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Medina Executive Barrack Plaza: Guest Reviews

4.5 of 5
138 Barrack St, Perth, Western Australia 6000, Australia
Hotel amenities
Medina Executive Barrack Plaza
Ranked #6 of 62 hotels in Perth
4.0 of 5 stars 151 Reviews
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151 reviews from our community

Traveller rating
    43
    73
    27
    4
    4
See reviews for
Families
34
 
Couples
58
 
Solo
10
 
Business
30
 
What travellers say
  • Bedroom apartment(16)
  • Train station(4)
  • Very clean(4)
  • Good location(3)
  • Living area(3)
Date Rating
Auckland, New Zealand
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Perth Short Stay”
4 of 5 stars Reviewed 20 February 2012
1
person found this review helpful

My wife and I stayed at the Medina Executive Barrack Plaza for 3 nights( 17-20 Feb 2012) following the completion of our cruise on Celebrity Century from Auckland to Fremantle We were most impressed with the hotel reception staff who were very helpful even though we arrived some hours before the normal check-in time. They took our luggage and advised that they would call us on our mobile once a room was ready. This they duly did and upon receiving the room key we were informed that our luggage was already in the room. The hotel is centally located and only a short walking distance to the railway station and to the Hay and Murray Street shopping malls.
Our accommodation was a one bedroom apartment with all the necessary faciliities including cooking and laundry. The only disapointment was that were given an apartment on the back side of the hotel block and therefore had a poor view and little or no sun. This did not deter our opinion of the property and would certainily stay there again .

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Wayne12367 for Perth
Ask Wayne12367 about Medina Executive Barrack Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mervin Lim, Manager at Medina Executive Barrack Plaza, responded to this review
3 March 2012
Dear Wanye12367

Thank you very much for choosing to stay with Medina Executive Barrack Plaza.

We are always trying to improve our service and we appreciate the time you have taken to provide us with your feedback.

It is fantastic to hear that you were so impressed with our team and I will certainly pass this on to them.

Unfortuantely our CBD location does mean that some rooms do look out into other buildings which can block the sun at some time of the day. Although this can sometimes also be an advantage on those very hot summer days. We recommend that if you would prefer a sun facing room to simply request this on your booking.

Thank you again and we look forward to hopefully welcoming you back next time your in Perth.

Kind Regards

Michelle Ashfold
Assistant Hotel Manager
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NSW Australia
Senior Contributor
33 reviews 33 reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
“Great location”
4 of 5 stars Reviewed 17 February 2012
2
people found this review helpful

The location is why I chose this hotel and when I stay for more than 2 nights I prefer an apartment. Around the corner from this hotel is a Woolies, Myer, D.J.'s and all the speciality shops. My husband attended a Conference in the Convention Centre and was an easy stroll each day. The apartment itself had all that was needed.Clean, spacious, good kitchen, washing machine, dryer, bath. They have a small gym and a small swimming pool. Only 2 deck chairs so not much room to sit around. This area could be upgraded. The first evening quite noisy but the other 3 nights fine. The lounges were ok but what was badly needed was a curtain to block the afternoon sun. They only supplied a sheer curtain so couldn't watch TV till dark. Our air con failed so had to be moved to another room. The staff are friendly and helpful. I think this is a good alternative to the usual hotels. I would stay again.

Room Tip: All the rooms seemed the same so all good.
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask SunnyDebW about Medina Executive Barrack Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mervin Lim, Manager at Medina Executive Barrack Plaza, responded to this review
3 March 2012
Dear DeborahWeekes,

Thank you very much for staying with us at Medina Executive Barrack Plaza.

We are always trying to improve our guests experiences and appreciate the time you have taken to provide us with your feedback.

Thank you very much for your great comments in regards to our Location, we also believe that our Location is one of the Best in Perth. We have taken notice of your comments in relation to the Pool Area and Sheer curtains and are now in the process of updating these areas.

We look forward to hopefully welcoming you back to the hotel the next time you are in Perth.

Kind Regards

Michelle Ashfold
Assistant Hotel Manager
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Adelaide
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“A mixed bag”
3 of 5 stars Reviewed 3 February 2012
2
people found this review helpful

Great location, clean and comfortable. Also, as I had requested a quiet room, and most bedrooms seemed to face Barrack Street, I was happy to be upgraded to a 2 bedroom apartment, high up on the 9th floor, which had an interior second bedroom which was very quiet.
The tv screen in the lounge had no vision when I arrived. I reported it in the morning and it was fixed during the day, then did not work again the next morning. This happened for the next two nights as well, ie it was never properly fixed.
Also, one day someone pilfered some of my food items (a box of trail bars etc) from the room while I was at work (not a day during which the room was serviced), leaving on the countertop some of my perishables (yoghurt and soft drinks) which they had taken from the fridge, opened, sampled and left the mess, just to make it obvious. I reported this to a Reception staff person, who apologised.
Overall a mixed bag.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Adelaidetraveller455 about Medina Executive Barrack Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mervin Lim, Manager at Medina Executive Barrack Plaza, responded to this review
6 March 2012
Dear Adelaidetraveller455,

Thank you very much for your feeback, we appreciate the time you have taken to let us know about your stay.

