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Novotel Melbourne on Collins: Guest Reviews

4.5 of 5
270 Collins Street, Melbourne, Victoria 3000, Australia
Hotel amenities
Novotel Melbourne on Collins
Ranked #18 of 200 hotels in Melbourne
4.0 of 5 stars 1425 Reviews
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1,425 reviews from our community

Traveller rating
    574
    647
    145
    40
    19
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Families
344
 
Couples
626
 
Solo
148
 
Business
211
 
What travellers say
  • Very good(24)
  • Staff were friendly(21)
  • Buffet breakfast(18)
  • Shopping mall(13)
  • Great Hotel(12)
Date Rating
Hong Kong, China
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Exceeded expectations”
4 of 5 stars Reviewed 20 February 2012

We had planned a work meeting in Melbourne, and chose the Novotel for its central location, primarily. We had booked a board room and accommodation for 8-10 people, and although we didn't know this particular hotel, we knew the Novotel chain well, particularly in Australia, where we have collectively stayed in the Novotel in Darling Harbour, Sydney, on many occasions.

I can say without reserve that this Novotel was far superior (although also significantly cheaper) than it's counterpart in Sydney. From check-in through to check-out, the service really is exemplary - staff going out of their way to be courteous and helpful, which really isn't always the case. The boardroom was fine, although with no windows, and some of us had access to the internet thrown in as part of the package.

We had booked the Premier rooms, which were spacious, although the view onto the interior of a shopping mall was a little odd; especially with the huge floor-to-ceiling windows. The room was spacious, well-fitted and comfortable however, and I always managed a very good night's sleep.

The food, whilst not exceptional, was certainly of a decent standard, but really, when you are staying in the centre of town, there is no excuse not to venture out in the evenings.

Overall, I would highly recommend the Novotel on Collins for any business need.

Room Tip: Try and get a room facing to the street, rather than the mall.
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  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ianrenwick about Novotel Melbourne on Collins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Great Stay”
5 of 5 stars Reviewed 20 February 2012

The location is great right in the heart of the CBD with great access to public transport. Rooms are spacious, modern and immaculate. The staff were very friendly, personable and professional. Could not fault this place one bit.

  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SkipHopJump about Novotel Melbourne on Collins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Brisbane
Reviewer
4 reviews 4 reviews
“Great City Hotel for families”
5 of 5 stars Reviewed 19 February 2012

  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Brisbane, Australia
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Great location!”
5 of 5 stars Reviewed 19 February 2012

We started in one of the standard rooms, but had a very noisy leaking toilet. We contacted reception who were very helpful and upgraded us to a superior room because the toilet could not be fixed. The standard room had a very small TV, but was a bigger room. The superior room had a bigger flat screen TV, electric blinds on the floor to ceiling windows and much more modern furnishings & bathroom. The views from both rooms were of the shopping centre below. Breakfast was included, selection was good but missing an egg chef! Very handy to the shopping centre downstairs, and also a good location for getting around the city. The restaurant was nice as well, our dinner was great, and you get amazing discounts as an A Club member.

Room Tip: Ask for a room close to the lifts.
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask kwdn about Novotel Melbourne on Collins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“love staying here.”
4 of 5 stars Reviewed 19 February 2012

We love staying here when we go to Melbourne.Novotel is so central to so many things .Shops all the way around you,tram stop right outside the door,food places everywhere. The staff here have always been very helpfull. The rooms are pleasant clean and quiet eventho there is so much going on right outside.The king size bed was comfortable we had a coffee machine in the room and a lazy boy style of chair to relax on. Just another happy stay....

Room Tip: Rooms facing collins st have more veiw of the city
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask rmuso61 about Novotel Melbourne on Collins
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Additional Information about Novotel Melbourne on Collins

  • Accor Melbourne On Collins
  • Novotel Melbourne
  • Melbourne Novotel
Address: 270 Collins Street, Melbourne, Victoria 3000, Australia
Price range (per night):* S$276 - 380

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Novotel Melbourne on Collins
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