My elderly parents & other family members/friends were staying at the Grand Chifley for my daughters wedding at the Veale Gardens.My parents don't have a credit card, were told they couldn't pay cash without a bond?? We left,no "Welcome" book to advise of attractions & hotel facilities. We asked to have our rooms cleaned by puting out signs provided, the beds were made & towels changed, the toilets weren't cleaned the 5 days we were there. Sometimes the cups were replaced,not everyday as I would expect, dirty cups were just left there.Our rooms were't attended to until at least 4pm. There was confetti on the floor from saturday till monday when we checked.Our friends & family were spread from floors 2-6,we had booked the rooms as a family wedding,

due to flight cancellation, virgin put me up at this place, free accom, free taxi voucher and was meant to have a meal voucher. (due to it not being there on arrival,was told rudely "its not here, so you pay for meal") no," i will look into it for you,". well the meal turned out to be the best thing of the night, staff very rude the entire time, i asked for early wake up call and taxi booking, must have had an inkling as set my alarm. you guessed it, no wake up call. when i went to desk the rude man said no requests for either wake up call or taxi, "if you made request, i would have done it." Then he proceded to ask for payment for room and meal. ( which i paid cash at restaurant ) I explained again as i did previous night about virgin sending me , due to cancellation and footing the bill (believe me, i would never have stayed i had to pay, and intend to let others know not to stay, who fly weekly to adelaide as i do) shocking service!!!!!!!!!!!!! advice to management , have staff undertake mandatory public relation courses and look up the terms of customer service, i am sure they may learn something ,as both checking in and checking out staff were dismal excuses.
doubt you will bother to respond, however virgin airlines has been notified also. I stayed 9/02/12 overnight.

Had booked in at Adelaide Country Comfort which we've stayed in numerous times before. Upon arriving at reception told we'd be upgraded to the Grand Chifley. Room had two double beds, very clean but felt very 'closed in' mainly due to huge wall outside window, so would have preferred unit style room we had originally booked. Reception staff were very friendly and efficient. Would not choose to stay again.

After a day out in the intense summer sun it was so nice to walk into the cool foyer with crisp and attentive service....they even ask you if there is anything more you would like to know about the hotel and surrounds (after they have given you a quick overview). and crisp foyer of this hotel.

This remains an old hotel but a lot of effort has gone into rennovating it and trying to make it as pleasant as possible for guests. Its not really that convienient to the popular restaurant area BUT this hotel has a nice restaurant of its own. The other thing that I thought was different and could be of benefit to some is the ability to buy essentials and snacks from reception. In your room you will find a brochure that tells you that they sell anything from cheese and crackers, noodles, deodorant and condoms.... to name a few things. So the moral of this hotel is that they try to do their best and try to offer a great service!