We stayed for 13 days here, at first felt totally isolated in an uncomfortable way as the only way to leave your villa is by golf cart.
We stayed in a Royal Banyan Pool Villa, it was truly magnificent, we have stayed at a lot of resorts with private pool but this edge pool in the hills was fantastic.
After about 2 days we started to feel comfortable, the buggy system is very efficient, however they did let us down on chinese new year for 2 days, the batteries where dying and they couldn't keep up with the load, i had a 45min wait from the day spa, then had to share buggy was fine.
The spa was very good and although I only visited 3 times the wife being 4.5 months pregnant spent a lot of time there and loved it.
The Safron restaurant was good, we only went once, the Edge was nice and the chef was accomodating on our request to cook our lobster Mornay style was magnicent... not being a fan of buffet I did breakfast only twice, my dislikes for buffet food was turned around slightly with the bread offerings and of all things a Gouda cheese... Scrambled eggs where dry even when cooked as you wait... The staff here are impeccably good, noticing emptied juice glasses and promptly offering refills... Wife went every day and enjoyed it all.
Now on to diving, I have stayed on koh samui many times, always charter a private boat, I was looked after by Bophut Diving again, however a real downer is that they can't pick you up from the resort beach... I have stayed at 3 other resorts on koh samui and beach pickup from hotel was easy... We where told that this is not allowed... However a couple days later the General Manager has a private boat hit the beach, to be honest this is the first 5 star luxury resort that we have stayed at where he or she (GM) didn't introduce themselves... On both accounts can only be labelled as arrogance.
Have to mention all the staff again, nothing was a problem, they where so accomodating.
If they could improve anything I would suggest, more buggies, more driving lessons for buggy drivers... We where in many tiny incidents, most hilarious however would love to see any of them handle a break failure coming down from the G villas, and buy Gbetter quality toilet paper!
We also rented a car that was a good move if you are there for a long stay, buggy picked you up and strait to car park.
So all in all an amazing place to stay, service 9/10 food 8/10 spa 9/10 and remember you can't get a boat to pick you up diving unless you are the GM.
Room Tip: Get a pool villa, also good idea to have rental car as you are removed from the world... There is tr...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 January 2012
Dear RGiddey,
Greetings from Banyan Tree Samui!
Thank you for taking the time to offer your review. I am delighted to hear we made such an impression on you following your recent long visit to Banyan Tree Samui. Our Royal Banyan Pool Villas are one of the favorites among our repeat guests and, indeed, due to our unique hill location, buggy transportation is needed for you to move around the resort. Thank you for your kind suggestion regarding the improvement of our buggy service and the quality of the toilet paper.
I’m sorry that I had no chance to introduce myself to you since I was traveling, however, I had met your lovely wife at The Edge on an occasion a few days before your departure. In regards to the diving, I regret the misunderstanding concerning the water activities, since we do allow boats from other companies to access directly to our resort’s private beach. However, this depends on mother nature and the height of the sea allowing for the boat, especially for larger boats such us speedboats or catamarans, to access our beach. I was pleased to organize several boats for other guests and, although I appreciate your comment, the arrangement of a diving activity or boat trip truly does not require the intervention of the General Manager. Our Recreation team or your personal Banyan Tree Host could easily provide and accommodate your needs at the different options with our selected companies of private yachts and diving excursions.
RGiddey, thank you for choosing Banyan Tree Samui for your recent holiday. Congratulations to you and your wife and I wish you all the best for the birth of your child. It would be my pleasure to welcome your family back to our resort for a future holiday.
Warm regards,
David Cayuela
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC