“Great Hotel. Fantastic if service quality lifted a notch”
This is the fourth time I have stayed in the Sofitel Wanda and my first review. My companies office is nearby, although I have a choice to stay at other nearby hotels. Overall the hotel is modern and very clean. The rooms are large in size, well appointed and very comfortable. If you are a business traveller the rooms are very well designed and organised for this purpose. They are fitted with a large desk, phone, free wired/wireless internet, plenty of drawer space and desk lamp. My only issue is the desk chair could be more comfortable/ ‘office ergonomic’. The bathroom is large. Separate bath, toilet and shower – with a additional rain shower head. The air-conditioning seemed overly noisy, something I have not noticed on previous stays. I have eaten at the dinner buffet (Vic restaurant) in the past and did so with a guest on this occasion. There is plenty of choice and the option to have a freshly cooked pasta or noodle dish, however the many chefs/cooks located behind the buffet seem not terribly interested in doing so. Getting their attention is difficult and this was not the first time I experienced this issue. The wait staff on the floor are excellent and overall the food quality is fresh and tasty. On another evening, for the first time, I decided to try another restaurant. There is a French, Chinese and Japanese. I tried the Japanese – Kacoya Hachibay. I selected a set meal ‘sushi set’. The quality, quantity and service was excellent. I struggled to complete the meal despite having a big appetitive prior. Check in service was not that good. Reception seemed disorganised and not overly friendly. Check out was quick and organised. This is a great hotel, however if there was a focus to fill the service quality gaps it would be fantastic.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
27 February 2012
Dear Valued Guest,
Bonjour from the Sofitel Wanda Beijing.
Thank you for your timely input regarding your last stay in our hotel. I will share your positive comments with my team as well as some constructive suggestions, meanwhile, please accept my sincere apologies for any inconvenience it has caused to you.
Customer satisfaction is always our goal to hospitality.
We are looking forward to welcoming you back again in the near future.
Best Regards,
Daniel FANG
Director Of Quality
doq@sofitelwandabj.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC