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Pan Pacific Perth: Guest Reviews

5.0 of 5
207 Adelaide Terrace, Perth, Western Australia 6000, Australia
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Pan Pacific Perth
Ranked #11 of 62 hotels in Perth
3.5 of 5 stars 313 Reviews
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313 reviews from our community

Traveller rating
    82
    111
    77
    24
    19
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Families
31
 
Couples
125
 
Solo
11
 
Business
95
 
What travellers say
  • Club lounge(12)
  • Room service(12)
  • Star hotel(8)
  • Very comfortable(6)
  • Swan river(6)
Date Rating
Sydney, Australia
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Good but not Great”
4 of 5 stars Reviewed 20 February 2012

The hotel was nice, neat and clean. I'm sure it ticks all the boxes for a 5 star hotel, it does however miss that certain extra something that many other 5 star hotels offer. The decor is nice however it is looking a bit tired and although there is a pool, it is very very small.
The staff here are great and are more than happy to help which is one of the most important things for me when staying in a hotel.
I would consider staying here again.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TazzyPerth about Pan Pacific Perth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
25 February 2012
Dear TazzyPerth
My thanks for your review from which I am pleased to note the staff were great as well as helpful and as a result we look forward to the privilege of welcoming you back soon.
Regards
Grant
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Wagga Wagga, NSW
Contributor
16 reviews 16 reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“Good hotel”
4 of 5 stars Reviewed 18 February 2012 via mobile

I booked this room as a secret deal on WOTIF. Paid $140 p/n Which I thought was a great deal. Got to my king room and it was 2 single beds pushed together but they were different heights. Asked to change rooms and was told i would be downgrading from the package I paid. I didn't mind. Was moved to a room with 2 double beds and it was great! The only 'downgrade' was that I was moved down 7 floors but it didn't bother me at all. Staff were great and there was no issue in me changing rooms except they were concerned that i would be downgrading. Great hotel overall.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by nardz01 for Perth
Ask nardz01 about Pan Pacific Perth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
25 February 2012
Dear Nardz01
Thank you for your review and my apologies for the issue with your bed. This should not have been the case as our king bed mattresses are new and in some rooms can be split into two twin beds. I will most definitely have our housekeeping team look into this and please accept my apologies once again as this should not have occurred. Thank you for your Great Hotel ranking and we look forward to welcoming you back soon.
Regards
Grant
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Singapore
Contributor
19 reviews 19 reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
“Perth Business trip”
4 of 5 stars Reviewed 18 February 2012

I arrived into the Pan Pacific at 5.30 am due to my flight being delayed 6 hours out of Singapore, I was tired and needed to rest up as I had a meeting at 9 am. The staff at check in were friendly, helpful even gave me a bigger room. I had forgotten my power adaptor they had one sent up to my room in 5 mins. I also had forgotten to bring a toothbrush they also supplied that very quickly to my room. They offered a wake up alarm just in case I needed it.

I had stayed at this hotel before but it was many years ago but even so they welcomed my back like I was a regular.

The rooms are getting a little tired now and could do with updating but they are clean.

The hotel its self still looks as grand as it used to back in the day.

I was only there for 2 nights but it was a very comfortable 2 nights My only piece of feedback is you need to be able to provide wireless internet,

Will stay there again upon my next business trip to Perth

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Nsingapore about Pan Pacific Perth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
25 February 2012
Dear NSingapore
My sincere thanks for your comments and I am delighted the team went above and beyond to ensure you were well looked after during your stay with us and that overall you had a positive memorable hotel experience – our Vision has been delivered!- which will please the team. Thank you as well for your business stay recommendation and we look forward to welcoming you back soon.
Regards
Grant
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WesternAustralia
Senior Contributor
23 reviews 23 reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Wonderful. Wonderful High Tea !!”
5 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

On Sunday I , along with my friends had the pleasure of experiencing High Tea at The Pan Pacific, Perth. What a wonderful experience it was. The staff were so attentive ensuring your every need was catered for. The food was exceptionally nice and there are some subtle differences to High Tea that I have had in other restaurants in Perth, very nice differences I might add. The table was set out very well and as soon as something was finished with it was removed.
I have had the pleasure of experiencing High tea at Burj Al Arabs in Dubai and on a number of occasions at Raffles in Singapore. In my opinion Pan Pacific are certainly in the same category as these famous Hotels for High Tea. I will have to stay at the Hotel as I have stayed there on a number of occasions when it was the Sheraton and then I will write a review for Trip Advisor too. Do try it you won't be dissapointed.

  • Stayed February 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by sueWesternAustralia for Perth
Ask sueWesternAustralia about Pan Pacific Perth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
17 February 2012
Dear SueWesternAustralia
My sincere thanks for taking the time to post your wonderful review – it is always so pleasing to receive such positive feedback and I will certainly share your comments with the Brad our Executive Chef and Tracy and their teams who will be delighted they were able to deliver an experience comparable to Burj and Raffles. We look forward to welcoming you and your friends back to an afternoon of friendship, enjoyment and of course tea and delights.
Regards
Grant
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1 review
“A great place to stay for work or a holiday”
4 of 5 stars Reviewed 12 February 2012 via mobile

Stayed for 3 weeks and was very pleased overall. Lovely & helpful staff, a beautiful room with river views, nice ambience and close to everything Perth has to offer.

I would have been mortified if I was paying, but thankfully work was picking up the tab. Meals were fairly pricey at over $40 for a main. Buffet got boring after a few days although the quality was top notch. Great waiters and waitresses though!

Less than 1 load of laundry cost over $170, I recommend the nearby Jacks Wash House which pick up and deliver laundry and cost me $20 for the same amount of clothes.

That aside I would have to say this is one of the nicer places I have been lucky enough to stay. Lovely pool, decent gym and a clean room every night when I got home from work was a luxury.

I could not recommend the hotel more, as long as you can afford it.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Fooman72 about Pan Pacific Perth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grant Raubenheimer, General Manager at Pan Pacific Perth, responded to this review
17 February 2012
Dear Fooman72
As a long stay guest I am delighted that we were able to deliver on our vision of creating positive memorable experiences- not an easy task over a 3 week stay, but, it does seem that the team have certainly pulled out all the stops and I will certainly pass on your compliments as they too do like to hear their efforts have contributed to an enjoyable stay. My thanks for your recommendation and I am pleased that you felt our hotel ranked as one of the nicest you have stayed in. We of course do look forward to welcoming you “home” again soon.
Kind regards
Grant
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Additional Information about Pan Pacific Perth

  • Sheraton Perth
  • Perth Sheraton
Address: 207 Adelaide Terrace, Perth, Western Australia 6000, Australia
Price range (per night):* S$229 - 795

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Pan Pacific Perth
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