We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

StarCity Saigon Hotel: Guest Reviews

4.0 of 5
144 Nguyen Van Troi Street | Phu Nhuan District, Ho Chi Minh City 084, Vietnam
Hotel amenities
StarCity Saigon Hotel
Ranked #24 of 287 hotels in Ho Chi Minh City
4.5 of 5 stars 58 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

58 reviews from our community

    Trip type
Traveller rating
    27
    25
    4
    1
    1
Date Rating
Bangkok, Thailand
Senior Contributor
24 reviews 24 reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Good layover hotel, but not cheap”
4 of 5 stars Reviewed 22 February 2012
1
person found this review helpful

I booked a night at StarCity Saigon at the last minute after a flight hiccup meant that I had to stay a night in HCMC. I arrived at 12:30am and had to leave at 6:00am for my flight so I didn't have a great amount of time to judge.

However, the staff were friendly (they didn't have my online booking for some reason, but they still had a room available and agreed to honour the price I was quoted online despite this being $10 less than the room value). The room was immactulate, the breakfast was very nice with a lot of options.

Would be a nice place to stay for a few days but at $95 per night it isn't exactly a budget option.

  • Stayed February 2012, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by KylieT79 for Ho Chi Minh City
Ask KylieT79 about StarCity Saigon Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Very Good!”
4 of 5 stars Reviewed 22 February 2012

Very nice and value for money hotel. Good service, good and helpful staff, good bar. Restaurant can be improved. Will definitely visit again.

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask RahulRangnekar about StarCity Saigon Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarCitySaigon, Director of Sales at StarCity Saigon Hotel, responded to this review
21 March 2012
Dear valued guest,
Thank you for choosing to stay with us at The StarCity Saigon Hotel. We appreciate your comments that you had a pleasant experience during your visit. Our La-Mezzanine restaurant is a blend of Eastern and Western cuisines, which we try to adapt to meet the expectations of our guests from varying backgrounds and cultures. Thank you for your comment regarding this, as we will review our menu options available to our guests.

We look forward to welcoming you back at StarCity Saigon Hotel sometime in the near future.

The Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hong kong
Top Contributor
239 reviews 239 reviews
Reviews in 180 cities Reviews in 180 cities
457 helpful votes 457 helpful votes
“Good as an airport hotel”
4 of 5 stars Reviewed 12 February 2012 via mobile
2
people found this review helpful

This is a convenient hotel 5 min away from the airport and was perfect for us as a place to nap as we arrived close to midnight and our domestic flight to ConDao left at 5:55 am.  I found this place to be a good convenient deal at 100usd a night.  Was not here long enough to comment on the rest ie service facilities food etc but we did appreciate a fast and efficient airport transfer which we did not get from park hyatt for our day use 9-5 pm room post our trip to ConDao pre the flight back home.   

  • Stayed February 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask anilegna about StarCity Saigon Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarCitySaigon, Director of Sales at StarCity Saigon Hotel, responded to this review
21 March 2012
Dear valued guest,

Thank you for your feedback regarding your stay with us. We are very happy to hear that you enjoyed our hotel and services. One of the strong points of The StarCity Saigon Hotel for visitors arriving and departing Ho Chi Minh City via air, is our location – which is in between the Airport and District 1. We look forward to welcoming you again on your next visit to Vietnam

The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“reasonable hotel for a quick layover, good value”
3 of 5 stars Reviewed 3 February 2012

Positives

Nice little roof top pool,

Good location if you want to be close to the airport, not too far from district 1.

Good value, clean rooms, spacious

Negatives

Shower was very annoying, impossible to take a shower without the washroom floors getting soaked every time

Our room had a view of a roof of a very ugly building, we were only here for a day so we did not bother to change. I didn't understand the layout the room, all the furniture was pushed into the corners, they could have made it feel cozier

The english through out most of the hotel was poor, we asked them for an extra bed sheet and it took us half an hour to explain, we finally wrote it down for them. Definitely needs improvement there

I asked them if we could have a late checkout, and they agreed that 4 pm was fine
but when we checked out they tried to charge us for a half a day more. After 10 mins of waiting they finally took the extra charges off. It was frustrating because I was late for a flight and I asked the manager in the morning and he said it was fine.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Marcus0429 about StarCity Saigon Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarCitySaigon, Director of Sales at StarCity Saigon Hotel, responded to this review
21 March 2012
Dear valued guest,

Thank you for sharing your experience at The StarCity Saigon Hotel. We are grateful for your feedback regarding both positive and negative aspects of your stay, as this can only help us to further improve our customer service.

We currently undertake ongoing English language training for all of our hotel associates, so please rest assured it is something we continuously monitor, and will endeavor to further improve in the near future. As in any hotel, timely communication is extremely vital, so please accept our apologies for the error which had delayed your check-out in reception.

We hope you enjoyed your visit to Vietnam and we look forward to welcome you back to StarCity Saigon Hotel again.

The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great city hotel”
5 of 5 stars Reviewed 31 January 2012
1
person found this review helpful

Saigon is such a beautiful city, with nice people and great museums. After a day in the city, it felt great to go back to the clean, peaceful starcity saigon hotel. The drive from the airport was however seriously overpriced. We were given a flat fee of 120K VND for a mere 10 mins drive. I would recommend going by the meter, which no cab was willing to offer at the airport but I guess insisting really hard might have worked. The welcome at the hotel was warm and the staff remained very nice, courteous, helpful and smiling all throughout our trip no matter what were our requests or questions. As for the breakfast, it was freshly prepared and I fell in love with the chairs on the wooden flooring. The rooms were as expected of a 4star hotel. I'll definitely go back.

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Christelle240986 about StarCity Saigon Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StarCitySaigon, Manager at StarCity Saigon Hotel, responded to this review
29 February 2012
Dear valued guest,

The management and associates of StarCity Saigon Hotel are thankful for your effort in sharing your experience with us. We are happy to know that your stay with us has been comfortable. The associates are all professionals who are well trained to deliver high end hospitality service. Again, thank you for posting your review and we look forward to welcoming you back at StarCity Saigon.

The management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed StarCity Saigon Hotel also viewed

InterContinental Asiana Saigon
4.5 of 5 stars 450 Reviews
Ho Chi Minh City, Vietnam
Show Prices ABS:HotelCheckRates-d1465027?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hotel Majestic Saigon
4 of 5 stars 838 Reviews
Ho Chi Minh City, Vietnam
Show Prices ABS:HotelCheckRates-d302780?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Legend Hotel Saigon
4.5 of 5 stars 326 Reviews
Ho Chi Minh City, Vietnam
Show Prices ABS:HotelCheckRates-d306225?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 287 hotels in Ho Chi Minh City, ranked by popularity »

Been to StarCity Saigon Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about StarCity Saigon Hotel

144 Nguyen Van Troi Street | Phu Nhuan District, Ho Chi Minh City 084, Vietnam
Price range (per night):* S$102 - 179

Owners: What's your side of the story?

If you own or manage StarCity Saigon Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
StarCity Saigon Hotel
Show the lowest price for this hotel (from our partners)
Show Prices