I stayed at The Willow one night and it was fantastic. I got upgraded on arrival, due to a mistake made on my end, which was very kind of them. The food was great, although the Thai Beef Salad, was anything else but Thai, but was still delicious and breakfast was superb.

The rooms are nice and big, and the beds were so comfortable, well worth it after a long flight (or in my case, a terrible bed in my own house in SR). The staff are all wonderful and truly helpful

While not as great as some other hotels I have stayed at which are similar in price, I would recommend The Willow all the same, especially if looking for something a bit more quiet.

So I booked two weeks before coming and upon arrival the very kind receptionist informed me that my room somehow isn't available, but luckily they had the premiere suite for me, on the ground floor, next to the reception. The room was great, except that there was no major view, only a garden. This same part also seemed to be a private garden for the nearby courtyard suite. It doesn't seems to be that private for them if you can see the relaxing guests straight through the window. But nevermind, it was hard to find this accomodation in december that doesn't accept sex tourists (when travelling to Cambodia, you only want to stay at good places).

Ah, the shower! The best shower in Phnom Penh. I have never used a mist shower before and so it was so relaxing to have mist coming out from a showerhead. But you just wish the fan, that blows out from the bathroom, would be cleaned cause the bathroom had that smell. Don't know if it was anything else but only the fan looked dirty. Otherwise the cleanliness was great. They always cleaned the floors so good, that I walked barefoot and even sit on the floor. But I didn't like it when the maid only folded the bathroom floor towel (the one that you step on) and made it look like it's fresh and clean.

Otherwise I was very delighted with their ultimate friendliness. On the second day I was sleeping past noon and at about 3pm there was a knock from a receptionist, he smiled and greeted me with the sampeah/khmer bowing, and kindly asked if everything was okay, cause the maids wanted to clean the room. Yes, I was just tired. One day I was busy on the laptop and again, a knock from the maid asking me if I was okay. Sure, come in and clean up.

The atmosphere was very kind and lovely. One of the staff members also has kids, so if you don't mind the noise when the staff plays with them, then it's great to see so much happiness. It was really a beautiful stay and those few flaws shouldn't affect the overall rating at all.

My wife and I thoroughly enjoyed our stay at The Willow Boutique Hotel. We were in a spotless, quite spacious, air conditioned room on the floor above the entrance. A gorgeous winding staircase will lead you to it. This room has a balcony which overlooks the coming and goings on the street below. It is not a view balcony. but one can sit there and enjoy the evening ambiance and then retreat to the room where it is very peaceful. We didn't use the balcony much as we were busy in the city. The room has the most amazing soundproof style windows I have ever encountered. The hotel is conveniently located near many of the sites one might choose to take in. The staff were, to a person, extremely helpful and friendly. We hired a driver through the hotel as our time was limited. Souka works for the hotel and was amazing. You have to be an incredibly good driver in this city and he more than was up for the tasks. His English is good and is full of good humor; Of course it is not an expectation when visiting a foreign country that the people speak your language but it is helpful when that happens. Communication was not a problem in this hotel. Breakfast was also good. This was our introduction to Cambodia and the Cambodian people and it was positive in all respects.

We booked our three nights stay at Willow Boutique Hotel on a very short notice. Since the beginning, their service was very efficient and cordial, and our reservation by e-mail was quick and easy. They only had a twin room left, so we asked if they could put the beds together, as to form a "double bed", but with the original mattresses. They say it would be possible, but when we arrived, it had not been done. Not a big deal, of course.

The first impression of this hotel was a very good one. Their lobby and common area are very relaxing, comfortable and well-furnished, and the building is very beautiful too.The front desk staff is very cordial and friendly. Our check in was smooth and quick.

The room, on the other hand, was a bit of a let down. Our twin room was very simply decorated (not what I would expect from a boutique hotel), especially the bathroom, which had exposed pipes, lacked tiles, etc. There was also a serious plumbing problem, so even a quick shower would flood all bathroom floor. The room had air conditioning, but it didn't seem to work very well, so we felt a bit uncomfortable sometimes. On the positive side, the room was good sized, had a nice TV with international channels, a mini-fridge, and a big safe, which was very useful for storing our laptop. The room was also very quiet, and that's important for me, as I am a light sleeper. The breakfast was included in the room price, and it was a very good one. It was served in the pleasant lobby, which was a plus.

The hotel is located a bit far away from the "tourist area" and the waterfront (a 5 or 10 minutes tuk-tuk ride, for US$2), but still in a good area, close to some nice restaurants and the independence monument. We enjoyed taking night walks in that area and we felt very safe.

We paid US$49,50 per night for our twin room and it was quite a lot for Cambodia and one of the most expensive hotels of our 30 days trip. If we only consider the room, it was not a good value for money, but the friendly service, the good breakfast and the pleasant common area, made up for it. Overall, it we had a good stay at Willow.