Positives
Nice little roof top pool,
Good location if you want to be close to the airport, not too far from district 1.
Good value, clean rooms, spacious
Negatives
Shower was very annoying, impossible to take a shower without the washroom floors getting soaked every time
Our room had a view of a roof of a very ugly building, we were only here for a day so we did not bother to change. I didn't understand the layout the room, all the furniture was pushed into the corners, they could have made it feel cozier
The english through out most of the hotel was poor, we asked them for an extra bed sheet and it took us half an hour to explain, we finally wrote it down for them. Definitely needs improvement there
I asked them if we could have a late checkout, and they agreed that 4 pm was fine
but when we checked out they tried to charge us for a half a day more. After 10 mins of waiting they finally took the extra charges off. It was frustrating because I was late for a flight and I asked the manager in the morning and he said it was fine.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
21 March 2012
Dear valued guest,
Thank you for sharing your experience at The StarCity Saigon Hotel. We are grateful for your feedback regarding both positive and negative aspects of your stay, as this can only help us to further improve our customer service.
We currently undertake ongoing English language training for all of our hotel associates, so please rest assured it is something we continuously monitor, and will endeavor to further improve in the near future. As in any hotel, timely communication is extremely vital, so please accept our apologies for the error which had delayed your check-out in reception.
We hope you enjoyed your visit to Vietnam and we look forward to welcome you back to StarCity Saigon Hotel again.
The management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC