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The Quadrant Hotel Auckland: Guest Reviews

4.0 of 5
10 Waterloo Quadrant, Auckland Central 1010, New Zealand
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The Quadrant Hotel Auckland
3.5 of 5 stars 475 Reviews
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475 reviews from our community

Traveller rating
    128
    184
    83
    52
    28
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Families
51
 
Couples
211
 
Solo
67
 
Business
65
 
What travellers say
  • Very small(23)
  • Good value(23)
  • Short walk(18)
  • Valet parking(18)
  • New Zealand(15)
Date Rating
San Francisco, California
Contributor
18 reviews 18 reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
“Nice apartment away from home”
4 of 5 stars Reviewed 22 February 2012

My boyfriend and I stayed in a 1 bedroom hotel here for 4 days in January. The check in process was pretty easy. Our room was small but cozy. Definitely clean. The living room area was sunny, furnished with couch and large desk. The kitchenette was adequate with stove burners, microwave, mini fridge and small dishwasher The washing machine/dryer took a little time to figure out, but worked fine for washing small loads of clothes. They provide dish washing liquid and detergent. The bedroom was a good size with king bed that was comfortable (on the firmer side). Closet space was decent - with shelves and area to hang clothes. We had issues with the safe, though, and we weren't able to use it. The bathroom was small and probably the main down side. The sink was half the normal size, so it was hard to keep from spilling. The shower and toilette were fine, though. The AC got quite cold, since it was a pretty small room. Wifi worked pretty well, although you can only use one device per room, so choose wisely!

The location of the hotel was perfect. In close walking distance to restaurants, cafes, and shops. It was about a 10 minute walk to the ferries, if you wanted to get out of town to other towns or islands. It is up on a hill, but living in San Francisco, it wasn't a big deal.

The hotel staff was especially helpful in a couple instances. We had rented a tandem bike and had to store it overnight. They were nice enough to allow us to store the bike in the garage. We also had them call an airport shuttle for us, but overslept, and they were able to cancel and rebook another shuttle for us. We had also left our charger in the room and didn't realize until we were on the next part of our trip. They were helpful in finding the charger and mailing it back to us in the US.

Pros - helpful staff, useful kitchenette and washer/dryer, free wifi, location
Cons - small bathroom

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by ltsao01 for Auckland Central
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Udai Sarin, General Manager at The Quadrant Hotel Auckland, responded to this review
23 February 2012
Dear Itsa,

Thank you for your review. I am glad you enjoyed one of our newly refurbished rooms, we look forward to welcoming you back in the near future.

Kind Regards

Udai Sarin
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falkirk
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Good but only after I changed to one of the refurbished rooms”
4 of 5 stars Reviewed 21 February 2012 via mobile

Stayed here for five nights after arriving from the UK it's pretty easy to find and within easy walking distance of the main drag but a bit of a climb back up the hill.

One thing I will say about this hotel is the have recently refurbed some of the rooms so some are much better than others.

The first room I was put in was very old and tired and had no air conditioning so after complaining they shifted me up a few floors and it was much better.

Had breakfast once but it was expensive and loads of better places near by.

Hotel not bad and a good base if you want a kitchen and wash facilities.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Torquay, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Average, but location good.”
3 of 5 stars Reviewed 17 February 2012

i stayed here for 3 nights, arrived in the afternoon after flying in from London, easy to find, reception was so slow, even though i was the only person there, infact the slowest i have ever experienced. My room was most welcome, small bathroom, but perfectly functional, liked having the extra facilities, like the washing machine etc. I had to ask for someone to help me as my room key didnt work twice, so on the third trip back to my room, i had to get someone to help with my luggage!! this was no problem though. bar was very small, didnt eat there at the hotel, as mainly no-one explained the timings etc, but the eating area was very small. Central location to Queen Street, so handy, if you want to use it as just a base then its great, the pics on the website looked nicer than it is.

  • Stayed October 2011, travelled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Udai Sarin, General Manager at The Quadrant Hotel Auckland, responded to this review
23 February 2012
Dear Jan,

Thank you for your feedback. I have taken your concerns and thoughts about the process of checking in guests and time taken to check in to our Front Office Manager who will be conducting further training on the matter. Thank you for this, without your feedback we would not be able to improve as a property.

Kind Regards

Udai Sarin
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atlanta
Top Contributor
60 reviews 60 reviews
Reviews in 23 cities Reviews in 23 cities
6 helpful votes 6 helpful votes
“small rooms”
3 of 5 stars Reviewed 14 February 2012

beware of floor # 7; these rooms do not have air conditioning, and even though our reservation had provision for AC, the reception tried to put us up there both times that we stayed there.

Very, very small rooms!

  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Udai Sarin, General Manager at The Quadrant Hotel Auckland, responded to this review
23 February 2012
Dear Myrcou,

Thank you for the feedback, I would like to point out that our property has now finished its refurbishment and upon the next visit to the property it will be more to your liking.

I appreciate that our 32 SQM Studio units may be small in comparison to what you are used to in America (as per your home location), perhaps our 40+ SQM one bedroom apartments may be more to your liking upon your next visit.

Take care and safe travels

Udai Sarin
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Harpenden, Hertfordshire
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Good location but average hotel”
3 of 5 stars Reviewed 13 February 2012

The location of the hotel is the biggest selling point as it is near to Queen Street, bus terminal and easy walk to the Viaduct. I stayed in 2 rooms during my 9 day stay. The rooms are small studios which are furnished with Ikea like furniture. Bathrooms are tiny and restaurant on the ground floor feels like it is part of the corridor leading to the lobby. My first room had no air con, no safe, broken chair,, large chips on floor tiling etc, the list of snags ran to more than 10 items. Anyway I was moved to a refurbished room on day 2. The second room was much better, and was clearly recently refurbished. It was perfectly but not amazing. Wifi worked well and is free, the gym was tiny but ok and staff were very helpful. I did not eat in the restaurant, there are plenty of lovely cafes near the hotel. I had a lovely breakfast in the cafe opposite Eden Park a number of times. If you book this hotel ask for one of the refurbished rooms (they are gradually updating the hotel). The feel of the hotel was more like an upmarket hostel rather than a modern apartment/hotel. It was ok for the price.

  • Stayed January 2012, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Udai Sarin, General Manager at The Quadrant Hotel Auckland, responded to this review
23 February 2012
Dear Nkasi,

Thank you for your feedback. I am glad you enjoyed one of our refurbished rooms, I am happy to advise that we have now completed our refurbishment and all guests coming to The Quadrant will enjoy our new rooms for the same competitive price.

Also one more great addition to the property after you mentioned the WIFI, we have now introduced Fiber optic WIFI which is some of the fastest in the country - absolutely complimentary to all guests.

Safe travels, we look forward to welcoming you back in the near future.

Kind Regards

Udai Sarin
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Additional Information about The Quadrant Hotel Auckland

10 Waterloo Quadrant, Auckland Central 1010, New Zealand
Price range (per night):* S$106 - 407

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