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Sofitel Wanda Beijing: Guest Reviews

5.0 of 5
No.93 Jianguo Road, Tower C Wanda Plaza, Chaoyang District, Beijing 100022, China
Hotel amenities
Special offer
Pay 3, Stay 4 nights
Sofitel Wanda Beijing
Ranked #27 of 4,033 hotels in Beijing
4.5 of 5 stars 628 Reviews
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628 reviews from our community

Traveller rating
    333
    246
    35
    9
    5
See reviews for
Families
27
 
Couples
75
 
Solo
44
 
Business
108
 
What travellers say
  • Star hotel(8)
  • Very good(8)
  • Excellent service(4)
  • Club lounge(4)
  • Subways stations(4)
Date Rating
calgary
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“Fabulous stay”
5 of 5 stars Reviewed 21 February 2012

I stayed at the Sofitel Beijing at the end of January with a friend. The hotel is beautiful and the staff very welcoming and professional. It is my new favourite hotel in Beijing and I look forward to returning soon.

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask yycfa about Sofitel Wanda Beijing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel Fang, Manager at Sofitel Wanda Beijing, responded to this review
27 February 2012
Dear Valued Guest,

Bonjour from the Sofitel Wanda Beijing.

Thank you for your time to input your comments regarding our hotel. I will share your feedback with our team, which I believe will be a great encouragement to drive for future improvement.

Looking forward to welcoming you back again.

Best Regards,

Daniel FANG
Director Of Quality
doq@sofitelwandabj.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monte-Carlo, Monaco
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Beijing experience”
5 of 5 stars Reviewed 17 February 2012

Sofitel is the best place the stay when visiting Beijing.. Never had a problem and the staff was so attentive..

  • Stayed June 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Paul P about Sofitel Wanda Beijing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel Fang, Manager at Sofitel Wanda Beijing, responded to this review
27 February 2012
Dear Valued Guest,

Thank you for your timely input.

It is with great pleasure to receive such positive feedback and it is always be our best interests to meet and exceed every customer's expectation.

We are looking forward to your next visit.

Best Regards,

Daniel FANG
Director Of Quality
doq@sofitelwandabj.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Great Hotel. Fantastic if service quality lifted a notch”
4 of 5 stars Reviewed 10 February 2012

This is the fourth time I have stayed in the Sofitel Wanda and my first review. My companies office is nearby, although I have a choice to stay at other nearby hotels. Overall the hotel is modern and very clean. The rooms are large in size, well appointed and very comfortable. If you are a business traveller the rooms are very well designed and organised for this purpose. They are fitted with a large desk, phone, free wired/wireless internet, plenty of drawer space and desk lamp. My only issue is the desk chair could be more comfortable/ ‘office ergonomic’. The bathroom is large. Separate bath, toilet and shower – with a additional rain shower head. The air-conditioning seemed overly noisy, something I have not noticed on previous stays. I have eaten at the dinner buffet (Vic restaurant) in the past and did so with a guest on this occasion. There is plenty of choice and the option to have a freshly cooked pasta or noodle dish, however the many chefs/cooks located behind the buffet seem not terribly interested in doing so. Getting their attention is difficult and this was not the first time I experienced this issue. The wait staff on the floor are excellent and overall the food quality is fresh and tasty. On another evening, for the first time, I decided to try another restaurant. There is a French, Chinese and Japanese. I tried the Japanese – Kacoya Hachibay. I selected a set meal ‘sushi set’. The quality, quantity and service was excellent. I struggled to complete the meal despite having a big appetitive prior. Check in service was not that good. Reception seemed disorganised and not overly friendly. Check out was quick and organised. This is a great hotel, however if there was a focus to fill the service quality gaps it would be fantastic.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Stephenfamilyofsix about Sofitel Wanda Beijing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel Fang, Manager at Sofitel Wanda Beijing, responded to this review
27 February 2012
Dear Valued Guest,

Bonjour from the Sofitel Wanda Beijing.

Thank you for your timely input regarding your last stay in our hotel. I will share your positive comments with my team as well as some constructive suggestions, meanwhile, please accept my sincere apologies for any inconvenience it has caused to you.

Customer satisfaction is always our goal to hospitality.

We are looking forward to welcoming you back again in the near future.

Best Regards,

Daniel FANG
Director Of Quality
doq@sofitelwandabj.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Senior Reviewer
6 reviews 6 reviews
Reviews in 8 cities Reviews in 8 cities
“Beautifully done”
5 of 5 stars Reviewed 7 February 2012 via mobile

Gorgeous Sofitel, beautifully designed, the rooms were extremely well appointed and stunning. The service in the club lounge was terrific.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Justinsreviews about Sofitel Wanda Beijing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great hotel but lacked the fine touches when it came to service”
4 of 5 stars Reviewed 7 February 2012 via mobile

The hotel was stunning and grand in design.
Quality seemed good.
French meets China. Fun.
Service was hit and miss ... But mainly in the f&b outlets
Also, the food was below standard for a five star hotel (cold burger delivered to my room, buffet looked tired)
Great location though.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask MonicaR_1968 about Sofitel Wanda Beijing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Sofitel Wanda Beijing

  • Accor Wanda Beijing
  • Sofitel Beijing
  • Beijing Sofitel
Address: No.93 Jianguo Road, Tower C Wanda Plaza, Chaoyang District, Beijing 100022, China
Price range (per night):* S$250 - 444

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