My partner and I spent three nights here. The location, being in the old quarter of Hanoi, is exactly where you want to be. The rooms are good for the price, and the food is OK, but what makes this hotel is the exemplary service you receive from the staff. It is world class and exceeds that of most 5 star hotels I have stayed in. I highly recoomend this establishment.

This is a gem. We have experienced other hotels in Hanoi which while good did not excel. The Hanoi Moment excels at every level. The staff are very professional, attentive and helpful beyond expectation. What a surprise to be able to enjoy a superior breakfast while away from home. Most hotels do not distinguish themselves at breakfast, this one really does. Some friends told us about it and they certainly did not exaggerate.
The rooms are well designed, new and very clean. Though not of grand size there are a lot of nice touches in your room which make you feel special. The bathroom is new, also well designed and the water pressure is excellent so you can have a lovely strong shower.
This boutique hotel beats many much pricier hotels at the luxury end of the hotel range. We will be telling our family and friends about it and look forward to another stay there when we are next in Hanoi.

I and my wife stayed in Hanoi Moment Hotel for 4 nights, last january. The hotel is in a very good location, in the heart of the Old City, that I think is the most interesting city attraction. It is a very simple hotel, and we choose the Junior suite, with a simple decoration also, but very confortable and with all the expected facilities. Wireless internet and the breakfast are included, and is served in a little restaurant aside the main entrance, a La Carte service, tasteful and in a "how you can eat" basis. The staff ís absolutely friendly, allways avaiable to attend all requests. For what they offers, we can say that is a very cheap Hotel.

You really have difficult to chose who, between Tom (csm) , Ching (sale), Tung (reception)
Quy (waitress Breakfast) is more friendly, efficient and smiling.
We spent four days at The Hanoi Moment 1 (January 2nd To 6th 2012) and we been
really really surprised from the excellent service of this hotel. The room are not big, but
the hotel it is really located in the centre of the old town,and it is almost impssible to find such a central hotel with large rooms. Good breakfast, quite room ( we were in an interior room on the fifth floor) and then, again, an exceptional service.
Paolo ed Emilia