A friend of mine recently received a gift voucher on his birthday for this hotel and decided to bring me along. We were both really excited as it looked far more extravagant than the places we have stayed before. If anything we should have been more easily impressed than the usual clientele. On arrival we were told that regardless of the fact that they were paid in advance an additional $100 was required as some sort of holding deposit. I was told that this money would be returned to me and the charges placed on the voucher. Not a problem. The room was beautiful, the bed super comfortable. Room service was fast and delicious. Having to leave early the next day we were told there was still a considerable amount remaining on the voucher. Great we though we’ll come back for some spa treatments or dinner or something when we have more time. This for some unknown reason was unacceptable. We were told that the remainder of my friends present would be forfeit. The staff member we spoke to was incapable of correctly relaying why we were unhappy to a more senior staff person. We left being told that they would contact us regarding the remaining voucher value. To my knowledge they didn’t. And even now over 24 hours later the holding deposit has not been returned to me. Any lag in this return was never explained to me when handing over my credit details. When calling regarding when I could expect to receive my money back I was transferred to an answering machine. In my opinion completely inexcusable.

My boyfriend took me to the Westin for a two night weekend getaway. The location is great, right in the centre of Melbourne. Shops, restaurants and cafes right on the doorstep. From the moment we arrived, the staff were friendly and professional. The rooms are exceptionally clean and comfortable. The bathroom is spacious, and the bed was wonderful to sink into after a day out and about in the city. The stay was made even more memorable due to the fact that my boyfriend proposed to me during our stay!

Went to the Westin for our Anniversary, I paid an extra $100 for a late checkout and upgrade so we had a lovely spa suite. The check in staff were very friendly and we were excited to celebrate our special night there. When we arrived at our room I was a little disappointed that no effort was made to reference to our Wedding Anniversary and I found the bathroom needed a good clean and spa bath was quite dirty. I had friends that stayed at another 5 star hotel in the city and for their Anniversary were upgraded to a suite on the upper floors and were give champagne when they arrived, guess I was hoping the Westin was the same, sadly it wasent. Pool was not as good as pictures and was smelly and too cold for my husband to swin in.

Have stayed at the Westin in Melbourne many times.
The staff are always welcoming and provide fantasic service.
Our recent stay was on New Years Eve. My husband and I were accompanied by our daughter, son in law and 2 grandsons. We had a wonderful stay.We all enjoyed the fireworks from the comfort of our bay window room. All the rooms are beautifully furnished and the bathrooms are luxurious. My husband and I have dined at Allegro restaurant many times. The food is very good and the only negative would be that the portions are sometimes too small. Would recommend the lazy jazz sunday Lunch, its very good.The breakfast is served at allegro every morning and it does provide a reasonably good choice.Small improvement at the hot food bar would be for it to be re-designed because it seems to be too high to reach to dish out the food on to the plates. If you are a small person ( i'm 5"2) it is very uncomfortable and awkward.Overall this hotel is tops and in an excellent location. Can't wait for our next visit!!