Plus points:
1) Clean
2) Next to a huge mall with cinema, many choices for food
3) Counter and cleaning staff are very friendly


Minus points
1) Lift is really slow. The 3 lift to service all the floors closes and open very slowly. It is a long wait for lifts during peak period
2) Breakfast area is very understaffed. During the peak period, you have clear the table left by the previous guest and get your cutlery by yourself.

Harris Hotel at Kelapa Gading is great - the service staff were all amicable and it felt like a relief everytime I got back to the hotel after braving Jakarta traffic. The convenience of the location is exceptional; it's connected to Mal Kelapa Gading and La Piazza... both full of tons of restaurants and stores.

For all us techie travelers, the internet (wired in the room, wireless in the lobby) is much appreciated!

I read at the Trip Advisor.com < all the riview maybe suitable for other country except Arabic.
All the services so perfect until one of the Hoskepping staff under estimate me because I"m arabic.

Overall my stay is comfortable.

Service was great. The only thing that was not impress at all, the hotel did not have back up power. The day we checked out, the power down for almost 1 hour. We stuck on the elevator, and had to force open the door. And, walked down with our bags and a baby from level 15.
My sister husband's stuck in their room.
Only if they had back up power, everything was great.