Our room at the Blackman was the best thing about our stay there. The kitchenette and dining table was very useful, the balcony a treat for an afternoon cocktail, and the bed was deliciously comfortable. The location of the hotel is also convenient for the CBD, with the tram line just a block away. The French café/bakery on the ground floor was perfect for a late lunch or simple breakfast.
But we experienced a few problems that were surprising given the level of care and effort that went into the design of the hotel. Combined, these issues make me wonder if I’d recommend the property to others visiting Melbourne when there are so many other comparable options at the same or a lower price point.
First, the glass door of the shower had no water shedding device at the bottom that would deflect water back onto the shower floor. As a result, water poured all over the floor under the sink, soaking the bathmat and errant sock-clad feet. A simple slip of plastic, commonly used on showers like those at the Blackman, would keep the floor in the rest of the bathroom dry.
Second, we stayed at the hotel for 5 nights, which is a reasonably long stay. We are not high-maintenance people, but not once were we acknowledged as longer-stay guests or ever asked how our stay was going or if we needed any help. Overall, the reception staff were distant and not very welcoming...
Lastly, despite the cost of our stay, reception was loath to give us any free internet time, not even an hour. We have stayed in lovely hotels in middle of nowhere coping with the limited internet of 3rd-world, but which nevertheless offered free wireless connection at least in the lobby. To us, the Blackman's policy was ridiculous. Reception told me 'no hotel in Melbourne offers guests free internet'. With all of the thought put into the design of the hotel and its style, I find it hard to believe that the Blackman would do or not do something simply because all the other hotels were doing the same. Part of the reason we wanted to stay there was because it claimed to offer something different. But by it’s own staff's admission, that sadly wasn’t the case.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 February 2012
Dear Pearl-Travellers,
Thank you for taking the time to provide such constructive feedback. I would firstly like to say how happy I was to hear that you loved the wonderful Art Series Bedding and our fantastic location on the edge of the CBD.
With regards to the your shower issues I would like to apologise for any inconvenience caused. If you could please contact me via email at ben_may@artserieshotels.com.au, we would love to find out the room number that you stayed in, so that this issue can be fixed for our future guests.
We have received several comments on the internet lately and I can assure you that we are looking at different options for our guests.
At The Blackman we try to acknowledge all guests, and it appears that we slipped up during your stay. With our long term guests we will usually contact them after seven nights, however after reading your comments we will be looking at making it five night instead.
Thank you once again for this feedback, we will discussing your concerns at our next team meeting as we are constantly striving to improve this already fabulous hotel.
Kind Regards,
Ben May, Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC