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Hotel Ciputra Jakarta: Guest Reviews

4.0 of 5
Jalan Letnan Jenderal S. Parman, Jakarta 11470, Indonesia
Hotel amenities
Hotel Ciputra Jakarta
Ranked #22 of 208 hotels in Jakarta
4.0 of 5 stars 100 Reviews
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100 reviews from our community

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Kuala Lumpur, Wilayah Persekutuan, Malaysia
Senior Contributor
27 reviews 27 reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Good Hotel with Great Location”
4 of 5 stars Reviewed 5 January 2012

I usually stay here during my trip to Jakarta. The main advantage is the hotel is linked to a Mall. The mall has plenty of restaurants and shopping outlets. The hotel is also quite near the airport.

The hotel rooms are quite good and for newer rooms opt for the recently refurbished rooms which will cost you a bit more.

Breakfast spread is average and can get quite monotonous if one stays there for a few days.

Staff are friendly and greet guests whenever you meet them.

For families there are also rooms on the same floor as the pool with doors that directly open up to the pool side.

  • Stayed March 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask LiveNLetLive about Hotel Ciputra Jakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review
9 January 2012
Dear LiveNLetLive,
Thank you for your recent review of Hotel Ciputra Jakarta and for your loyalty to stay with us when in Jakarta. I am please to hear that you usually stay with us whilst traveling to Jakarta and that your preference to stay with us is due to the location, that we are linked to the Mall, close to airport, rooms are refurbished and that the staff are friendly and greet you when they see you. Your comments are also noted in regards to the Breakfast spread and we will strive to improve this feature of the hotel.
Thank you again for your loyalty and support to Hotel Ciputra Jakarta, we look forward to welcoming you once again on your next visit to Jakarta, yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta.
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Seremban
Senior Contributor
30 reviews 30 reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
“A good Hotel in a good location.”
4 of 5 stars Reviewed 15 December 2011

A good place to stay while on transit in Jakarta or if you want to stop for a few days.
A very centrally located Hotel for shopping and sight seeing.
Located within a very good mall.
Rooms are comfortable,view from room is great.
Service is as usual good.
Dining and buffet breakfast was however a let down.
Expected a much better spread for a Hotel of this standard.

Room Tip: All rooms should be equally good
See more room tips
  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 9 more reviews by chelvijay for Jakarta
Ask chelvijay about Hotel Ciputra Jakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review
6 January 2012
Dear Chelvijay,
Thank you for your recent review of Hotel Ciputra Jakarta, we are please to hear that you found the hotel to your liking "A good hotel in a good location", you mentioned some other key points, "centrally located, a good place to stop for a few days, rooms comfortable, great view and service good" all are encouraging and certainly nice to hear. Your comments in regards to the Food and Beverage and it could be better are also noted and we will strive to improve in this area. Thank you again for your review and recent stay with us, we look forward to having an opportunity again to accommodate you should you travel again to Jakarta. Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta.
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Johor Bahru, Malaysia
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“An exclusive hotel in the town”
4 of 5 stars Reviewed 28 November 2011

This is a very nice hotel with big nice rooms. The location is situated closed by a big shopping mall - Ciputra Mall beside it accessible from the hotel. It is usually a stopover for those going to the airport to avoid heavy traffic jams. It's about 20 mins from the airport and good to stay there the night before if you have an early morning flight. Food was great and with good service. However the room do not have free internet usage though.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Jcdin about Hotel Ciputra Jakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review
5 December 2011
Dear Jcdin,
Thank you for your recent review of Hotel Ciputra Jakarta, we are glad to hear that you found the hotel to your liking and that you found it to be "An exclusive hotel in the town".
We take note of your comment re "no free internet in the room" we do provide free internet in our room categories consisting of Grand Deluxe Rooms, Executive Floor Rooms, Suites and Cabana Rooms, we also provide free wifi facilities in the hotel's F&B Outlets.
Thank you for choosing Hotel Ciputra Jakarta and we do hope that we will remain your preferred choice for accommodation needs in Jakarta.
Yours sincerely, Darren Earle, General Manager
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Singapore
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“All requests ignored”
2 of 5 stars Reviewed 20 November 2011
2
people found this review helpful

