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Grand Hyatt Melbourne: Guest Reviews

5.0 of 5
123 Collins St., Melbourne, Victoria 3000, Australia
Hotel amenities
Grand Hyatt Melbourne
Ranked #27 of 200 hotels in Melbourne
4.0 of 5 stars 507 Reviews
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507 reviews from our community

Traveller rating
    196
    160
    78
    48
    25
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Families
49
 
Couples
192
 
Solo
60
 
Business
161
 
What travellers say
  • Room service(23)
  • Star hotel(14)
  • Great location(12)
  • Very good(12)
  • Club lounge(11)
Date Rating
Toowoomba, Australia
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Great location, comfortable hotel”
4 of 5 stars Reviewed 18 February 2012

I stayed at the Grand Hyatt Hotel Melbourne for 2 nights.
Positives
* Fantastic location in the heart of Melbourne city, within walking distance to public transport and cafes.
* Check in was fast.
* Room had a fantastic view, able to see Federation Square, etc
* Room was clean and well maintained. Beds comfortable.
* Bonus - bottled drinking water provided.
* Air conditioning - worked well in the hot weather.
* Gym use/pool free to guests.
Negatives
* Only negative - guests need to pay to use tennis court. It would have been nice to have this free of charge, particularly given the Australian open had just been held in the city.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask SEasiajetsetter about Grand Hyatt Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review
26 February 2012
Dear SEasiajetsetter,
We are delighted to note that your recent stay was enjoyable as we strive to ensure all facets of every guest’s stay are world-class. Unfortunately, due to popular demand, our plexicushion tennis court must be booked in advance and payment is required as part of the ongoing maintenance program. However, this may be something we alter in the future. We look forward to welcoming you again.
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Melbourne
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Beautiful Melbourne, Beautiful Hyatt”
4 of 5 stars Reviewed 17 February 2012

The great Collins Street location welcomes you into the luxury foyer of the Grand Hyatt Melbourne. We stayed for 2 nights in Grand King room and whilst we are locals we spent the weekend as tourists in our own city.

Room: The Grand King room has all the luxury touches you would expect from a 5 start establishment. The floor to ceiling window allows you to take in the Melbourne skyline from a great advantage point. The lounge by the window is the perfect spot to sit and watch the hectic city scene below. The bathroom is well appointed, not the biggest by any stretch of the imagination but more than serves its purpose, marble through out provides the luxury feel.

Facilities: The pool and fitness centre is one area that remains untouched by the recent refurbishment. It is also used by the general public who have memberships to do so, everything looks a little tired and needs some investment in updating. This however was not high on my priority list so didn’t cause too much concern. All other public areas of the hotel are A1, luxurious modern feel through out. There is a cute little bar on the ground floor, which is very intimate and has a great vibe for a pre-dinner drink.

Dining: We ate breakfast both mornings in Collins Kitchen and it was superb! One of the best quality breakfasts I have experienced. Plenty of choices, multiple cooking stations offering fresh cooked goodies and the opulent surrounds make it a lovely way to start your day.

Location: Well you cant get much better than the Paris End of Collins Street where the Grand Hyatt is located. Tram’s right past your front door every few minutes, designer brand stores on your doorstep and everything that Melbourne has to offer surrounds you.

Complaints: None really, except for that the air-conditioning in the room is quite noisy which you would expect in a 5 star hotel. Also think the toiletries should be something a little more special.

Overall: Loved it and would highly recommend it. Stylish, Location, Luxury!

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MelbourneTravelabout about Grand Hyatt Melbourne
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GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review
26 February 2012
Dear MelbourneTravelabout,
Thank you for your extremely thorough critique on all things Grand Hyatt Melbourne! We’re glad that our newly refurbished rooms ticked all the boxes, and that our Collins Kitchen 5-star buffet breakfast lived up to expectations. Perhaps next time you can sample the Grand Afternoon Tea? It’s well worth it.
We hope to see you again soon.
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Sydney
Senior Contributor
24 reviews 24 reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Great Hotel and great tennis.”
5 of 5 stars Reviewed 16 February 2012

I stayed at the Grand Hyatt hotel Melbourne for 5 nights to go to the Australian Open. Location is fantastic and service in the club lounge was great. room was clean and well maintained and hotel lobby is aways a buzz.

recomened to anyone.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review
26 February 2012
Dear MattyG69,
We are so pleased you chose to stay with us on your trip to Australia during the Australian Open. It’s a great time of year to be in Melbourne, amongst the throng of activity. Hopefully you can join us again next year.
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Canberra, Australia
Senior Contributor
34 reviews 34 reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Great location!”
4 of 5 stars Reviewed 16 February 2012

We stayed here very briefly on a quick trip to Melbourne. Unfortunately we didn't arrive until late and had to depart the next morning, but we were very happy with the hotel. The check in was fast and faultless. One down-side was that the room smelled of smoke but we were honestly too tired to bother changing and this was obviously not the hotel staff's fault? The room was quite small, but still had the 'Hyatt' luxury feel about it. The bed was fantastic and the bathroom was lovely and clean with floor to ceiling marble.
The only fault was that we had asked for a rollaway bed in addition to the king bed in the room. Upon check in, however, the staff noted we had our little boy and asked if we were still happy with a King Bed. I advised that we had booked for a rollaway and the reception staff promptly ensure this was sent up quickly.
It is hard to give a complete review because we didn't dine here, but we were more than happy with our stay.

  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MissyKafoops about Grand Hyatt Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review
26 February 2012
Dear MissyKafoops,
Thank you for taking the time to share some comments on your brief stay and glad you enjoyed yourself. Next time we hope to host you for a little longer, so you can sample the fabulous restaurant, first-class gym facilities and enjoy some time to wind down in our award-winning bar. We hope to see you again soon.
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Wamberal
Top Contributor
332 reviews 332 reviews
Reviews in 115 cities Reviews in 115 cities
123 helpful votes 123 helpful votes
“A perennial favourite”
5 of 5 stars Reviewed 15 February 2012

Great location and very stylish hotel.
Have just returned from a trip here and it delivers in every way.
When one travels the way I do on business commitments, there is rarely any spare time for mishaps.
At the Grand Hyatt, everything is seamless - the Club Lounge makes that extra difference where you can just relax after a full-on day of business commitments.
On the 31st floor away from the crowded streets below, you are immediately able to forget the stresses of the day.
The staff looked after my wife's allergies wonderfully, they were prepared for her and greeted her at the entrance with some suggestions - such quality service guarantees repeat visits.

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 37 more reviews by RonWamberal for Melbourne
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GrandHyattMelbourne, General Manager at Grand Hyatt Melbourne, responded to this review
26 February 2012
Dear RonWamberal,
Thank you for your glowing report, you almost have us blushing!
Our mission at Grand Hyatt Melbourne is to deliver an authentic and memorable experience exceeding our guests’ expectations at every touchpoint. It’s extremely pleasing to hear that our staff were attentive to your wife’s needs, ensuring a seamless visit. We look forward to welcoming you back to our hotel in the near future.
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Additional Information about Grand Hyatt Melbourne

  • Melbourne Grand Hyatt
  • Hyatt Melbourne
  • Melbourne Hyatt
Address: 123 Collins St., Melbourne, Victoria 3000, Australia
Price range (per night):* S$311 - 587

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