My husband is a diamond member so we usually get pretty good treatment at Hilton hotels but the Hilton Auckland made us feel like royalties. We stayed here on points and still they upgraded us to a deluxe room, gave us 5 free drinks vouchers, and a bottle of chilled champagne upon arrival, plus free breakfasts and free wi-fi. The decor of the hotel is clean, sleek and comfortable. Our room had a balcony and cruise ships docked right outside, which was kind of fun when we watched them sail away in the evening. Bathroom was spacious, had towel heaters. Lots of sink counter space and nice hair dryer. Everything in NZ is energy saving and green, and the hotel is no exception. My husband thought the bed was too soft and it may be uncomfortable for people who like hard beds. They do offer all sorts of pillow choices. The best thing was the staff at the concierge, who were all extremely helpful in giving advice for tourism even for outside of Auckland as well as for the South Island. They booked our rental car for us from Avis and we never had to go to Avis ourselves, the car was at the hotel ready to go and they even got us special rates given to Hilton by Avis.

The only thing that could use improvements IMO was the buffet breakfast. The food was just so-so. As a vegetarian I would have preferred better pastries and more vegetables. However, the cook who made eggs to order was very endearing. He took great care to make every egg dish well for each guest. I hope he knows that his efforts were noticed and appreciated.

Not a huge fan of Hilton Hotels, we were pleasantly surprised by the clean, contemporary decor of this Harbor side location with stunning views. Unfortunately it was too cool to enjoy our balcony. We did not have problem with service as others describe. Walking access to several harbor restaurants and shops, we enjoyed a short, two night visit.

Had a great midweek stay at the Auckland Hilton. Location is excellent and views from 3rd floor where we were are amazing from the balcony. Shame we woke to a cruise ship blocking our nice view.
That said we love the big comfortable bed best on our stay of four weeks around the country!
Service is excellent as expected and breakfast food and service the best in NZ.
All eggs cooked to order not the old crustry buffet you get used to.

Stayed three times over the past two years at the Hilton Auckland and by pure luck I haven't had the cruise ship alongside problems as in other reviews. I was a passenger on the Diamond Princess which departed from Princes wharf (which gave me the idea to return and stay at the Hilton) so I can see it could be a shock if you didn't know beforehand. Only issue I've had was when I was given a room facing into the other wing. Paid a surcharge and moved to a harbour view. Didn't eat at the restaurants, too much choice nearby. Have never been greeted as a return guest, a small thing but it's always good to be welcomed back. This hotel is probably in the best location in the city. Would return, purely for the views.