Throughout our stay of two nights all staff were very friendly and helpful, especially the valet parking staff who were excellent. The hotel decor is dated but it is very clean and well maintained. Our room was reasonable spacious and the bathroom a very good size, with a large separate shower with great water pressure and a deep comfortable bath, great for soaking (grab a couple of bath bombs from Lush in the mall). The Elemis amenities in the bathroom are high quality and big smiles for having three towels (what girl does not like a towel for her hair). Only one bathrobe was a bit odd though, maybe it was an oversight?

Only issues were breakfast on Sunday, 10 minute wait to be seated, 10 min wait at coffee machine and just about every food station empty (on Saturday morning it had been excellent). Staff could just not keep up and appeared to lack direction and specific tasking. We had a 4pm check out as part of our package but on return to our room at 2pm found ourselves locked out and had to go down to reception to sort it out, then around 3.30pm while showering had housekeeping knocking on the door wanting to service the room. We would have given a top rating if these issues had not arisen as we really enjoyed our stay.

Great location and beautiful river views but hotel is dated. Staff are friendly but service is slow and a little incompetent at times. Breakfast is standard fare but noi very exciting. Overall I expected more from an Intercontinental

We were at Inter Continental for High Tea which was one of our Favourite place. This time the service was pathetic very disappointing. The girls who was serving us dropped hot tea twice on my hubby's hand and also on our guest. She dropped tea on our mobile phone twice and not even once she apologized. She was dropping crockery. Over all her body language & service was so rude. It was our treat for our friends. I wish I had taken them some where else:(

When I called twice to complain I was told someone will call me back. I guess the boss is as rude as the staff because till today no apology from anyone, what a shame! Five star hotel with zero customer service

The place emanates grandeur of a bygone era - very 80s indeed. The whole place needs a thorough refurbishment (the red marble bathroom was particularly noteworthy).

That said, the staff were all very professional and friendly, valet parking, and the room was clean (as clean as a place this old can be). Great location as well - a short walk to Hindley St.

I'd sooner choose the Oakes Plaza Pier at Glenelg next time - more modern and better views.