Flew over for a work trip to Perth and the Margaret River. Checked in on Saturday 11th February and could not fault the hotel. Had a King Room which was fantastic with a beautiful view of the Swan River. The staff were very friendly and very informative when asked about where to go in Perth. The lobby bar is great and the breakfast was sensational. Highly recommended.

I had read mixed reviews, my daughter and I were delighted with our stay and found the room a twin river view room to be large compared to most. It was clean with great ammenities the lobby is delightful and a comfortable please to sit and relax.
The staff were without exception friendly and helpful, breakfast buffet had a huge selection, have too say quite pricey though.
The Pool area was great and the pool itself clean and inviting, well equipped gym, the one small negative is location as it is a fair walk to the main city shopping area and further into Northbridge.
I would definetely stay here again and if you get a discounted price on your stay it is great value for money.

Stayed overnight at the Hyatt for my birthday in a standard room with kingsize bed including buffet breakfast and free parking. excellent value. buffet breakfast was the best we have had. room was spacious, clean with very comfortable bed. would def. come back next time they have such a good value special rate. only down side is it is a bit far from the city and northbridge if u r walking. Also had to queue for a breakfast table which was a bit odd.

For the price charged, one of the most expensive in Australia, one assumes that there will be a commensurate service delivery.
Unfortunately, when you need service, it does not exist.
All the staff are pleasant and smile well but at the areas when you need service, it is not there.
As I've mentioned in previous reviews my wife has a couple of food allergies - wheat and dairy.
The team at Central Reservations in Melbourne were excellent - took all the details and rang the Perth hotel while I was on the line to ensure that our needs were noted.
When we got to the Club Lounge though the Chef smiled and said he was looking after my wife - he had some salmon on cucumber and tomatoes and olives.
Clearly they were not used to such a request.
Fortunately though we were heading off to a degustation dinner at Restaurant Amuse so it wasn't a major problem.
However, the car was not there downstairs although the concierge had said it would be ready for us at a nominated time.
We could have walked to the restaurant in the time it took to get the car.
The next morning was little better - the options for breakfast were limited - they seem to think gluten free bread will satisfy all needs.
On check-out as my wife lugged several bags past the concierge, he could barely raise his eye-brows.
Little interest in helping.
The concierge on the drive-way looking at the road works creating all the noise that had upset other guests wiated till we got the bags to the car and then asked "can I help you"
A question guaranteed to inflame our thoughts of the service or lack thereof.
If it was a 2 star hotel, we wouldn't worry but at $450 for a standard room (more for a Club Lounge) then the expectations of service are raised.
We are though familiar with the quality of Hyatt service - the Park Hyatt in Melbourne is excellent, they address us by name and cannot do enough to look after us.
Unfortunately the common statement - "this is Perth, we do things differently here holds true at this hotel.