This is the 2nd time we stayed in this hotel. Brought a group of 20 on a Company trip in June and like the central location & convenient shopping mall linked to hotel. Decided to book this hotel again last week, this time with my family. We prepaid for 2 deluxe rooms thru the travel agent. Specifically made the following requests: 1) connecting rooms or room next to each other 2) non smoking 3) twin sharing beds. As we decided to visit our friends first, so made a call to inform hotel that we will be checking in late. To our dismay, on check in we were informed that our 2 rooms will be on separate floors. Eventually, we were given rooms on same floor but very far apart in 2 different directions. When the lift door opened, we were greeted by a strong cigaratte smell and the smell got worse in the hotel room. Both rooms came with a big bed and we have 2 teenagers (different gender) with us. After much exchanges with the front office, we were informed that only standard rooms has twin sharing beds. We decided to downgrade to standard rooms and most importantly, non smoking rooms too! However, we were still given rooms that were far apart. Then came the next problem, since we've prepaid for a deluxe room, we requested hotel to issue us a letter confirming the change to standard rooms so we could get a pro-rate refund from the travel agent. This was turn down. My husband insisted on speaking to the manager and eventually, we were given the letter. Overall, we were disappointed with the service standard of the hotel. Since our rooms were booked and prepaid, we would expect that the rooms were alloted and reserved in advance. We suspect that the better choice rooms were given for guests who checked in earlier. Btw, sound proof for standard rooms are poor as I could hear the sound of water from shower coming from the next room early in the morning. I supposed with this experience, this should be the last time we would stay in this hotel despite the good & convenient location.

  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask CARENISH about Hotel Ciputra Jakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review
21 November 2011
Dear Carenish,
Thank you for your recent "second" stay at Hotel Ciputra Jakarta, i am please to hear that you found the hotel to be in a good and convenient location.
I do apologize that you felt the hotel "ignored all requests" however I do feel that this is not entirely correct. I would like to take this opportunity to correct some parts of your review. Hotel Ciputra Jakarta does not have Standard Room categories, our room categories are as follows;
Deluxe Rooms (204 Rms ) & Superior Deluxe (24 Rms)
Grand Deluxe (34 Rms) and Grand Superior Deluxe Rooms (4 Rms)
Executive Club Rooms (59 Rms), Suites (6 Rms) & Cabana (2 Rms)
As you mentioned that you had booked via a Travel Agent they sold you 2 Superior Deluxe Room, These rooms types which we have only 24 rooms are unfortunately 1/ Not interconnecting, 2/ nor do they have a twin bed? 3/ nor are they side by side. It is unfortunate that the travel agent did not inform you of this. The hotel could not deliver or fulfill your request not because of any ill intentions but because it was never possible. We did however fulfill all your request including a letter on your arrival and asking to the hotel.
When Hotel Ciputra Jakarta receives information on special requests for guests eg, non smoking floor, pool view, high floor, away from guest lift, interconnecting, etc etc, we always note the guests requests but in all correspondence whether it is to a guest direct booking or via a corporate account or a third party travel agent it is "noted" but we also always reply to the booking source "subject to availability".
Due to the extremely high occupancy during your stay with us avg 97% Occupancy it was challenging to meet all our guests requests during that period.
I hope that the above clarifies some points and that you would re-consider and stay a third time with us at Hotel Ciputra Jakarta. Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta.
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Bangalore, India
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good Choice for Transit”
3 of 5 stars Reviewed 7 November 2011

Stayed at this property in their Deluxe Room (Queen) while transiting via Jakarta. Pros - Location is well located from airport and popular (bargain) shopping areas. Con - No free internet either in room or at the business centre. Also, hotel is linked to Ciputra Mall which has good play area for kids and diverse food choices. Recommend the pre-paid service (200, 000 IDR) for airport drop-off that is operated from hotel by a taxi provider. Rooms although a bit small are good value for money (booked on a sale via their website). Breakfast buffet was included in room rate and had good variety. Overall, a 3.5 star hotel that is a good place for short stays.

  • Stayed July 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Cheethuu about Hotel Ciputra Jakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review
8 November 2011
Dear Cheethu,
Thank you for your recent stay at Hotel Ciputra Jakarta as well as your review. We are pleased that you chose Hotel Ciputra Jakarta for your accommodation needs whilst in Jakarta. Your comments are well noted and we are glad that you found the hotel to be a good transit hotel and that our location is convenient, close to the airport as well as good shopping areas. You mentioned internet is not free in our room as well as the Business Center. May I correct you, we provide free internet in our Grand Deluxe Rooms, Executive Floor Rooms as well as free wifi in our food and beverage outlets, Pulau Bar and Restaurant located on 7th floor, Gallery Restaurant located on 1st floor and in our Marble Court Bar and Lounge located on the lobby level. You mentioned that you stayed in our Deluxe Rooms, unfortunately this room category does not include free internet. We prefer to give our guests a choice of services to select from depending on there needs, perhaps very similar to the airline business, the different type of carriers available and seating arrangements on the planes.
You mentioned that breakfast was included in your rate as well as good selection, we are again pleased that you found the hotel and facilities to your liking.
Thank you for choosing Hotel Ciputra Jakarta yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta.
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Additional Information about Hotel Ciputra Jakarta

Jalan Letnan Jenderal S. Parman, Jakarta 11470, Indonesia
Price range (per night):* S$122 - 160

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