We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to Grand Hyatt Jakarta

Grand Hyatt Jakarta: Guest Reviews

5.0 of 5
Jalan M H Thamrin | Kav 28-30, Jakarta 10230, Indonesia
Hotel amenities
Grand Hyatt Jakarta
Ranked #7 of 208 hotels in Jakarta
4.5 of 5 stars 184 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

184 reviews from our community

Traveller rating
    102
    67
    8
    5
    2
See reviews for
Families
18
 
Couples
14
 
Solo
40
 
Business
106
 
What travellers say
  • Plaza Indonesia(12)
  • Shopping mall(8)
  • Room service(7)
  • Very good(6)
  • Breakfast buffet(5)
Date Rating
Hong Kong, China
Senior Contributor
21 reviews 21 reviews
Reviews in 19 cities Reviews in 19 cities
34 helpful votes 34 helpful votes
“It's all about the service...”
5 of 5 stars Reviewed 1 February 2012

This is a great hotel. A really great hotel. It could be that it's a great hotel because it's in Indonesia, and Indonesian people are the nicest in the world. But it's still just terrific. Yes, its beige marble, top to toe. And it has an annoying waterfall in the foyer which is loud and interrupts your meetings in the Fountain Lounge. But the service is just outstanding, the rooms are large and include a walk-in closet (rare) and large bathrooms, the restaurants are terrific, the pool is GORGEOUS, yada yada yada. In the end, it's the service. Everyone is happy to be there, from the window washers waving cheerfully at you, to the front desk staff, to the guy who turns down your sheets at night and refills your mini bar. It's a lovely place to work from. Will happily return. Other hotels take note....

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask peekay68 about Grand Hyatt Jakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Contributor
19 reviews 19 reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“Old but still glam”
4 of 5 stars Reviewed 21 January 2012
2
people found this review helpful

G. Hyatt Jakarta is not exactly new. Checked into the Club Room. It did not give the awe factor when I last visited 5 years back, but reckon service standards and the staff are reasons to return. Breakfast spread was OK. Got my jacket dry cleaned and returned to me without. Hotel limo was good too. Overall a pleasant experience.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Vectra228 about Grand Hyatt Jakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Senior Contributor
21 reviews 21 reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
“One of the better hotels to stay at.”
5 of 5 stars Reviewed 7 January 2012
1
person found this review helpful

I travel to Jakarta quite a lot and this tends to be one of the main hotels I stay at, will be back again next week in fact. The hotel itself is well located, close to the main financial area and a shopping maill if you need to pop out to buy something or fancy eating something outside of the hotel without venturing too far. The hotel itself has a few different and pretty good restaurants however, as well as a couple of bars, so wining and dining there for a whole week if you're very lazy is ok too. The room service is good as well, promptly delivered, lots of options and good quality.

The service in the hotel is good as well, friendly and efficient.

The hotel is in a fairly good condition and pretty much what you would expect from a Hyatt hotel. The rooms are fairly spacious and tastefully decorated.

Especially with corporate rates I think the hotel is good value for what you get.

If I really had to find one gripe it would be that the airport transfers are a bit overpriced, but that is generally something you have to expect from hotels in general.

Room Tip: Sign up to their points program and eventually you will get some nice free upgrades.
See more room tips
  • Stayed July 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask aka.seth about Grand Hyatt Jakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Senior Contributor
27 reviews 27 reviews
Reviews in 22 cities Reviews in 22 cities
44 helpful votes 44 helpful votes
“Current but not refined”
4 of 5 stars Reviewed 2 January 2012
1
person found this review helpful

We stayed for 2 nights on the Club Floor (19th). Our room was current (came with iPod jack, flat screen and lots of electric plugs near the work station). However the room was a bit "rough around the edges" - there were little ants around the work space and more in the bathroom. There were random scratches and marks on the walls and the carpet felt like it could be a little cleaner. The sound proofing was not great - we could hear traffic noise from the street below pretty clearly. Also, the bed was super super hard - bordering on uncomfortable.

The service was good - whenever I called guest services, the phone was picked up within 1 or 2 rings and my questions and requests were always answered or resolved.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask zzzzzzgirl about Grand Hyatt Jakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Stay”
5 of 5 stars Reviewed 26 December 2011
1
person found this review helpful

This was a GREAT stay in the hotel. The staff and the hotel was very good..

  • Stayed December 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jakartagirl about Grand Hyatt Jakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Grand Hyatt Jakarta also viewed

Mandarin Oriental, Jakarta
4.5 of 5 stars 169 Reviews
Jakarta, Java
Show Prices ABS:HotelCheckRates-d301415?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hotel Mulia Senayan
4.5 of 5 stars 460 Reviews
Jakarta, Java
Show Prices ABS:HotelCheckRates-d307130?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Shangri-La Hotel Jakarta
4.5 of 5 stars 193 Reviews
Jakarta, Java
Show Prices ABS:HotelCheckRates-d302122?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 208 hotels in Jakarta, ranked by popularity »

Been to Grand Hyatt Jakarta? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Grand Hyatt Jakarta

  • Jakarta Grand Hyatt
  • Hyatt Jakarta
  • Jakarta Hyatt
Address: Jalan M H Thamrin | Kav 28-30, Jakarta 10230, Indonesia
Price range (per night):* S$310 - 442

Owners: What's your side of the story?

If you own or manage Grand Hyatt Jakarta, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Grand Hyatt Jakarta
Show the lowest price for this hotel (from our partners)
Show Prices