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Reviewed 30 January 2015 via mobile

first time in hong Kong, it was a pleasure stay.
great location with amazing view for room "ICON 36 club room" with access to lounge at top of the hotel.

the hotel provide a bus with 2 stops near the shopping area every 20 mins.

staff are very helpfull & frindly.
highly reconmended.

Date of stay: December 2014
Trip type: Travelled as a couple
Thank Mayed A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 2 February 2015

Dear Mayed A,

We are so glad you enjoyed your stay at Hotel ICON. Our staff loves what they do and really appreciate the positive feedback; I will be sure to pass on your compliments. We hope we have the opportunity to look after you again very soon!

Let me know personally if you’re coming again, or if any friends would like accommodation assistance.

Sincerely,

Richard Hatter
General Manager
general.manager@hotel-icon.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2015

Given the fact that almost every review for this hotel is 5/5 I've been doing my best to be as positive as possible about this hotel, as my experience is clearly not a typical one. That said I can only review on my own findings...

First the pros
- For HK its good value
- The mini-bar is included in the price
- The free phone is a nice touch
- Hotel and pool have great views
- Staff were competent

The Cons
- I wouldn't say it was luxury, not in the Mandarin Oriental etc way – arrived after check-in time to find a queue, and after a 15 min ait were asked to sit in the lobby while they pre-pared the room…no apology or offer of a drink.
- Good value for HK is still mega bucks compared to the rest of Asia
- The location is terrible, and if you miss the shuttle it’s a bit of a hike to anywhere, plus the taxis don’t like to take you back there
- The staff, when busy, appeared quite dismissive
- Bathrooms are pointlessly large - taking away from the already small room
- The free phone could not be relied upon most of the time, and its full of adverts, making it sort of pointless
- room service constantly ignored the do not disturb, and on the one day they did, they called us instead (at 9am) to tell us our do not disturb was on (d’oh) and ask if we wanted a room clean.
- we had to ask for extra milk for tea/coffee maybe 3 times a day, despite asking for 7 or 8 sachets (not a lot given you get 4 coffee and 4 tea bags), we only got left 2 and only 2 were delivered each time we asked. We ended up at the shop to buy our own, not really fitting with the 5* experience.

Maybe I am being petty, but this place wasn’t cheap. It looks good, and for me it was a case of from over function. I wish I could give it a 3.5 star rating as a 3 seems quite harsh, but a 4 too generous in my opinion. Overall, I suppose for a 5* hotel in HK it is at the bottom of the price scale, so maybe my expectations were too high, but next time I will either stump up the extra for the Uper House, Four Seasons or the Mandarin, or stay in one of the more boutique 4*’s.

Date of stay: June 2014
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank kevindia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 2 February 2015

Dear Kevindia,

Thank you so much for taking the time to write a review of Hotel ICON online. We are glad that you consider the hotel good value and enjoyed the pool and views of Victoria Harbour. Our style appeals to a specific business and leisure clientele who rate us highly. We are not a luxury hotel which our room rate reflects, but we are stylish, contemporary and intuitive, our rooms are functional and thoughtfully designed, with unique, creative touches that reflect our distinctive personality.

I have addressed your concerns with all the team and our internal procedures will be reassessed to prevent this happening again, especially regarding the do not disturb incident. I was especially concerned that you might have felt we did not care and I would like to assure you that this was certainly not the case.

I hope we will be able to welcome you back to ICON again and deliver an experience that will be “WOW”.

Let me know should you wish to return and I will gladly assist with your reservation.

Sincerely,

Richard Hatter
General Manager
general.manager@hotel-icon.com

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Reviewed 28 January 2015

This hotel is incredible! The room was impeccably clean and decorated with great harbor views - we were upgraded to this room without us even asking for one! Each room is given a cellphone to use with 3G access and the ability to make international calls. Even though the location wasn't ideal, they offer a free shuttle service which makes it convenient! However we ran into some trouble at night when the shuttle did not fit all the guests waiting, taxis refused to take us and the subway was difficult to navigate at night and from where we were. The staff quickly rectified the issue and validated the inconvenience. The service throughout our stay was top notch! The buffet breakfast is a must do- they have both American/English and Chinese breakfast items as well as a fully stocked bakery! My boyfriend and I stayed for only one night but we made the best of it by checking in early and keeping our luggage there the next day while we enjoyed Hong Kong. Before our flight we were able to use the lounge and showers even though we had already checked out. We didn't use the gym or pool due to the season but they looked beautiful! The comforts and service this hotel offers make it a more than worthwhile stay. I would recommend it to anyone!

Room tip: Get a corner room with a harbor view!
Date of stay: December 2014
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank ehg43
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 29 January 2015

Dear ehgrant,

What a wonderful and detailed review! Thank you so much for taking the time to write such positive comments about Hotel ICON. We are so happy you enjoyed your time with us in Hong Kong, especially all the extra amenities we have on offer. We hope you will be back exploring Hong Kong very soon.

Do let me know if I may personally assist with any future reservation at Hotel ICON.

Sincerely,

Richard Hatter
General Manager
general.manager@hotel-icon.com

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Reviewed 27 January 2015

My wife and I stayed 3 nights in the Hotel Icon in December 2014 prior to a cruise from Hong Kong to Singapore. We booked the club level room with a wonderful view of Hong Kong Harbor. The room and services were true luxury level plus a full breakfast and afternoon hor dourves and wine or other drinks were complimentary each day from 6:00 to 8:00. The club lounge where you could have breakfast and the afternoon happy hour takes place is a wonderful place to relax after a hard day or have your morning breakfast with a spectacular view of Hong Kong Harbor. Breakfast is also available in their main restaurant if you wish a large buffet type selection. The hotel is conveniently located to city attractions plus complimentary hotel shuttle service takes you to harbor area and other areas of interest every 1/2 hour. We arranged for a personal pickup at the airport which is at an extra cost. The concierge desk was very helpful and the overall experience at this hotel exceed our expectations. I always seek value, not lowest price and this hotel is a true value.

Room tip: There are several club level rooms available and while we did not look at the other rooms, our research paid off with the club level selected.
Date of stay: December 2014
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank hofmanb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 29 January 2015

Dear hofmanb,

We are so glad you chose to stay with us at Hotel ICON on your way to Singapore. We are thrilled that you enjoyed your stay, especially the added benefits of the Above & Beyond Executive Club Lounge. We hope to welcome you back to the hotel on your next trip.

Do let me know if I may personally assist with any future reservation at Hotel ICON.

Sincerely,

Richard Hatter
General Manager
general.manager@hotel-icon.com

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Reviewed 27 January 2015

We stayed in a city view room and a beautiful junior suite. The rooms are seriously beautiful. The hotel is newly built and they've taken a fresh approach on the appointment and decoration. We loved the bathrooms. We thought the view on the city rooms was not exactly as advertised, I mean you get a fair city view but the freeway is just in the middle... So we decided to upgrade. and everything about the junior suite was just amazing. The harbour view is beautiful. The room was stunning. The service was seriously perfect and the staff very friendly. The club lounge, even if you're not into these kinda things, was nice after a walk sightseeing or shopping. The location is great, and the walk to and from Tsim Sha Tsui station or the Star Ferry pier was pleasant. Value: excellent. Overall, go for it! Just the rooms are worth it.

Room tip: Go for the harbour view, definitely.
Date of stay: January 2015
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Pavlos E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richard_Hatter, General Manager at Hotel ICON, responded to this reviewResponded 29 January 2015

Dear Eberor,

What a glowing review of Hotel ICON! Thank you so much for taking the time to share such positive comments about your stay with us. We are so glad you were able to enjoy all the amenities our hotel has to offer and that you especially loved the suite and harbour view. We hope to welcome you back in Hong Kong very soon for another experience unlike any other.

Do contact me personally the next time you are planning on coming to Hong Kong so I can assist you with your reservations.

Sincerely,

Richard Hatter
General Manager
general.manager@hotel-icon.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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