My husband & I have stayed at this hotel numerous times in the past 13 years. Since having children we haven't been for a couple of years. My husband thought he would surprise me for my 30th birthday & to have a break as I am 8 months pregnant, & he arranged a night stay at the Rydges.
We were charged a total of $658 for one nights stay in a queen bed room that shared the wall with the four lifts, valet parking & breakfast.
Due to the room location, there was no view, & neither of us got a good nights sleep due to the constant rattle, bang & whirr of the lifts.
The room package came with breakfast for one, & we were charge 28 for the other breakfast- which was cold & stale at 9 am.
On paying such a ridiculous price, no one asked how our stay was, or of we enjoyed it.
All in all- a terrible stay, I definately don't recommended it & the service was terrible.
So not only did we pay a huge price for a small, pokey room next to the lifts but the staff couldn't care less about their customers.
Such a disappointment - we will never stay at the Rydges again!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 March 2012
Dear LockFamily308
Thank you for taking the time to post on Trip Advisor. Our goal is to provide a totally satisfying experience to each and every person who stays at Rydges Perth. Unfortunately, in your case, we were not totally successful in accomplishing this goal. I will discuss your comments with the team and consider steps to take to ensure that these problems are addressed.
Before closing I want to say that with the large number of hotels available in the market place, I realise that you had a choice. I greatly appreciate that you chose to stay with us at Rydges Perth.
I look forward to having an opportunity to be of service to you in the future.
Kind regards,
Graeme
Graeme Rutherford
General Manager
Rydges Perth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC