I have been visiting Hong Kong for nearly 18 years (and lived there for some of that time). Over the years I have been a regular at The Mandarin Oriental and have also used The Landmark Oriental, The Island Shangri-La, The Conrad and The Grand Hyatt. What makes The Upper House special is the sheer size and luxury of the rooms and the outstanding staff. This was our second stay and we had booked a 70 square metre harbour view room. We were upgraded to an 80 square metre harbour view but asked to be downgraded again. The 80 sq. m. rooms are at the ends of the building and the one we were shown looked out on to other tall buildings - by contrast the 70 sq. m. rooms we have used were in the centre of the building with very good views of Victoria Harbour. The "maxi bar"is well stocked and the bathroom and dressing room are great for wallowing in. If you want large marbled reception areas and big pools and gyms, this hotel is not for you but if you want a centrally located luxury hotel and really don't need much more than the room this is worth considering. It is not cheap but prices are in line with the other centrally located hotels on Hong Kong Island and the rooms are much bigger.
The staff are young and enthusiastic. Somehow they seem to remember your name and nothing is too much trouble.
Breakfasts in Cafe Gray on the 49th floor are not cheap - around USD 68 for two - but are from an a la carte menu (no buffet) and cooked to order. If you want a cheaper option there is a coffee shop (Cova Coffee) on the 4th floor of Pacific Place mall on top of which the hotel stands. There is also a cafe that serves breakfast at geEAT (that's how it's spelt) which is attached to the food supermarket in the basement of the mall. The rooms have kettles, coffee maker, toaster, cutlery and crockery so you could always buy your breakfast from the supermarket (the shop opens at 10.00 a.m. but the cafe opens much earlier) and eat it sitting on the sofa of your room gazing out over the harbour.
We'll be back in March for our third visit. What more can I say.

This hotel should be up to your standards, if you like spacious well designed rooms, huge bathrooms with panoramic views, if you would like to step into a Wallpaper-kinda world od architecture nd design, if you work in fashion or luxury, if you like michelin-star restaurants.

The location is great - just above the Pacific Place which is fun for shopping and dining.

The staff are all very frindly, well-mannered professionals with various international background. The attitued is very different from grand hotels. You really feel like you're surrounded by sencere attention and can rely on these people

I love this hotel! It ranks as one of my top five for sure. Great location, free snacks and beer, the amazing bath tub and fantastic service. Do I wish it had a pool? Yes. But it's Hong Kong, they are tough to come by. Do I wish the gym was a little bigger? Yes, but it was totally fine for my needs. OH and the restaurant. So good. I can't wait to go back!

We stay in Hong Kong 6-7 times year and this is by far the best hotel on the island. The service is great and the rooms fantastic. The only gripe? A spa would be fantastic