limited. That being said we did have a good view of the hinterlands and the location was great. Only reason the vibe is getting 3 stars is because I rounded up from 2 and a half stars.

Arrived at the hotel to find only one of our bookings had been found, we had made a booking for an extra night as we arrived early, but had a previous booking for 13 nights and this was the booking that could not be found. we were told to we could check in but might have to move rooms the next day. first problem was that i needed the internet, you can pay a ridiculous amount of money for one night or pay for 7 nights and make a great saving, i was told i could not do the 7 day internet package in case i had to switch hotel rooms. Also during our stay, we were stuck with just one elevator in use, as repairs were being carried for the whole 2 weeks we were there. I don't think this was a good idea seeing as the hotel caters for alot of guests which at points had me waiting at least 10 minutes for an Lift. The room was nice but did not think it had that 4/5* feeling to it. What i can say about this hotel is that the staff are very friendly and helpful. All in all, it was an okay hotel but i don't think i will be telling friends to stay here.