I have never enjoyed a stay more than I did at Diamond! And here is the best part...I got scammed by a Mah Linh taxi, although i knew the ride from train station to hotel was at most 50,000 dong, we were tired and trusting the meter, I paid 520,000 dong! I only realized later when in halong bay. When i returned to the hotel for our luggage 2 days later, i told Diamond what happened. They tried to look through their security cameras but could not see clearly anything. On my flight to hue, i discovered the hotel ID and meter amount in one of my photos. I emailed it to Diamond. They called Mah Linh to file a complaint, and got my money back for me and offered to have it sent to me. I left it for them as tip since I was already in Central vietnam at this point. Their service extended even after my visit. TRUE CUSTOMER SERVICE! I missed their professionalism and service as i traveled through the rest of country.
The accommodations are impeccably clean and friendly staff were just great. Compared to other hotel staff in Vietnam, the reception staff here is actually FLUENT in english. When I asked to "break" the large 500,000 note, one employee offered me scissors to "break" my bill as a joke LOL. And if they didn't have small bills, they would run out and try to get some. None of the other hotels had staff that understood english too well not even 5Star beach resort I stayed in Hoi an. Even prior to my arrival, they were great in email corresponding, always answering with hours depending on the time difference since I am in NY. I met the gentleman who was hired to just sit by the computer and answer emails. I booked a car transfer, was picked up in an air conditioned van. We arrived late around 11:30 PM at the hotel, but the hotel staff was ready for us with welcome drinks and a damp washcloth to refresh. The receptionist took the time to provide map, point out a few items and warn us about taxi scams. Our family room was spotless, with comfortable beds, a laptop and toiletries (including toothbrush, toothpaste, comb and razor) that I wasn't afraid to use unlike those in other hotels.). Breakfast was great with a large assortment as well as a menu with made to order items (pho, eggs etc). The restaurant is located on the top floor with windows all around or you can choose to sit at the outdoor terrace. When we wanted to take some tea to go, they provide us with a plastic cup and ice without an issue, many places frown upon that when breakfast is included free of charge. Now to the waitstaff, I have never enjoyed my interaction more. Every single person was friendly and trustworthy. They kept out luggage for 3 days after we left and retrieved it quickly for us each time we returned from Sapa and Halong Bay. They even gave us their spa room to shower after arriving filthy from overnight train at am, provided the 3 of us with clean towels and toiletries, FREE OF CHARGE! They do not nitpick!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC