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Reviewed 14 September 2014

the person who made my business trip easier was Miss Zohra, her professional attitude and quick response were noticeable, her smile even under too much load expresses her passion, we were a group of more than 80 persons but she was able to handle it perfectly

Date of stay: September 2014
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank 347marwane
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BENKIRANE Ahmed, General Manager at Hotel Sofitel Marrakech Palais Imperial, responded to this reviewResponded 5 January 2023

Dear madam, dear sir,
Thank you so much for such a positive comment! We are very happy to read that your experience was perfect.
Show us the joy of seeing you again during a future stay!
Looking forward to seeing you again soon at Sofitel Marrakech.
Have a great day,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2014

Here for about 2 weeks on business. with the name Sofitel I was expecting much more.The rooms need a face lift bad, I was told we had a Jr. suite, not impress. Very thin walls. Good pool area with plenty of space to relax. The inclusive breakfast at Le Jardin was excellent, superb staff, specially Fatima and Rachida. Good and prompt room service, thanks to Mimouni.

Room tip: Not the rooms above the lobby, better the side wings
Date of stay: September 2014
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Anthony O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BENKIRANE Ahmed, General Manager at Hotel Sofitel Marrakech Palais Imperial, responded to this reviewResponded 27 December 2022
Google Translation

Cher client,

Nous vous remercions pour votre commentaire.

Nous sommes désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes.

Soyez sûr que nous accordons toute notre attention à votre commentaire car la satisfaction et le confort de nos hôtes sont nos priorités, et que nous serions heureux de vous accueillir lors d’un prochain séjour au Sofitel Marrakech afin d’en faire une expérience mémorable.

Bien cordialement

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Reviewed 14 September 2014

We booked this hotel through Kuoni in the UK, and got a pretty good deal (we thought) Then we arrived and realised we had got an excellent deal! A lovely hotel, and amazing breakfast (many thanks to the breakfast crew, Hicham, Fatima, Rachida, Nezha, Berd, Azlimand and Abderrahim, who made hotel breakfast much more than just food). The hotel itself is very relaxed, the pools are amazing with lots of loungers and beds to relax on, and there is a superb spa with hammam and sauna, where I had one of the best massages ever...if you're going to Marrakech for a few days and want somewhere convenient for the medina as well as the new town, you could do a lot worse than here.

Date of stay: September 2014
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Jamesey1973
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ahmed B, Directeur général at Hotel Sofitel Marrakech Palais Imperial, responded to this reviewResponded 16 September 2014

Dear guest,

Thank you so much for your comment.

Our So Spa is consisited to satisfy all your needs, to make you feel at ease especially after a long journey of many activities, and our massages are made by a very proffesionel therapeute in other to beautify your day and also to feel very wall espacially your body and spirit.

best regards;

Ahmed Benkirane,
Hotel Manager

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Reviewed 14 September 2014

Had a great stay here at the hotel for work. The service was descent, at times slow but this seems to be a common occurrence in morocco. That said, I had a wonderful room service guy named Atoul who made my room service experience make up for the lack of patio service! Thanks Atoul!
Other than that it has been a great stay.

Date of stay: August 2014
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
19  Thank chris g
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ahmed B, Directeur général at Hotel Sofitel Marrakech Palais Imperial, responded to this reviewResponded 16 September 2014

Dear guest,

First of all I would like to thank you for your great comment wich I really appreciate.

I am verry happy the your room service experience was above your expectation, this comment will help us to work hardly to make you feel an other new experience for your next stay.

Ahmed Benkirane,
Hotel Manager

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Reviewed 12 September 2014

Very luxury and charming hotel
Design, pools, restaurants..a very high quality!
I was in a standard room with balcony, was good enough for me.

Everything was good for me, but I have two remarks though:
Internet speed and sound isolation

PS. We checked out early in the morning (before breakfast time), they have served us a quick breakfast with coffe, juice and croissants! How thoughtful!

Date of stay: September 2014
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Imed B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ahmed B, Directeur général at Hotel Sofitel Marrakech Palais Imperial, responded to this reviewResponded 13 September 2014

Dear guest,

Thank you so much for your positif feedback, It is pleasure for us to know that we have succed to make you fell a very nice staty and especially to remember all magnifique memories.

I had the opportunity to have a look in your profile and I realised that you are a big traveler arround the world and each time you leavedifferent comments , this mean that you had try a lot of hotels and the fact to be very satifyed by our hotel means a lot of thing for us .

However I am really sorry for the low spped of internet, I inform you that we had already start to resolve this small mistake and it will no be repeated again during your next saty with us.

Ahmed Benkirane,
Hotel Manager

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