I stayed here for nearly a week with my parents in their 'Family' room. The staff would bend over backward to help you with anything you needed, and they were always incredibly friendly while doing it. The hallways and rooms are absolutely charming - traditional decorations and furniture mixed with more modern-ish bathrooms. Breakfast was Chinese and Western mixed - great!
Our room: Having been staying in apartments for the other parts of our trip, the room seemed initially small, but was great for a hotel room accomodating three people. The canopy bed my parents shared was not their favorite, as they are used to larger, open beds. Having two sides with walls bothered them. My bed was comfortable, although we also had to use it for seating if we were in the room. The decorations are beautiful and comfortable. Seating in the room is not super comfortable, but we were fine. It would be better in warmer weather, when you could enjoy their courtyard. We were stuck indoors with our winter visit. Our room was always plenty warm (even hot at times), and we didn't even turn on the blower heater, just left it with the radiators.
The staff: Utterly fantastic! Thanks to all of them for their help, advice, and smiles, jokes, and questions welcoming us 'home' each day! They did things promptly, but were always patient with us. They've got a great group of people working there.
The location: A little farther from things than I thought it would be, but really a good location. The Dongsi subway station is nearby and there are a few sights within 20-30 minutes of walking. Since it is in the 'hutong' area, it can also be worth longer walks to some other things to see. Because of massive amounts of luggage we set up a driver to and from the airport, so he didn't have a problem getting us there (plus, he spoke English). I could see getting taxis to find it if you don't speak Mandarin could be difficult.
Chinese New Year warning: If you go during Chinese New Year, DO NOT EXPECT TO SLEEP! The hotel was wonderful, but we were all sleep-deprived after a week of seemingly non-stop fireworks in the neighborhood. The fireworks are ALL OVER Beijing then, but with the setting of the courtyard sleep was especially difficult to block them out (plus, the cats that live around the courtyard somewhere were miserable and let us all know it after most of the firework outbursts).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC