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Back to Grand Hotel Melbourne - A Member of the MGallery Collection

Grand Hotel Melbourne - A Member of the MGallery Collection: Guest Reviews

4.5 of 5
33 Spencer St., Melbourne, Victoria 3000, Australia
Hotel amenities
Grand Hotel Melbourne - A Member of the MGallery Collection
Ranked #28 of 200 hotels in Melbourne
4.0 of 5 stars 515 Reviews
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515 reviews from our community

Traveller rating
    183
    222
    71
    29
    10
See reviews for
Families
57
 
Couples
272
 
Solo
57
 
Business
109
 
What travellers say
  • Old world(9)
  • Very good(9)
  • High ceilings(8)
  • Room service(5)
  • Service lift(3)
Date Rating
Posted by an Accorhotels.com traveller
Geelong, Australia
1 review
“Usual great service”
4 of 5 stars Reviewed 21 February 2012

For a Hotel for a single night after a day of meetings you could not ask for a better welcome and a better roon to stay in. The staff are just so helpful. The room as usual was excellent, the bed just so comfortable that sleep was easy and relaxing. The dining room is brilliant, the service professional, but not rushed, and the food terrific. Checking out was very efficient with no delays. I will be back every time I have business meetings in Melbourne.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
wagga
1 review
“Weeks away from home”
4 of 5 stars Reviewed 18 February 2012

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Gosford, Australia
2 reviews
1 helpful vote 1 helpful vote
“Classic Hotel with very large rooms”
4 of 5 stars Reviewed 15 February 2012

Hotel was Grand indeed. Heritage listed building was amazing with some of the widest corridors I have seen in a long time.

The rooms were very spacious and great for us having a child. In the room we had a loft style room where at night we could put our daughter to sleep downstairs and then we could retreat up stairs. The full service kitchen was great and for the 1st time ever, had a Nespresso coffee machine in the room :)

Hotel Facilities were fair although the pool was very good.

A few things lacking included no extra towels at the pool, only 1 lift for the entire hotel and a small check in area that made you feel a little in the way whilst waiting for someone to be available.

Whilst the overall cleanliness was fine, some extra cleaning around the light fittings and under lounges would not go unnoticed...

Overall, for the right price, would stay again. Location is great although I could understand people being disappointed if they were spending $250+ per night.

  • Stayed February 2012, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask kgb668 about Grand Hotel Melbourne - A Member of the MGallery Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geelong, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Great location - the pool was a bonus”
5 of 5 stars Reviewed 14 February 2012

We stayed at the Grand Hotel on the night before a holiday and it was ideal. The room was perfect, including the balcony looking out towards Docklands. It was very hot and to discover the hotel also had a pool was such a bonus. Our rate also included breakfast in the morning which was well worth it. Initially the staff seemed a bit snobbish but they greeted us every time we entered and exited and were helpful with any questions we had. Its a pricey stay but for special occasions I would recommend it.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Laura_Alex_W about Grand Hotel Melbourne - A Member of the MGallery Collection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandGM, General Manager at Grand Hotel Melbourne - A Member of the MGallery Collection, responded to this review
17 February 2012
Dear Past Guest.

We very much appreciate your comments regarding your stay at the Grand Hotel Melbourne. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Paul McConville
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Posted by an Accorhotels.com traveller
Sale, Australia
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
“If I could rate it higher I would!”
5 of 5 stars Reviewed 14 February 2012

  • Stayed February 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.

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Additional Information about Grand Hotel Melbourne - A Member of the MGallery Collection

  • Grand Hotel Melbourne
  • Sofitel Melbourne
Address: 33 Spencer St., Melbourne, Victoria 3000, Australia
Price range (per night):* S$205 - 366

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Grand Hotel Melbourne - A Member of the MGallery Collection
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