I was on the business trip to Semarang, so my company book FM7 airport hotel for me, because my flight to semarang was on the next day morning. I was picked up by a very friendly hotel staff at airport. It took around 20minutes to arrive to Fm7, it made my head dizzy but the driver couldn't speed up because of traffic jam. After I arrived at the hotel, I was amazed by the lobby of the hotel, the lobby was very clean and neat, the staffs were so friendly and helpful. The check in process was very fast. I didn't find any mistakes or bad service. The front office manager was also very helpful and very professional. The room boy showed me the way to my room, and honestly my room was pretty far from lobby and it was very near to spa. So, I opened my room, guess what? I was amazed by how spacious the room was, plus the bathroom was very clean and neat. I also ordered some foods, foods were good too. I also tried the spa and massage service, the price was acceptable and the massage room was very comfortable. It felt like home when I was staying in this hotel. I would like to stay in this hotel again and again!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
13 February 2012
Dear Guest,
Warmest greeting from FM7 Resort Hotel!
Thank you for choosing us as your preferred airport Hotel in Jakarta!
I would like to also thank you for your valuable comment. We are pleased to hear that you are satisfied by our facilities and services. It is our priority to provide a quick check-in service as we understand the guest maybe tired from a long trip or flight. I am glad that everything was satisfying for you. We do wish to provide our valuable guests such as yourself with all the possible facility or leisure at its best with reasonable price.
I am also glad that you enjoyed our food and beverage at the restaurant; and I hope you tried our new menu from our special guest chef from Thailand, which serves authentic Thai food for this season.
Just for your information, foot reflexology is one of the guest’s most favorite from the spa and massages service especially after a long tiring trip.
I appreciate your complimentary for FM7 Resort Hotel, I will make sure that the mentioned department acknowledge this so they can keep continue to provide excellent service for all our guests.
Once again thank you very much for your valuable comment. We wish you, your friends, colleagues, and family members to stay with us at FM7 Resort Hotel for the next trip to Jakarta.
Yours Sincerely,
Dina Kosim
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC