We once stayed at the Hilton Dubai and the standard of accommodation was high. Sadly, our experience at the Hilton Adelaide, marred our stay in that wonderful city. We booked a non smoking room. The room we were allocated was a smokers' room. Consequently, the room smelt stale and lacked a feeling of cleanliness and freshness. The carpet was undulating and one of us tripped and almost fell. We rang the number given for the manager who was not on that number. We were told the manager would ring us back and he did. We explained our concerns and he said there was little he could do that day as the hotel was full. He said he would try to move us to a different room the next day. We asked if the carpets in all rooms were undulating. He replied "not all". He told us that a note would be put under the door when a room was available. The next day, we returned from a day's sight seeing in the afternoon. No note. No message. Some time later, we went to get something from our suitcases and discovered they were missing. We rang reception, who made some inquiries, and informed us that they had been moved to another room. We then had to make several trips to carry our unpacked belongings to new room. A breakdown in communication. It happens. However, we heard nothing further from the manger or housekeeping manager. We thank the manager for relocating us. However, we believe that the standard of accommodation initially allocated did not match the Star rating. The replacement room almost met a 4 star rating (our opinion based on 40 plus years of worlwide trave). The breakdown in communication and the removal of our suitcases, leaving other property in drawers and cupboards, was not addressed. Hilton Hotels will not be considered by us on future trips.

The Hilton Adelaide has been around, like the pyramids, forever. Fortunately, the building itself is a triumph of good, solid hotel architecture; the rooms are well-proportioned, the bathrooms make sense and the eating areas are pleasant.

Always ask for a room on the 7th or 8th floors, which have been renovated in the latest Hilton style. (Even if you are Diamond, and can stay on the executive floors at the top of the building, you'll prefer the reno'd ones. Just get in the lift to do your free eating and drinking on Level 16).

Breakfast downstairs is good. And thanks to some changes in the kitchen (particularly the arrival of a Filipino/Australian head chef), dinner is now excellent. The King George Whiting (and yes, it is a cliche, but have it anyway) was as close to perfect as I've had in recent times. Okay, the ambience lacks a bit - okay, it lacks a lot - but the food overcompensates. Australian hotel restaurant food, particularly at the 5 star end, is generally woeful. Here's the exception.

This is not, however, a grand romance hotel. It is great for the stressed business traveller or the couple passing through town. Save your romance for a better city, like Melbourne.

Stayed over a weekend on the executive level. Overall thnis hotel needs a refresh and seems stuck in the 90's on some of its decor. The room was fine with good soaps and shampoos provided, but had only one generic print on all the wall, which made a sort bare feel about the room.Had access to the executive lounge and the staff were great but again lounge somewhat dated and breakfast pretty basic with cold food options only. The breakfast in the downstairs restaurant was much much better. Parking is a bit steep at $30 a day but I suppose its city prices, still a bit dear I think. Easy walk to the city and next store to the markets and also a great selection of asian restaurants. This is certainly not the cheapest place in town and probably not the best but was a good stay none the less. The pool is very small and more importantly very cold, making being in it for too long not enjoyable-this surely does not have to be the case.Overall great staff, great location but needs a facelift.

We stayed 2 nights (not consecutive) so we had 2 different room types. The first night we stayed in a king Hilton deluxe room overlooking the front of the hotel, this room was a good size and very comfortable – however the bathroom was very small, we were close to the lift and were dreading it – however it turned out ok and not noisy at all. We arrived in our room at 10pm and thought we’d order some room service for dinner. When we looked at the menu everything said to 10pm, so we thought we’d ring anyhow… the phone rang and rang and rang. So we opted to go for a walk outside the hotel to nearby China town. We found a great little place called ‘taste East’ so boohoo to the Hilton and we were winners. When we got back to the room we noticed that on the menu there were symbols next to some of the meals that said all night dining, Doh! Oh well you don’t answer the phone and you loose an order!.

The second room we stayed in another type of room (unsure what it was called) however it was an upgrade from the deluxe room and it was in the far back corner that overlooked Grote St and it was the worst sleep we had. Construction began early in the morning of nearby office buildings, we heard heavy drilling and reversing lights of trucks. Even although the room was an upgrade I enjoyed the stay and feel of the first room more.

Apart from the early morning rise, we enjoyed our stay at the Hilton and would consider staying here again. It is located right next to the central market which also has a Coles and many other shops in it. Even if the market isn’t open, other shops are. We found it odd that the market didn’t open on a Sunday. The Hilton is also within easy walking distance of China town where there are many restaurants to choose from.

The supply of soap, shampoo etc in the room is good in fact I loved the scent of the body wash. The staff were very friendly and the gentlemen at the front door were very helpful and attentive. They also have a pillow menu