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Four Seasons Hotel Jakarta: Guest Reviews

5.0 of 5
Jalan HR Rasuna Said, Jakarta 12920, Indonesia
Hotel amenities
Four Seasons Hotel Jakarta
Ranked #8 of 208 hotels in Jakarta
4.5 of 5 stars 149 Reviews
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149 reviews from our community

    Trip type
Traveller rating
    80
    46
    18
    5
    0
Date Rating
jakarta
Contributor
14 reviews 14 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“"5th star hotel not with Professional Staf"”
4 of 5 stars Reviewed 5 February 2012

We booked this hotel for few days for Big Event . All guest stayed there come from out of Jakarta. But we really suprised and upset because Service of their Staf not like work at 5th star
Hotel. Some of our Guest not find their bags at their room and we have to wait until early morning to get it back.. We didnt understand why their manager couldnt find that so fast. Really not profesional Staf and manager to handle this and should it not happen at 5th star hotel !

Breakfast and Room is good ...also swiming pool . So, be careful if you will stay and book more than 10 room and better you bring yourself your bag ..

Room Tip: Ask to get Room not so far from lift ...
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  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Bangkok, Thailand
Top Contributor
63 reviews 63 reviews
Reviews in 39 cities Reviews in 39 cities
21 helpful votes 21 helpful votes
“A hotel with no distractions”
5 of 5 stars Reviewed 4 February 2012

good for business meet,spacious halls for conferences,number of restaurants to cater to different taste,well furnished with local wood work and paintings,the staff are very warm and friendly to take care of your safety ,security and hospitality.

Room Tip: garden view is preferred
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  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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bangalore
Top Contributor
90 reviews 90 reviews
Reviews in 33 cities Reviews in 33 cities
33 helpful votes 33 helpful votes
“Excellent Hotel”
5 of 5 stars Reviewed 27 January 2012

I stayed this hotel during my official trip to Jakarta. However this hotel is little bit costly but still it is worth paying high charges due to nice services and room quality.
i stayed there for two days and had only breakfast and dinner, quality was very nice, i got indian veg food with real indian taste.
They have left a very good impression of service in my mind.

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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NL
Contributor
16 reviews 16 reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
“Good service”
4 of 5 stars Reviewed 21 January 2012

Hotel property is average, but well kept and very good service. Transportation from and to airport is perfectly arranged through hotel. SPA below average for the standard of the hotel, the treatment rooms were too cold, the overall treatment was ok.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Brisbane, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Exceeded Expectations”
5 of 5 stars Reviewed 21 January 2012

I rarely find that a service or product will actually exceed my expectations. In the case of Four Seasons Jakarta, they managed to exceed my expectations and they have left a lasting impression of service excellence. I stayed for four nights in December 2011 in a Club Deluxe King Room. I will highlight why the hotel exceeded my expectations and I will emphasise points that other reviews seem to miss.
Room - the bathroom was well maintained with a huge shower and separate bath.
Service excellence - many staff would greet me by name and staff in the lobby were proactive in assisting guests. The concierge provided excellent assistance with shopping and movie information.
Gym - The gym was well equipped with a wide range of free weights, pin weight machines and cardio machines. I gym room is spacious, comfortable, suitably supervised and well maintained.
Executive Club - This spacious facility provided me with enough food and drink for breakfast and a light evening meal. The complimentary pressing service was an added bonus. The wireless internet was fast and easy to connect.
Restaurants - I ate at the Seasons Cafe for breakfast and dinner. The range of food was very impressive and all was prepared to a high standard. The selection of local dishes and Japanese dishes were especially delicious.
Overall - Yes I am returning to this hotel soon, and so far it is my favourite amongst the scores of hotels that I have stayed at in my life.

Room Tip: Club deluxe rooms have a huge bathroom with separate shower and bathtub.
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  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Four Seasons Hotel Jakarta

  • Four Seasons Jakarta
  • Jakarta Four Seasons
Address: Jalan HR Rasuna Said, Jakarta 12920, Indonesia
Price range (per night):* S$279 - 449

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