We are glad to hear that you were happy with your upgrade to a 2 Bedroom apartment. We do spend a lot of time maintaining these apartments as they are so large !

In regards to your comments about the TV, at the time of your stay we were in the middle of a transition period changing between Movie suppliers. Unforunately this did cause a few unforeseen technical issues, however these have all now been rectified.

Thank you for reporting the incident with the food to our reception, we did investigate this with our Housekeeping Manager and the Housekeeping Team. It was very disappointing to hear that this had occured and we are still confounded as this has never happened before. We hope that this incident does not affect your future stay's with us.

We hope to welcome you back again.

Kind Regards

Michelle Ashfold
Assistant Hotel Manager
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Sydney
1 review
“Excellent choice”
4 of 5 stars Reviewed 30 January 2012

We recently returned from a weeks stay at Medina on Barrack. Rooms were perfectly sized, cleaned brilliantly every day with no complaints. They even stacked the dishwasher for us and emptied it! Staff were approachable and friendly. Location was perfect for us, shops on the doorstep and a stone throw from Northbridge. The most useful thing was that it was a few minutes walk from the train station. I would highly recommend this hotel to anyone travelling to Perth for a night or extended long stay. My only complaint and that would be an overly strong word is that there was no DVD player in the room and with movie rentals being $15.95 it seemed a bit steep considering all the other amenities were top notch. Also, and this happens in a lot of hotels, the double bed was two singles put together, so if you like a spoon like i do it makes it a little uncomfortable... overall 9/10. Would definately stay here again if i go to Perth.

Room Tip: City facing room, the pool is on level 2 and has people splashing around so i would say level 5 and...
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Susie1977Sydney about Medina Executive Barrack Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mervin Lim, Manager at Medina Executive Barrack Plaza, responded to this review
3 March 2012
Dear Susie1977

Thank you very much for choosing to stay at Medina Executive Barrack Plaza. We appreciate the time you have taken to provide us with your feedback.

It is great to hear that you enjoyed your stay with us so much. We are constantly trying to improve our guests experience and it is always good to receive positive feedback.

In regards to your comments in relation to DVD Players, we do actually have DVD Players for hire at Reception upon request.

We look forward to hopefully welcoming you back next time you are in Perth.

Kind Regards

Michelle Ashfold
Assistant Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Contributor
14 reviews 14 reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“Position Position and space”
4 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

Poition --under 5 minutes to railway station , Murray St mall including Woolworths ,DJs and Myers. 7 minutes to Art Gallery, State Library and Museum and Wellington Bus Station Cat and local buses at the door
Space -we had a 1 bedroom apartment (4) which has a good sized sitting/dining room and kitchen fully equipped for 4 , The bedroom has a king bed and lots of storage and the bathroom has a large shower (no tub) there is a small balcony and although noisy in the day it can be romantic at night ==despite heavy traffic there is no internal noise
We found the staff friendly and efficient and arriving early were given immediate check in

Room Tip: reports were that the standard room were small and some had poor outlook we have had room 4 twice a...
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask sheilarussell about Medina Executive Barrack Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mervin Lim, Manager at Medina Executive Barrack Plaza, responded to this review
6 March 2012
Dear SheilaRussell

Thank you for staying with us and taking the time to provide us with your feedback.

We are very happy to hear that you enyoyed your stay so much. While we can not always guarantee early check in's we do always try to accommodate our guests as much as possible and have the room's ready early when we can. We are glad that our team was able to have your requested apartment ready early for you. Our location is fastastic and close to most things you could possibly need and we love to hear that our guests feel the same as we do.

The majority of our apartments do have Bath tubs, it is actually only a handful which have a shower only. Should you return and want a Bath tub - please simply request this on reservation and we can ensure you have an apartment with a Bath tub.

We hope to be able to wecome you back again the next time you are in Perth.

Kind Regards

Michelle Ashfold
Assistant Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Medina Executive Barrack Plaza

  • Medina Executive Barrack Plaza Perth
  • Medina Executive Barrack Plaza Hotel
Address: 138 Barrack St, Perth, Western Australia 6000, Australia
Price range (per night):* S$269 - 692

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